HP Pro x2 410 G1 Maintenance And Service Manual
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HP Pro x2 410 G1 Maintenance And Service Manual

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HP Pavilion 11 x2 PC and
HP Pro x2 410 G1 PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pro x2 410 G1

  • Page 1 HP Pavilion 11 x2 PC and HP Pro x2 410 G1 PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................5 Tablet ............................. 5 Display components ....................5 Edge components ...................... 7 Keyboard base ........................9 Top ......................... 9 Keys ........................10 Lights ........................11 TouchPad ....................... 12 Left side .........................
  • Page 6 Audio/USB board ....................78 Docking board ....................... 80 Hinge assembly ...................... 82 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ........85 Starting Setup Utility (BIOS) ..................... 85 Updating the BIOS ......................... 85 Determining the BIOS version ................... 85 Downloading a BIOS update ..................
  • Page 7 Restore and recovery ......................93 Recovering using HP Recovery Manager ..............93 What you need to know ................94 Using the HP Recovery partition (select models only) ........94 Using HP Recovery media to recover ............95 Changing the computer boot order ............. 95 Removing the HP Recovery partition ................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description HP Pro x2 410 HP Pavilion G1 PC 11 x2 PC Product Name HP Pro x2 410 G1 PC √ HP Pavilion 11 x2 PC √ Processor Intel® Core® i5-4202Y 1.60-GHz processor (3.00- √ √ ●...
  • Page 10 Category Description HP Pro x2 410 HP Pavilion G1 PC 11 x2 PC Memory Supports DDR3L-1333-MHz (DDR3L-1600-MHz √ √ downgrade to DDR3L-1333-MHz) Supports DDR3L-1066-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) Supports up to 4096-MB maximum on-board system memory (8 pieces of 256-MB × 16)
  • Page 11 HP Pro x2 410 HP Pavilion G1 PC 11 x2 PC External media HP multiformat Micro Digital Media Reader Slot with √ √ cards push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD).
  • Page 12 Tablet and keyboard base support the following AC √ √ requirements adapters: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5- ● 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5- ● Tablet supports a 2-cell, 21-Wh, 2.86-Ah, Li-ion battery Keyboard base supports a 2-cell, 28-Wh, 4.00-Ah, Li-ion...

  • Page 13: External Component Identification

    External component identification Tablet Display components Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. Tablet...
  • Page 14 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. Chapter 2 External component identification...

  • Page 15: Edge Components

    Edge components Item Component Description Power button When the computer is off, press the button to turn ● on the tablet. When the computer is on, press the button briefly ● to initiate Sleep. When the computer is in the Sleep state, press the ●...
  • Page 16 For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Keyboard Base

    Keyboard base Item Component Description Alignment posts Align and attach the tablet to the keyboard base. Docking connector Connects the tablet to the keyboard base. Release latch Releases the tablet. To release the tablet, slide the release latch to the left. Keyboard base...

  • Page 18: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key (select models only). Executes frequently used system functions when pressed in combination with the key or the (select models only). Windows key Returns to the Start screen from an open app or the Windows desktop.

  • Page 19: Lights

    Lights Item Component Description Caps lock light White: Caps lock is on. ● Off: Caps lock is off. ● Mute light Amber: Computer sound is off. ● Off: Computer sound is on. ● Keyboard base...

  • Page 20: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gesture to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button of an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification...

  • Page 21: Left Side

    For additional safety information, see the Regulatory, Safety and Environmental Notices. To access this guide, from the Start screen, type support, and then select the HP Support Assistant app. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 22: Right Side

    Right side Item Component Description Memory card reader Connects optional memory cards that store, manage, share, or access information. To insert the memory card, hold the card label ● side up with connectors facing the slot, and then push in the card until it is firmly seated. To remove the memory card, press in on the card ●...

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number are located on the left edge of the tablet. You may need the information when you travel internationally or when you contact support. Locating the serial number, product number, and model number...

  • Page 24: Tablet Major Components

    Component Spare part number Display enclosure (includes power button actuator and volume button actuator): For use only on HP Pro x2 410 G1 PC computer models 759016-001 For use only on HP Pavilion 11 x2 PC computer models: Chapter 3 Illustrated parts catalog...
  • Page 25 741722-001 (11) Bezel (includes power connector light pipe and regulatory label): For use only on HP Pro x2 410 G1 PC computer models in Asia Pacific countries and 759341-001 regions and Japan (APJ) For use only on HP Pro x2 410 G1 PC computer models in Europe, the Middle East,...
  • Page 26 Item Component Spare part number Bezel for use only on HP Pavilion 11 x2 PC computer models equipped with the Ralink 740200-001 WLAN module in the Asia Pacific regions and countries and Japan Bezel for use only on HP Pavilion 11 x2 PC computer models equipped with the Ralink...
  • Page 27 759337-001 dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system For use only on HP Pavilion 11 x2 PC computer models: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, 750187-601 dual core, 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache,...
  • Page 28 Item Component Spare part number Equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) 754648-601 processor (1066-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB of system memory, and the Windows 8 Professional operating system Equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) 754648-501 processor (1066-MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 4-GB...

