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HP Pro x360 Fortis 11 G9 Maintenance And Service Manual
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HP Pro x360 Fortis 11 G9 Maintenance And Service Manual

HP Pro x360 Fortis 11 G9 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and
more.

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Summary of Contents for HP Pro x360 Fortis 11 G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

  • Page 2: Legal Information

    HP Inc. under to be bound by the terms of the HP End Not all features are available in all license. Intel, Celeron, Pentium, vPro, and User License Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Generating static electricity....................................35 Preventing electrostatic damage to equipment............................36 Personal grounding methods and equipment............................36 Grounding the work area......................................37 Recommended materials and equipment..............................37 Cleaning your computer........................................38 Enabling HP Easy Clean (select products only) ............................38 Removing dirt and debris from your computer............................38...
  • Page 5 Preparing for a BIOS update ....................................70 Downloading a BIOS update ..................................70 Installing a BIOS update ....................................70 7 Computer Setup (BIOS), TPM, and HP Sure Start..............................72 Using Computer Setup ...........................................72 Navigating and selecting in Computer Setup ............................72 Restoring factory settings in Computer Setup............................72 Updating the BIOS ..........................................73...
  • Page 6 8 Backing up, restoring, and recovering....................................76 Backing up information and creating recovery media............................76 Using Windows tools for backing up..................................76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......76 Restoring and recovering your system..................................77 Creating a system restore .......................................77 Restoring and recovery methods ..................................77...
  • Page 7 12 Power cord set requirements........................................94 Requirements for all countries ......................................94 Requirements for specific countries and regions.............................94 13 Recycling................................................96 Index....................................................97...

  • Page 8: Product Description

    Product components and their descriptions Category Description Product Name HP Pro x360 Fortis 11 inch G9 Notebook PC Processors ● Intel™ Pentium® Silver N6000 1. 1 0 GHz (burst up to 3.3 GHz) processor (quad core, 2933 MHz front side bus (FSB), 4 MB L3 cache, 6 W) ●...
  • Page 9 45 watt, HP Smart Adapter (nPFC, standard C8 connector for 2-prong barrel, 4.5 mm [0.18 in] right angle) 45 watt, HP Smart Adapter (nPFC, standard barrel, 4.5 mm [0. 1 8 in] right angle 1.8 m [6.0 ft]) 45 watt, HP Smart Adapter (nPFC, standard barrel, 4.5 mm [0. 1 8 in] right angle) 45 watt AC adapter (nPFC, standard USB Type-C®...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 2109 (21H2) Windows 11 Enterprise 64 Windows 11 Home 64 Windows 11 Home 64 Chinese Market CPPP Windows 11 Home 64 Single Language Windows 11 Home 64 Single Language Africa Market PPP Windows 11 Home 64 Single Language APAC EM PPP Windows 11 Home 64 Single Language APAC EM PPP...

  • Page 11: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware Use these instructions to find out what hardware is installed on your computer. ■ Select the Search icon (select products only) in the taskbar, type device manager in the search box, and then select the Device Manager app.

  • Page 12: Left

    Regulatory, Safety, and Environmental Notices . To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    Table 2-2 Left-side components and their descriptions (continued) Component Description Battery light When AC power is connected: ● White: The battery charge is greater than 90%. ● Amber: The battery charge is from 0 to 90%. ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ●...
  • Page 14 The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display and top cover components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks.

  • Page 15: Keyboard Area

    Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ■ Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language.

  • Page 16: Special Keys

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 17: Bottom

    Table 2-5 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. Power key ●...

  • Page 18: Labels

    Table 2-6 Bottom component and its description Component Description Speakers Produce sound. Labels The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
  • Page 19 Table 2-7 Service label components and their descriptions (continued) Component Product ID HP product name Table 2-8 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Table 2-9 Service label components and their descriptions...
  • Page 20 Table 2-10 Service label components and their descriptions Component HP product name Warranty period Product ID Serial number ● Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.

