KVH Industries TracVision A5 Shop Manual
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KVH Industries TracVision A5 Shop Manual

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Summary of Contents for KVH Industries TracVision A5

  • Page 2 • System includes an integrated DIRECTV receiver (with picture-in- guide APG), an RF converter, and an RF remote control. • For detailed installation instructions, refer to the TracVision A5 Installation Guide. For complete operation instructions, refer to the TracVision A5 User’s Guide.

  • Page 3: Safe Handling

    • Two people are required to lift the antenna. Do not try to install the antenna by yourself. • Remove all six shipping restraints, as shown in the photos above. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 4: Mounting To A Roof Rack

    (see page 2.7 of the Installation Guide for details). • Always use the TORX hardware supplied in the kitpack. Do not use any substitutes. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 5: Mounting To The Roof

    (see page 2.11 of the Installation Guide for details). • Always use the TORX hardware supplied in the kitpack. Do not use any substitutes. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 6 These measurements are critical to position the T-nuts properly. • Always use the TORX and pin-in-hex hardware supplied in the kitpack. Do not use any substitutes. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 7: Proper Wiring

    • Use high-quality video cable between receiver and monitor(s). • Place the RF converter at least 3 feet away from the receiver and other electronic devices. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 8: Connecting To Power

    • The black wire must make contact between the metal of the ground screw and the metal of the vehicle frame. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 9 • Install a relay, switched from the ignition, between the battery and the receiver. • Use fire-resistant AWG 8 wire from the relay to the battery. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 10: Installation Checklist

    You completed an Installation Report (provided at the back of this manual) and faxed it to KVH at 401-849-0045. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 11: Proper Operation

    Message 1 then Message 2 will appear on the screen. Message 1 Message 2 then CONTINUED ON NEXT PAGE... Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 12 Only the DIRECTV preview channels (such as channels 100 and 201) are viewable until the customer activates the receiver. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 13: Using The Receiver

    Card. • KVH’s Activation Department: 1-866-551-8004 Replacing a Receiver • First complete the TracVision A5 Service Worksheet, provided at the back of this manual. KVH needs this information before it can ship a replacement. • Call KVH Technical Support at 1-888-584-5714 and ask for an RMA number.

  • Page 14: What To Tell The Customer

    KVH at 1-866-551-8004 to activate. • Make sure the customer understands how to use the remote control and how to turn on and operate the TracVision A5. Refer to the Quick Start Guide and User’s Guide. • Let the customer know the new height of the vehicle with the antenna installed.
  • Page 15 • DO NOT attempt to lift the antenna by yourself. • DO NOT use any substitute mounting hardware. • DO NOT mount the antenna to a sloped surface. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 16 • DO NOT use abrasive cleaners, volatile solvents (such as methyl alcohol), or compounds that react with plastic when cleaning the antenna. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 17 • DO set up the program guide for the customer’s time zone (see page 4.8 of the TracVision A5 Installation Guide). • DO give the Activation Card to the customer. Be sure to affix the antenna serial number label to the card.
  • Page 18 TracVision equipment. • DO NOT kink or stress the antenna cable. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 19 The system will not work if this cable is disconnected. • DO NOT connect any other type of receiver to the TracVision system. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 20 • DO NOT use inadequate AWG wiring. • DO NOT ground any other device at the same grounding point as the receiver. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 21 DIRECTV 101°W satellite, etc.). DO NOT... • DO NOT watch TV or operate the remote control while driving. Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 22 • DO pack the antenna in its original shipping box using the original packaging materials. • DO fill out a TracVision A5 Service Worksheet (provided at the back of this manual), call KVH at 1-888-584-5714, and ensure the customer deactivates the receiver, before returning a receiver.

  • Page 23: Troubleshooting

    Troubleshooting Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 24: System Status Lights

    Overload or short circuit detected on the antenna cable No Comm Receiver cannot communicate with the antenna Red, flashing Fault Error detected in antenna Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.

