Related Manuals for HP Spectre Pro x360 G2
Summary of Contents for HP Spectre Pro x360 G2
- Page 1 HP Spectre Pro x360 Convertible PC G2 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 © Copyright 2016 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel and Core are U.S. registered trademarks of Intel Corporation. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries.
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Packaging and transporting guidelines ................19 Workstation guidelines ................19 5 Removal and replacement procedures ......................21 Unlocking the device and disabling Always On Remote Management (select HP devices only) ......21 Bottom cover ............................... 22 Battery ................................. 23 WLAN module ..............................24 Solid-state drive .............................. - Page 6 Synchronizing a tablet and keyboard (select products only) ................43 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 44 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............45 8 Specifications .............................. 46 9 Backing up, restoring, and recovering ......................47 Creating recovery media and backups ........................
- Page 7 Requirements for specific countries and regions ....................60 12 Recycling ..............................62 Index ................................63...
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Page 9: Product Description
128-GB solid-state drive supporting TLC ● Audio and video Webcam: HP TrueVision Full HD, fixed (no tilt), with activity light, 1920×1080 by 30 frames per second, with wide field of vision (88 degrees) Dual array digital microphones with appropriate beam-forming, echo-cancellation, noise-... - Page 10 Support for Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0 Combo Adapter Support for Miracast and Intel WiDi Pro External media cards HP multiformat Micro Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital® (SD). Ports ●...
- Page 11 Category Description Operating system (continued) ● Windows 7 64-bit Serviceability End user replaceable part: AC adapter...
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Page 12: External Component Identification
External component identification Locating hardware To find out what hardware is installed on your computer: From the Start screen, type control panel, and then select Control Panel. ‒ or – From the Windows desktop, right-click the Start button, and then select Control Panel. Select System and Security, select System, and then click Device Manager in the left column. -
Page 13: Display
Environmental Notices that applies to your country or region. To access this document: From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. -
Page 14: Keys
Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows key Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows key again will return you to the previous screen. -
Page 15: Lights
Lights Item Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Speakers Component Description Speakers Produce sound. Lights... -
Page 16: Touchpad
TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. TouchPad left button Functions like the left button on an external mouse. TouchPad right button Functions like the right button on an external mouse. Chapter 2 External component identification... -
Page 17: Left Side
Left side Item Component Description Power connector Connects an AC adapter. AC adapter/battery light ● Solid white: The computer is connected to external power and the battery is fully charged. ● Solid amber: The computer is connected to external power and the battery is charged from 0 to 99 percent. - Page 18 Item Component Description Power button (continued) If the computer has stopped responding and Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. To learn more about your power settings, see your power options.
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Page 19: Right Side
Regulatory, Safety, and Environmental Notices. To access this document: ▲ From the Start screen, type support, and then select the HP Support Assistant app. ‒ or – From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. -
Page 20: Illustrated Parts Catalog
NOTE: HP continually improves and changes product parts. For complete and current information on supported computer parts, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Locating the serial number, product number, and model number The warranty (1), model name (2), serial number (3), and product number (4) information are located on the bottom of the computer. -
Page 21: Computer Major Components
Computer major components Computer major components... - Page 22 Item Component Spare part number Display assembly: 13.3-in, ultra wide aspect ratio, TouchScreen (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) 13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 2.55-mm display assembly 828823-001 13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 2.55-mm display assembly 828822-001 Top cover 831855-001...
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Page 23: Miscellaneous Parts
Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm) 741727-001 45-W HP Smart adapter (non-PFC, RC, 2-wire, 4.5-mm) 742436-001 HP HDMI-to-VGA adapter 701943-001 HP RJ45-to-USB adapter dongle... - Page 24 Component Spare part number HP ultrathin Bluetooth mouse 811730-001 HP USB laser mouse 674318-001 Power cord (3-pin, black, 1.83-m): For use in Australia 490371-011 For use in Denmark 490371-081 For use in Europe 490371-021 For use in India 490371-D61 For use in Israel...
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Page 25: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 26: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 27: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... - Page 28 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 29: Removal And Replacement Procedures
PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup. -
Page 30: Bottom Cover
Bottom cover Description Spare part number Bottom cover (includes 4 rubber feet) 801492-001 Before disassembling the computer, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 31: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 32: Wlan Module
Remove the battery (5). Reverse this procedure to install the battery. WLAN module Description Spare part number Intel Dual band wireless-AC 8260 802.11AC 2×2 WiFi + Bluetooth 4.0 Combo Adapter 806721-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 33 NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”. The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. Remove the Phillips PM2.0×2.7 screw (2) that secures the WLAN module to the top cover. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
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Page 34: Solid-State Drive
Solid-state drive Description Spare part number 512-GB, M2, SATA-3 solid-state drive supporting TLC 847455-001 256-GB, M2, SATA-3 solid-state drive supporting TLC 847454-001 256-GB, M2, SATA-3, SED solid-state drive supporting Opal2 847453-001 180-GB, M2, SATA-3 solid-state drive supporting MLC 847452-001 128-GB, M2, SATA-3 solid-state drive supporting TLC 847451-001 Before removing the solid-state drive, follow these steps: Shut down the computer. -
Page 35: Fan
Description Spare part number Fan (includes cable) 828818-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. -
Page 36: Speakers
Speakers Description Spare part number Speakers (include left and right speakers and cables) 801501-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 37: Touchpad
TouchPad Description Spare part number TouchPad (includes cable) 801499-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. -
Page 38: Card Reader Board
Remove the TouchPad and cable. Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable) 828821-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 39: System Board
Remove the card reader board (3) and cable from the top cover. Remove the card reader board. Reverse this procedure to install the card reader board. System board NOTE: The system board spare part kit includes a graphics subsystem with UMA memory and replacement thermal material. - Page 40 Remove the bottom cover (see Bottom cover on page 22). Remove the battery (see Battery on page 23). Remove the fan (see Fan on page 27). When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
- Page 41 Release the ZIF connector (5) to which the card reader board cable is attached, and then disconnect the card reader board cable from the system board. Remove the Phillips PM2.0×2.6 broad head screw (1) and the Phillips PM2.0×2.7 screw (2) that secure the system board to the top cover.