  • Page 21: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number 29.6 cm (11.6 in), LCD, LED, BrightView, touchscreen display assembly with slim panel: Display assemblies in jellyfish blue finish: HD (1366×768), UWVA, 50% CG, eDP display assembly with HD webcam for use on computer N00430-001 models with WWAN capability;...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number HD (1366×768), SVA, 45% CG, eDP, display assembly with HD webcam for use on computer N00433-001 models without WWAN capability; typical brightness: 250 nits Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer models equipped with a digital pen and a top cover webcam: For use in Belgium N00447-A41...
  • Page 24 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00447-031 For use in the United States N00447-001 Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer models equipped with a digital pen, but not equipped with a top cover webcam: For use in Belgium N00448-A41...
  • Page 25 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00448-031 For use in the United States N00448-001 Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer models equipped with a top cover webcam, but not equipped with a digital pen: For use in Belgium N00446-A41...
  • Page 26 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00446-031 For use in the United States N00446-001 Spill-resistant top cover/keyboard with touchpad in jellyfish blue finish for use on computer models not equipped with a digital pen or a top cover webcam: For use in Belgium N00445-A41...
  • Page 27 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in the United Kingdom N00445-031 For use in the United States N00445-001 Spill-resistant top cover/keyboard with touchpad in jet black finish for use on computer models equipped with a digital pen and a top cover webcam: For use in Belgium N00451-A41...
  • Page 28 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Turkey N00451-141 For use in the United Kingdom N00451-031 For use in the United States N00451-001 Spill-resistant top cover/keyboard with touchpad in jet black finish for use on computer models equipped with a digital pen, but not equipped with a top cover webcam: For use in Belgium N00452-A41...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Thailand N00452-281 For use in Turkey N00452-141 For use in the United Kingdom N00452-031 For use in the United States N00452-001 Spill-resistant top cover/keyboard with touchpad in jet black finish for use on computer models equipped with a top cover webcam, but not equipped with a digital pen: For use in Belgium N00450-A41...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Taiwan N00450-AB1 For use in Thailand N00450-281 For use in Turkey N00450-141 For use in the United Kingdom N00450-031 For use in the United States N00450-001 Spill-resistant top cover/keyboard with touchpad in jet black finish for use on computer models not equipped with a digital pen or a top cover webcam:...
  • Page 31 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Switzerland N00449-BG1 For use in Taiwan N00449-AB1 For use in Thailand N00449-281 For use in Turkey N00449-141 For use in the United Kingdom N00449-031 For use in the United States N00449-001...
  • Page 32 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (9c) Sensor board cable N02670-001 (10a) WLAN module: Intel 9560 ac 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz MIPI+BRI WW WLAN L22634-002 module Intel Wi-Fi 6 AX201 ax 2×2 + Bluetooth 5.0 MU-MIMO M.2 2230 non-vPro 160 MHz MIPI+BRI WW L92724-002...

  • Page 33: Brackets

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Pentium Silver N6000 1. 1 GHz processor, 8 GB of system memory, N02679-601 WWAN capability, and the Windows 11 operating system Equipped with an Intel Pentium Silver N6000 1.

  • Page 34: Cables

    Table 3-2 Bracket descriptions Item Component The following cables are included in the Bracket Kit, spare part number N00429-001. Connector board I/O bracket Power connector cable bracket Sensor board bracket System board I/O bracket Top cover webcam bracket Touchpad bracket (includes rubber retention clips for speaker cable) Cables To identify the cables, use this illustration and table.