  • Page 29: Keyboard Base Major Components

    Component Spare part number Hinge assembly (includes alignment posts, cables, docking connector, and release latch): For use only on HP Pro x2 410 G1 PC keyboard bases 759019-001 For use only on HP Pavilion 11 x2 PC keyboard bases: In flyer red finish...
  • Page 30 Item Component Spare part number For use only on HP Pro x2 410 G1 PC keyboard bases: For use in Belgium 759346-A41 For use in Canada 759346-DB1 For use in the Czech Republic and Slovakia 759346-FL1 For use in Denmark, Finland, and Norway...
  • Page 31 (10) Bottom cover (includes rubber padding, shielding, and 5 rubber feet): For use only on HP Pro x2 410 G1 PC keyboard bases: For use only on keyboard bases using a 65-W AC adapter 759017-001 For use only on keyboard bases using a 45-W AC adapter in South Korea...

  • Page 32: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, EM, 3-wire, 4.5-mm) for use on all computer models 714657-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) for use on all computer models 721092-001 45-W HP Smart adapter (non-PFC, RC, non-slim, 3-wire, 4.5-mm) for use only on...

  • Page 33: Sequential Part Number Listing

    Power cord for use on all computer models in Thailand (3-pin, black, 1.83-m) 490371-291 Power cord for use only on HP Pavilion 11 x2 PC computer models in Japan (3-pin, black, 1.83-m) 490371-AA1 Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1 Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m)
  • Page 34 Spare part number Description 740184-001 Keyboard/top cover with TouchPad for use in the United States only on HP Pavilion 11 x2 PC computer models (includes keyboard cable and TouchPad cable) 740184-031 Keyboard/top cover with TouchPad for use in the United Kingdom and Singapore only on...
  • Page 35 Bottom cover in sparkling black trim for use only on HP Pavilion 11 x2 PC computer models (includes rubber padding, shielding, and 5 rubber feet) 740186-001 Heat sink for use only on HP Pavilion 11 x2 PC computer models equipped with Intel Pentium or Intel Celeron processors (includes replacement thermal material) 740188-001...
  • Page 36 Vibrator module (includes cable) 741724-001 RTC battery (includes cable and double-sided adhesive) 741727-001 45-W HP Smart adapter for use only on HP Pavilion 11 x2 PC computer models (non-PFC, non-slim, RC, 3-wire, 4.5-mm) 742731-001 Sensor board (includes cable, double-sided adhesive, and microphone)
  • Page 37 System board equipped with an Intel Core i5-4202Y 1.60-GHz processor for use only on HP Pavilion 11 x2 PC computer models (3.00-MB L3 cache, dual core, 4.5 W), 4-GB of system memory, and the FreeDOS or Linux operating system (includes replacement...
  • Page 38 4.5 W) , 2-GB of system memory, and the Windows 8 Professional operating system (includes replacement thermal material) 757224-001 Bottom cover in sparkling black finish for use only on HP Pavilion 11 x2 PC computer models (includes rubber padding, shielding, and 5 rubber feet) 757225-001...
  • Page 39 (includes rubber padding, shielding, and 5 rubber feet) 759018-001 Bottom cover for use only on HP Pro x2 410 G1 PC keyboard bases using a 45-W AC adapter in South Korea and Taiwan (includes rubber padding, shielding, and 5 rubber feet)
  • Page 40 Keyboard/top cover with TouchPad for use in Germany only on HP Pro x2 410 G1 PC computer models (includes keyboard cable and TouchPad cable) 759346-061 Keyboard/top cover with TouchPad for use in Italy only on HP Pro x2 410 G1 PC computer models (includes keyboard cable and TouchPad cable) 759346-071...
  • Page 41 Spare part number Description 759689-001 TouchPad for use only on HP Pro x2 410 G1 PC computer models (includes cable) 760921-001 256-GB m2 SATA-3 solid-state drive Sequential part number listing...

