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Check for third
party splitters,
amps, etc.
Problem
Yes
found?
Done
Yes
Check the video cable
on the receiver rear
panel connecting from
"To Video" to "Video"
Problem
Yes
found?
Done
Yes
Done
Program Guide
doesn't load
and/or only odd
transponders
are OK
Is the receiver set to
Yes
"stacked LNB"?
No
Guide doesn't load
completely, receiver beeps
after 30 seconds, and
antenna turns off?
No
Turn system back
on by pressing
"SAT" then
"POWER" on
remote control
Problem
No
solved?
Call KVH
TracVision A5 Troubleshooting Flowchart
Symptom: Program Guide doesn't load
and/or only odd transponders are OK
To check signal quality on odd/even transpo nders:
1. Press MENU
2. Highlight "System Setup" then pres s SELECT
3. Highlight "Signal"
4. Select the transponder ("xponder" ) to check
No
Follow the
instructions in
Technical Bulletin
03_T_12V_2 to set
the receiver to
"stacked LNB", then
call KVH for a
destacker kit
No
Call KVH
To check for "stacked LNB":
1. Press MENU
2. Highlight "System Setup" then
press SELECT
3. Highlight "Install"
OR
While Program Guide is loading,
press SELECT to bring up the
"Install" screen
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