Troubleshooting - US Cutter Copam User Manual

Troubleshooting

Problem
The cutter is unresponsive to
communications from the
computer and software.
The cutter performs erratically
during cuts, stops cutting
before the cut is finished, or
cuts lines that do not appear in
the design.
Communication issues can arise if the cutter was powered on while
the software is trying to send data to the cutter. This is most
common when using SignBlazer software. Exiting the cutter screen
of SignBlazer and returning to the main SignBlazer screen may
resolve this issue. If not, save all work and try exiting SignBlazer
and restarting with the cutter powered on. It is good practice to
start SignBlazer with the cutter powered on to avoid
communication problems.
Make sure that your output device setting on your software is set
to the correct COM/LPT port (Found by selecting File>Cutter from
the menu on the main SignBlazer screen, and then selecting Setup from the
top menu buttons or by selecting Settings>Cutter in SignCut). Your port
can be found by following the instructions in the "Finding Your COM.LPT
Port" section of this manual on page 14. You can change your COM
Port by right-clicking on the COM Port in the device manager and
going to the advanced section of the Port Settings tab.
Adjust your Flow Control settings to Hardware by first locating
your COM/LPT Port in the device manager (By following the
instructions on page 14), then right-click the Port and select
Properties. On the Port Settings tab, change to Flow Control
option to Hardware.
Try a different connection method between your cutter and
computer. If another connection method is not available, try a
different cable (serial, parallel, USB) to connect from the cutter to
computer. Also try the current cable on another device to test if
the problem is from the cable. Replace if necessary.
Some computers do not work well when connected via the USB
port of the cutters. If you are having problems while cutting and
are using the USB cable to connect from your cutter to computer,
you may wish to try the serial cable connection to avoid further
problems. If a serial cable connection is not available on your
computer, you can try a third party USB to serial connecter or a
PCI card serial adapter for your computer.
Solution
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