  • Page 42: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Magnetic screw driver ● Phillips P0 screw driver ● Plastic case utility tool ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 44: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 45: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 46: Removal And Replacement Procedures

    The display enclosure spare part kit includes the power button actuator and the volume button actuator. Description Spare part number For use only on HP Pro x2 410 G1 PC computer models 759016-001 For use only on HP Pavilion 11x2 PC computer models: In flyer red finish...

  • Page 47: Sensor Board

    CAUTION: Before positioning the tablet with the display screen facing down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display screen. Place the tablet on a flat work surface, with the display screen facing down and the rear-facing webcamera toward you.
  • Page 48 Remove the sensor board: Disconnect the tablet battery cable from the system board. Disconnect the sensor board cable (1) from the system board. Disconnect the power button board cable (2) from the sensor board. Chapter 5 Removal and replacement procedures...

  • Page 49: Wireless Antenna

    Detach the sensor board (3) from the display panel assembly. (The sensor board is attached to the display panel assembly with double-sided tape.) Remove the sensor board. Reverse this procedure to install the sensor board. Wireless antenna Description Spare part number Antenna Kit (includes left and right wireless antenna cables and transceivers) 741722-001 Before removing the wireless antenna, follow these steps:...
  • Page 50 Remove the wireless antenna: Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”.

  • Page 51: Front-Facing Webcamera

    Front-facing webcamera NOTE: The front-facing webcamera, bracket, and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the front-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 52: Rear-Facing Webcamera

    Rear-facing webcamera NOTE: The rear-facing webcamera and cable are included in the Webcamera Kit, spare part number 740191-001. Before removing the rear-facing webcamera, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 53: Wlan Module

    Intel Dual Band Wireless-N 7260AN 802.11a/b/g/n 2×2 WiFi + BT 4.0 Combo Adapter for 717381-005 use only on HP Pro x2 410 G1 PC computer models For use on all computer models: Intel Wireless-N 7260BN 802.11b/g/n 2×2 WiFi + BT 4.0 Combo Adapter 717384-005 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter...
  • Page 54 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the rear WLAN module.

  • Page 55: Power Button Board

    Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 740189-001 Before removing the power button board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 56: Volume Button Board

    Detach the power button board (4) from the display panel assembly. (The power button board is attached to the display panel assembly with double-sided tape.) Remove the power button board and cable. Reverse this procedure to install the power button board. Volume button board Description Spare part number...

  • Page 57: Vibrator Module

    Detach the volume button board (2) from the display panel assembly. (The power button board is attached to the display panel assembly with double-sided tape.) Remove the volume button board and cable. Reverse this procedure to install the volume button board. Vibrator module Description Spare part number...

  • Page 58: Rtc Battery

    Release the vibrator module (3) from the mold built into the display panel assembly. Remove the vibrator module and cable. Reverse this procedure to install the vibrator module. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 741724-001 Before removing the RTC battery, follow these steps: Turn off the tablet.

  • Page 59: Solid-State Drive

    Detach the RTC battery (2) from the display panel assembly. (The RTC battery is attached to the display panel assembly with double-sided tape.) Remove the RTC battery. Reverse this procedure to install the RTC battery. Solid-state drive Description Spare part number 256-GB m2 SATA-3 solid-state drive 760921-001 128-GB m2 SATA solid-state drive...
  • Page 60 Remove the solid-state drive: Remove the Phillips PM1.85×3.00 screw (1) that secures the solid-state drive to the system board. Lift the side of the solid-state drive (2) opposite the slot until it rests at an angle. Remove the solid-state drive (3) by pulling the drive away from the slot at an angle. NOTE: The solid-state drive connector is designed with 2 notches (4) to ensure proper installation into the slot.

  • Page 61: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink for use only on computer models equipped with an Intel Core processor 750355-001 Heat sink for use only on computer models equipped with an Intel Pentium or 740186-001 Intel Celeron processor Before removing the heat sink, follow these steps:...
  • Page 62 Remove the heat sink (4). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the system board (1) and the heat sink (2) each time the heat sink is removed.

  • Page 63: Touchscreen Board

    Reverse this procedure to install the heat sink. TouchScreen board Description Spare part number TouchScreen board (includes cable and double-sided adhesive) 742734-001 Before removing the TouchScreen board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.
  • Page 64 Remove the TouchScreen board: Release the ZIF connector (1) to which the volume button board cable is attached, and then disconnect the volume button board cable from the TouchScreen board. Release the two ZIF connectors (2) and (3) to which the display panel TouchScreen cables are attached, and then disconnect the display panel TouchScreen cables from the TouchScreen board.