  • Page 35: Miscellaneous Parts

    Miscellaneous part descriptions and part numbers Component Spare part number AC adapters: 120 W HP Smart adapter (PFC, RC, slim barrel, 4.5 mm [0. 1 7 in]) L41856-001 65 W HP Smart adapter (non-PFC, RC, EM, 4.5 mm [0.17 in]) 913691-850 65 W AC adapter (non-PFC, S-3P, 4.5 mm [0.
  • Page 36 814618-001 USB Type-C–to–VGA adapter 831751-001 USB Type-C–to–USB Type-A connector adapter L65254-001 Backpacks and bags: HP business 43.9 cm (17.3 in) laptop backpack M55004-001 HP Prelude Pro 39.6 cm (15.6 in) backpack M03617-001 HP Prelude Pro 15.6 top load backpack M03618-001...
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP business 35.8 cm (14. 1 in) laptop bag M55007-001 Docks: HP Thunderbolt dock with cable (120 W) L15809-001 HP USB Type-C dock with cable L64086-001 HP USB Type-C mini dock...
  • Page 38 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use on computer models equipped with WLAN capability only (includes WLAN module shield N05694-001 with adhesive, Ni/Cu boss gasket [PRS, FR], and switch cover gasket) Power cord with ground lead for use in Japan 349756-001 Power cord (Option 917, 3 cord, 1.8 m [6.0 ft], LG, Restriction of Hazardous Substances [RoHS}) 361240-001...
  • Page 39 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number For use in Italy L44788-001 For use in North America L36822-001 For use in the People's Republic of China L36823-001 For use in South Africa L36824-001 For use in Switzerland L36825-001 For use in Taiwan L36827-001...
  • Page 40 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Screw Kit L64089-001 & N00434-001 HP reversible 29.6 mm (11.6 in) sleeve L81451-001 Miscellaneous parts...

  • Page 41: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: ● Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during...

  • Page 42: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.

  • Page 43: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V...

  • Page 44: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 45: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 46: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 47: Caring For Wood Veneer (Select Products Only)

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 48: Accessing Support Information

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations Service consideration...
  • Page 49 Path to access information Component and diagnosis information, To locate diagnosis information and actions: failure detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...

  • Page 50: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 60 screws when you service the parts described in this chapter.

  • Page 51: Battery

    Remove the bottom cover: Loosen the seven Phillips M2.0 × 5.6 captive screws (1) that secure the bottom cover to the computer. Insert a nonmarking, nonconductive tool (2) or similar plastic, wedge-shaped tool into the rear edge of the bottom cover. Separate the rear edge of the bottom cover (3) from the top cover/keyboard and lift it up and forward to release it from the top cover/keyboard.

  • Page 52: Emmc Storage Device

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 53: Wlan Module

    Lift the edge of the eMMC storage device (2) opposite the socket until it rests at an angle. Pull the eMMC storage device (3) away from the socket at an angle to remove it. NOTE: eMMC storage devices are designed with a notch to prevent incorrect insertion. To install the eMMC storage device, reverse the removal procedures.
  • Page 54 Remove the WLAN module shield (1). The WLAN module shield is included in the Plastics Kit, spare part numbers N05694-001 and N02672-001. Carefully disconnect the two antenna cables from the module (2). NOTE: Computer models can have multiple WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal.

  • Page 55: Wwan Module

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description...
  • Page 56 Carefully disconnect the two antenna cables from the module (2). NOTE: Computer models can have multiple WWAN antennas. On models with two antennas, the #5 red WWAN antenna cable connects to the WWAN module #5 Main terminal. The #6 blue WWAN antenna cable connects to the WWAN module #6 Aux terminal.

  • Page 57: Connector Board Cables

    Connector board cables To remove the connector board cables, use this procedure and illustration. NOTE: The connector board spare part kit does not include the audio jack cable or the USB port cable. These cables are available using spare part number N05860-001. Before removing the connector board cables, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page...

  • Page 58: Sensor Board Cable

    Table 5-5 Connector board description and part number Description Spare part number Connector board (includes audio jack and USB port) N02669-001 NOTE: The connector board spare part kit does not include the connector board I/O bracket or the audio jack and USB port cables. The bracket is included in the Bracket Kit, spare part number N00429-001.

  • Page 59: Sensor Board

    NOTE: The sensor board spare part kit does not include the sensor board cable. The sensor board cable is available using spare part number N02670-001. Before removing the sensor board cable, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 43).