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Page 42: Heat Sink
Heat sink Description Spare part number Heat sink (includes replacement thermal material) 828819-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 43: Keyboard
Reverse this procedure to install the heat sink. Keyboard NOTE: The keyboard spare part kit includes the keyboard cable and the keyboard backlight cable. For use in country or region Spare part number For use in country or region Spare part number For use in Belgium 801508-A41 For use in Latin America... - Page 44 Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
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Page 45: Display Assembly
Remove the keyboard (2). Reverse this procedure to install the keyboard. Display assembly Description Spare part number 13.3-in, ultra wide aspect ratio, TouchScreen 13.3-in, QHD, WLED, BrightView (2560×1440), UWVA, 828822-001 2.55-mm display assembly (includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) 13.3-in, ultra wide aspect ratio, TouchScreen 13.3-in, FHD, WLED, BrightView (1920×1080), UWVA, 828821-001... - Page 46 Open the computer to the interactive position, as shown in the following illustrations. Release the WLAN antenna cables from the retention post (1) built into the top cover. Release the display panel cable from the retention post (2) built into the top cover. Remove the four Phillips PM2.5×4.1 screws (1) that secure the display assembly to the top cover.
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Page 47: Audio Jack Board
Audio jack board Description Spare part number Audio jack board (includes cable) 828820-001 Before removing the audio jack board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 48: Power Connector Cable
Power connector cable Description Spare part number Power connector cable 801513-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 49: Using Setup Utility (Bios)
Tap f10. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) may be available on the HP website. Updated versions of Setup Utility (BIOS) may be available on the HP website. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 50: Determining The Bios Version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS): Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or –... -
Page 51: Synchronizing A Tablet And Keyboard (Select Products Only)
or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. -
Page 52: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. -
Page 53: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device
Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country. -
Page 54: Specifications
Specifications Metric U.S. Dimensions Width 32.5 cm 12.80 in Depth 21.8 cm 8.58 in Height (front to rear) 1.54 to 1.59 cm 0.61 to 0.63 in Weight (equipped with solid-state drive) 1.48 kg 3.26 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A –... -
Page 55: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 56: Creating Hp Recovery Media (Select Products Only)
Using Windows tools on page 61. ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. -
Page 57: Using Windows Tools
● On select products, if you want to recover the computer's original factory partition and content, or if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more information, see Recovering using HP Recovery Manager on page ●... -
Page 58: Recovering Using Hp Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see... -
Page 59: Using The Hp Recovery Partition (Select Products Only)
Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. -
Page 60: Changing The Computer Boot Order
Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive. -
Page 61: 10 Statement Of Volatility
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. - Page 62 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor. Press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.
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Page 63: Non-Volatile Memory Usage
BIOS code, EC host processor. Embedded firmware, and The content is Controller. critical PC managed solely configuration by the HP Sure data for select Start Embedded platforms that Controller. support HP Sure Start. Real Time Clock 256 Bytes Stores system... - Page 64 Computer Setup on the HP websit (BIOS) or a e; go to custom utility. http://hp.com/ support, select Find your product, and then follow the on-screen instructions.
- Page 65 Fingerprint 512 KBytes flash Stores By enrolling in Only a digitally reader fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Non-volatile memory usage...
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Page 66: Questions And Answers
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS. -
Page 67: Using Hp Sure Start (Select Models Only)
BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users. -
Page 68: 11 Power Cord Set Requirements
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 69 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
- Page 70 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
- Page 71 Index connectors heat sink AC adapter, spare part numbers 15 power 9 removal 34 AC adapter/battery light 9 service considerations 17 spare part number 15, 34 action keys 6 antenna, location 5 display assembly jacks audio jack board removal 37 audio-in 11 removal 39 spare part numbers 37...
- Page 72 mute light 7 Windows button 11 removal/replacement procedures Windows key 6 wireless antenna, location 5 operating system, product right-side components 11 wireless, product description 1, 2 description 2, 3 RJ45-to-USB adapter dongle, spare WLAN antenna, location 5 optical drive, spare part number 15 part number 15 WLAN module removal 24...