  • Page 65: Bezel

    The bezel spare part kit includes the power connector light pipe and the regulatory label. Description Spare part number For use only on HP Pro x2 410 G1 PC computer models in Asia Pacific countries and regions and 759341-001 Japan (APJ)
  • Page 66 Before removing the bezel, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet by unplugging the power cord from the tablet. Disconnect all external devices from the tablet.

  • Page 67: Speakers

    Speakers Description Spare part number Speaker Kit (includes left and right speakers and cables) 740193-001 Before removing the speakers, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 68: Power Connector Board

    Power connector board Description Spare part number Power connector board (includes cable) 742735-001 Before removing the power connector board, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 69: System Board

    Description Spare part number For use only on HP Pro x2 410 G1 PC computer models: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 759337-601 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core,...
  • Page 70 Description Spare part number For use only on HP Pavilion 11 x2 PC computer models: Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core, 750187-601 4.5 W), 4-GB of system memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4202Y 1.60-GHz processor (3.00-MB L3 cache, dual core,...
  • Page 71 Description Spare part number Equipped with an Intel Celeron N2920 1.86-GHz (SC turbo up to 2.00-GHz) processor (1066- 754649-001 MHz FSB, 2.0-MB L2 cache, quad core, 4.5 W) , 2-GB of system memory, and the FreeDOS or Linux operating system Equipped with an Intel Celeron N2910 processor (1066-MHz FSB, quad core, 4.5 W), 4-GB 741030-601 of system memory, and the Windows 8 Professional operating system...
  • Page 72 Remove the system board: Disconnect the following cables from the system board: (1) Sensor board cable (2) Front-facing webcamera cable (3) Rear-facing webcamera cable (4) TouchScreen board cable Chapter 5 Removal and replacement procedures...
  • Page 73 Disconnect the following cables from the system board: (1) Vibrator module cable (2) RTC battery cable (3) Speaker cable (4) Display panel cable (5) Windows button cable Remove the two Phillips PM1.85×3.00 screws (1) that secure the system board to the display panel assembly.

  • Page 74: Display Panel Cable

    Remove the system board (2). Reverse this procedure to install the system board. Display panel cable Description Spare part number Display panel cable (includes adhesive support strips) 740197-001 Before removing the display panel cable, follow these steps: Turn off the tablet. If you are unsure whether the tablet is off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 75: Tablet Battery

    Remove the heat sink (see Heat sink on page 53). WARNING! To reduce potential safety issues, use only the battery provided with the tablet, a replacement battery provided by HP, or a compatible battery purchased from HP. Tablet component replacement procedures...
  • Page 76 CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information. To prevent loss of information, save your work or shut down the tablet through Windows before removing the battery. Remove the tablet battery: Remove the four Phillips PM1.85×3.35 screws (1) that secure the tablet battery to the display panel assembly.

  • Page 77: Keyboard Base Component Replacement Procedures

    Rubber Feet Kit, spare part number 740207-001. Description Spare part number For use only on HP Pro x2 410 G1 PC keyboard bases: For use only on keyboard bases using a 65-W AC adapter 759017-001 For use only on keyboard bases using a 45-W AC adapter in South Korea and Taiwan...
  • Page 78 The front and rear rubber feet are different shaped and sized and are available in the Rubber Feet Kits, spare part numbers 759338-001 (for use only on HP Pro x2 410 G1 PC keyboard bases) and 740207-001 (for use only on HP Pavilion 11 x2 PC keyboard bases).

  • Page 79: Keyboard Base Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the keyboard base, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the tablet can cause loss of information.
  • Page 80 Remove the keyboard base battery (3). Reverse this procedure to install the keyboard base battery. Chapter 5 Removal and replacement procedures...

  • Page 81: Touchpad

    TouchPad Description Spare part number For use only on HP Pro x2 410 G1 PC keyboard bases 759689-001 For use only on HP Pavilion 11 x2 PC keyboard bases 740190-001 Before removing the TouchPad, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 82: Card Reader Board

    Remove the TouchPad (4) by pressing it through the keyboard/top cover. NOTE: When removing the TouchPad, make sure the TouchPad cable routes cleanly through the opening (5) in the keyboard/top cover. Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable)
  • Page 83 Remove the card reader board: Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable from the HDMI/USB board. Remove the two Phillips PM1.85×2.75 broad head screws (2) that secure the card reader board to the keyboard/top cover.

  • Page 84: Hdmi/Usb Board

    HDMI/USB board Description Spare part number HDMI/USB board (includes HDMI port and USB 3.0 port) 740209-001 Before removing the HDMI/USB board, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 85: Power Connector Cable

    Remove the HDMI/USB board (4). Reverse this procedure to install the HDMI/USB board. Power connector cable Description Spare part number Power connector cable 740188-001 Before removing the power connector cable, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system.