  • Page 60: System Board

    Table 5-6 Sensor board description and part number Description Spare part number Sensor board N02670-001 NOTE: The sensor board spare part kit does not include the sensor board bracket or sensor board cable. The sensor board bracket is included in the Bracket Kit, spare part number N00429-001. The sensor board cable is available using spare part number N02670-001.
  • Page 61 Table 5-7 System board descriptions and part numbers Description Spare part number Equipped with an Intel Celeron N5100 1. 1 GHz processor, 8 GB of system memory, WWAN capability, and the N02676-601 Windows 11 operating system Equipped with an Intel Celeron N5100 1. 1 GHz processor, 8 GB of system memory, WWAN capability, and a N02676-001 non-Windows operating system Equipped with an Intel Celeron N5100 1.
  • Page 62 Table 5-7 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Pentium Silver N6000 1. 1 GHz processor, 4 GB of system memory, 64 GB eMMC storage, N00440-601 without WWAN capability, and the Windows 11 operating system Equipped with an Intel Pentium Silver N6000 1.
  • Page 63 ● (11) Keyboard ZIF connector cable ● (12) Touchpad ZIF connector cable ● (13) Top cover webcam module ZIF connector cable Remove the five Phillips M2.0 × 4.5 screws (1) that secure the system board and the system board I/O bracket to the computer. Remove the six Phillips M2.5 ×...

  • Page 64: Heat Sink

    Slide the system board (2) up and to the left at an angle to remove it. Reverse this procedure to install the system board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-8 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material)

  • Page 65: Power Connector Cable

    Remove the heat sink (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 66: 29.6 Cm (11.6 In) Touchscreen Display Assembly With Slim Panel

    Table 5-9 Power connector cable description and part number Description Spare part number Power connector cable M22011-001 NOTE: The power connector cable spare part kit does not include the power connector cable bracket. The power connector cable bracket is included in the Bracket Kit, spare part number N00429-001.
  • Page 67 Table 5-10 Display assembly descriptions and part numbers Description Spare part number Display assemblies in jellyfish blue finish: HD (1366×768), UWVA, 50% CG, eDP display assembly with HD webcam for use on computer models N00430-001 with WWAN capability; typical brightness: 250 nits HD (1366×768), SVA, 45% CG, eDP, display assembly with HD webcam for use on computer models N00431-001 without WWAN capability;...
  • Page 68 Release the display panel cable and the wireless antenna cables from the retention clip (6) that is built into the top cover/keyboard. Remove the seven Phillips M2.5 × 5.2 screws that secure the display assembly to the computer. Rotate the display hinges up and back (1). Rotate the display assembly away from the top cover/keyboard (2).

  • Page 69: Speakers

    Separate the display assembly from the top cover/keyboard (3). Reverse this procedure to replace the display assembly. Speakers To remove the speakers, use this procedure and illustration. Table 5-11 Speaker description and part number Description Spare part number Speakers (includes cables and 4 rubber isolator grommets) N02671-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see...

  • Page 70: Rtc Battery

    Reverse this procedure to install the speakers. RTC battery To remove the RTC battery, use this procedure and illustration. Table 5-12 RTC battery description and part number Description Spare part number RTC battery (includes cable and double-sided adhesive) L43797-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 43).

  • Page 71: Touchpad Cable

    Remove the RTC battery (3). To insert the RTC battery, reverse the removal procedures. Touchpad cable To remove the touchpad cable, use this procedure and illustration. NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is included in the Cable Kit, spare part number N05697-001.

  • Page 72: Touchpad

    Detach the touchpad cable (3) from the touchpad and the top cover/keyboard. (The touchpad cable is attached to the touchpad and the top cover/keyboard with double-sided adhesive.) Remove the touchpad cable. Reverse this procedure to install the touchpad cable. Touchpad To remove the touchpad, use this procedure and illustration.