  • Page 86: Audio/Usb Board

    Remove the power connector cable: Disconnect the power connector cable (1) from the docking board. Remove the Phillips PM1.50×2.25 screw (2) that secures the power connector to the keyboard/ top cover. Remove the power connector cable (3). Reverse this procedure to install the power connector cable. Audio/USB board Description Spare part number...
  • Page 87 Remove the bottom cover (see Bottom cover on page 69). Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 71). Remove the audio/USB board: Disconnect the hinge assembly “Audio side” cable (1) from the audio/USB board. Remove the two Phillips PM1.85×3.00 screws (2) that secure the audio/USB board to the keyboard/top cover.

  • Page 88: Docking Board

    Docking board Description Spare part number Docking board 740206-001 Before removing the docking board, follow these steps: Turn off the tablet and keyboard base. If you are unsure whether the tablet and keyboard base are off or in Hibernation, turn the tablet on, and then shut it down through the operating system. Disconnect the power from the tablet and keyboard base by unplugging the power cord from the tablet and keyboard base.
  • Page 89 Remove the docking board: Disconnect the following cables from the docking board: (1) and (4) Hinge assembly cables (2) TouchPad cable (3) Keyboard cable (5) Power connector cable Remove the four Phillips PM1.85×2.75 screws (1) that secure the docking board to the keyboard/ top cover.

  • Page 90: Hinge Assembly

    The hinge assembly spare part kit includes two cables and two rubber feet. Description Spare part number For use only on HP Pro x2 410 G1 PC keyboard bases 759019-001 For use only on HP Pavilion 11 x2 PC keyboard bases:...
  • Page 91 Disconnect the tablet from the keyboard base. Remove the bottom cover (see Bottom cover on page 69). Disconnect the keyboard base battery cable from the docking board (see Keyboard base battery on page 71). Remove the hinge assembly: Disconnect the following cables: (1) Hinge assembly “HDMI side”...
  • Page 92 Remove the hinge assembly (2) and cables. Reverse this procedure to install the hinge assembly. Chapter 5 Removal and replacement procedures...

  • Page 93: Using Setup Utility (Bios) And Hp Pc Hardware Diagnostics (Uefi)

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 94: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 95: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 96: Specifications

    Specifications Metric U.S. Tablet dimensions Width 30.3 cm 11.9 in 19.3 cm Depth 7.6 in Height 1.2 cm 0.5 in Weight 0.78 kg 1.72 lbs Keyboard base dimensions Width 30.3 cm 11.9 in 14.7 cm Depth 5.8 in Height 1.0 cm 0.4 in Weight 0.71 kg...
  • Page 97 Metric U.S. Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

  • Page 98: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering This chapter provides information about the following processes: Creating recovery media and backups ● Restoring and recovering your system ● Chapter 8 Backing up, restoring, and recovering...

  • Page 99: Creating Recovery Media And Backups

    After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 100 If necessary, you can exit the program before you have finished creating all of the recovery DVDs. ● HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

  • Page 101: Restore And Recovery

    93. If you have not already created recovery media, see Creating HP Recovery media on page If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to ● restore the factory image to the replacement drive. For more information, see...

  • Page 102: What You Need To Know

    Recovery through HP Recovery Manager should be used as a final attempt to correct computer ● issues. HP Recovery media must be used if the computer hard drive fails. If you have not already created ● recovery media, see Creating HP Recovery media on page To use the Factory Reset option, you must use HP Recovery media.

  • Page 103: Using Hp Recovery Media To Recover

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 104: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 105 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 106: 10 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 10 Recycling...

  • Page 107: Index

    16, 25, spare part numbers 17, 27, 31, 38 29, 31, 57 HDMI port 14 display panel assembly, spare part boot order, changing HP Recovery HDMI-to-VGA adapter, spare part number 20, 27 Manager 95 number 24, 25 display panel cable...
  • Page 108 7 microphone 8, 13 system 93 power button board USB flash drive 95 removal 47 using HP Recovery media 92 keyboard base spare part number 18, 27, 47 recovery media components 9 power connector 8, 14 creating 91...
  • Page 109 sensors, product description 2 USB 3.0 port 14 service considerations cables 34 vibrator module connectors 34 removal 49 plastic parts 34 spare part number 17, 28, 49 serviceability, product description video, product description 2 volume button 8 solid-state drive volume button board removal 51 removal 48 spare part numbers 17, 29,...

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