  • Page 73: Top Cover Webcam

    Remove the touchpad bracket (2). The touchpad bracket is included in the Bracket Kit, spare part number N00429-001. Remove the six Phillips M2.0 × 2.3 screws (1) that secure the touchpad to the top cover/keyboard. Remove the touchpad (2). Reverse this procedure to install the touchpad. Top cover webcam To remove the top cover webcam, use this procedure and illustration.
  • Page 74 Table 5-14 Top cover webcam description and part number Description Spare part number Top cover webcam N00444-001 The top cover webcam spare part kit does not include the top cover webcam bracket or top cover webcam cable. The top cover webcam bracket is included in the Bracket Kit, spare part number N00429-001.

  • Page 75: Keyboard With Top Cover

    Keyboard with top cover The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover/keyboards. The second table provides the country codes. Table 5-15 Keyboard with top cover descriptions and part numbers Description...

  • Page 76: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the SoftPaqs . Some download packages contain a file HP website are packaged in compressed files called named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 77: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 78 Using the hard drive path you recorded earlier, open the folder that contains the update. filename .exe). Double-click the file that has an .exe extension (for example, The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 79: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 80: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP SoftPaqs . website are packaged in compressed files called Some download packages contain a file named Readme.txt, which contains information regarding...

  • Page 81: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 82: Tpm Bios Settings (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 83: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 84: Restoring And Recovering Your System

    Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 77 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your Restoring and recovering your system...

  • Page 85: Changing The Computer Boot Order

    HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process. Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information.

  • Page 86: Using Hp Pc Hardware Diagnostics

    Select the box next to the 24-digit failure ID to copy your failure code and send it to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP Support Assistant, or the Start menu.

  • Page 87: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from Support Assistant After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 88: Downloading The Hp Pc Hardware Diagnostics Windows From The Microsoft Store

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. Using an HP PC Hardware Diagnostics UEFI hardware failure ID code When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated.

  • Page 89: Starting Hp Pc Hardware Diagnostics Uefi

    ■ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.

  • Page 90: Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 91: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings

    Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

  • Page 92: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When you travel with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric...
  • Page 93 Table 10-2 Display specifications Metric U.S. Active diagonal size 29.6 cm 11.6 in Resolution 1368 × 768 (HD) Surface treatment Brightview (LED panel) Brightness 250 nits (HD, 50% NTSC panel) 250 nits (HD, 45% NTSC) Viewing angle UWVA Backlight Display panel interface Chapter 10 Specifications...

  • Page 94: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 95 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 96: Nonvolatile Memory Usage

    HP Sure Start 8 MB Provides Data cannot be written This memory is flash (select protected to this device via the protected by the HP models only) backup of host processor. The Sure Start Embedded critical content is managed Controller.
  • Page 97 A utility must be Computer Setup (BIOS) used for writing or a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on- screen instructions. Intel 1.5 MB or 7...

  • Page 98: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)?
  • Page 99 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 100: Using Hp Sure Start (Select Products Only)

    Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 101: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 102 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Germany India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO...

  • Page 103: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle. Chapter 13 Recycling...

  • Page 104: Index

    57 buttons removal 51 spare part number 25, 57 left touchpad 9 spare part number 24, 26, 51 HP PC Hardware Diagnostics UEFI right touchpad 9 connector board USB port cable downloading 82 illustrated 27 failure ID code 81...
  • Page 105 1 recovery 77 eMMC 1 HP Sure Recover 78 keyboard 2 network jack, identifying 6 HP Sure Start 87, 93 memory module 1 nonvolatile memory 87 hub, spare part numbers 30 microphone 1 operating system 3 pen 1...
  • Page 106 Rubber Kit, spare part system restore 77 USB Type-C–to–HDMI 2.0 adapter, numbers 32 system restore point, creating 76 spare part number 29 USB Type-C–to–RJ45 FD adapter, spare part number 29 USB Type-C–to–USB 3.0 adapter, Screw Kit, spare part numbers 33 top cover webcam spare part number 29 security cable slot, identifying 5...
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