  • Page 25: Troubleshooting Flowcharts

    • Remote control works intermittently or not at all • No picture and no DIRECTV banner • No picture but DIRECTV banner displayed • Antenna is noisy Effective April 2005 Subject to change without notice 54-0239 TracVision A5 Shop Manual © 2005 KVH Industries, Inc., All rights reserved.
  • Page 26 TracVision A5 Troubleshooting Flowchart Symptom: Picture freeze frames or pixels Freeze frames or pixels Is the vehicle Moving Stationary stationary or moving? Stop in a Check for blockage-free area blockage (trees, and wait 30 rain, dew, etc.) seconds Blockage Picture OK?
  • Page 27 TracVision A5 Troubleshooting Flowchart Symptom: Receiver locks up after guide download compl etes Receiver locks up when guide download completes Remove power from the receiver for 10 seconds, by either turning off the receiver front panel switch or turning off the vehicle...
  • Page 28 TracVision A5 Troubleshooting Flowchart Symptom: Receiver turning on/off without user action Receiver is turning on and off without user action Is power supply to the receiver consistently between 9 and 16 VDC? Correct the power supply problem Problem solved? Done...
  • Page 29 TracVision A5 Troubleshooting Flowchart Symptom: Program Guide doesn't load and/or only odd transponders are OK To check signal quality on odd/even transpo nders: Program Guide doesn't load 1. Press MENU and/or only odd 2. Highlight "System Setup" then pres s SELECT transponders 3.
  • Page 30 TracVision A5 Troubleshooting Flowchart Symptom: Remote control works intermittently or no t at all Remote control works intermittently or not at all Make sure the receiver is turned on (you heard two beeps upon power-up) Problem solved? Replace batteries Done...
  • Page 31 TracVision A5 Troubleshooting Flowchart No picture & no DIRECTV banner Symptom: No picture and no DIRECTV banner displayed on monitor Is receiver front panel power swi t ch turned off? Is receiver beeping every few seconds? Turn on receiver Does receiver...
  • Page 32 TracVision A5 Troubleshooting Flowchart To get to the Signal Qual i ty Menu: No picture 1. Press MENU Symptom: No picture but DIRECTV banner displayed but DIRECTV 2. Highlight "System Setup" then press S ELECT banner 3. Highlight "Signal" displayed...
  • Page 33 TracVision A5 Troubleshooting Flowchart Symptom: Antenna is noisy Antenna is vibrating Antenna is The antenna makes a "whirring" sound excessively, making a thumping, clicking, whenever it searches for the satelli t e. "whirring" or making a grinding sound noise Is the vehicle...
  • Page 34 KVH has received a limited number of reports from customers that the satellite TV program guide will stop loading after the TracVision A5 system is turned on. This new fault mode is caused when the TracVision A5 receiver does not retain the “stacked LNB”...
  • Page 35 Scroll to the right to “Autoconfig” then press SELECT. Within 45 seconds, “Auto Configure Failed” appears. Press SELECT to select “OK”. Scroll to the “Install” tab. The guide should now load if the TracVision A5 is currently tracking the satellite.
  • Page 36 Subject: Wiring the TracVision A5 Receiver to Vehicle Power For the TracVision A5 system to function properly, it is critical that the receiver get the necessary power from the vehicle. Please read this important bulletin carefully to ensure a good connection to vehicle power.
  • Page 37 Subject: Terminating the TracVision A5 Antenna Cable To make installation as simple as possible, the TracVision A5 antenna uses just a single RG-6 cable. Since this cable carries data, power, and communications, the integrity of this cable and its connections is very important.
  • Page 38 Using the Augat Tool 1. Slide the F-connector assembly’s compression fitting onto the raw cable before beginning connector termination. Connector Body End of Cable Compression Fitting 2. Twist and break off the connector body. Twist 3. Push down the wire-stripping blade on the Augat tool so that you can insert the antenna cable.
  • Page 39 4. Insert the antenna cable into the tool. Be sure to insert the cable in the correct side, as noted on the tool. Let the blade clamp down on the cable. 5. The cable should extend just slightly beyond the tool body. Twist the tool around the cable for 3 or 4 complete turns.
  • Page 40 7. Fold the braid over the cable jacket. Then slide the connector body, wide end first, onto the prepared cable until the edge of the cable’s foam is flush with the bottom of the connector body (inside its threaded end). The cable’s center conductor should extend 1/16"...
  • Page 41 As always, we welcome and value your feedback. Please let us know how we’re doing by sending a quick e-mail to techs@kvh.com. KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842 U.S.A.
  • Page 42 If it is determined that product needs service, a KVH service order # will be issued: KVH Service Order # _______________________ Subject to change without notice KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 845-8190...
  • Page 43 Subject to change without notice KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 845-8133 KVH Europe A/S • Kokkedal Industripark 2B • 2980 Kokkedal • Denmark • Phone: +45 45 160 180 • Fax: +45 45 1 6 0 1 8 1...
  • Page 44 KVH Industries, Inc., Attn: Warranty Registration, 50 Enterprise Center, Middletown, RI 02842 USA Subject to change without notice or fax to 401-849-0045 KVH Industries, Inc. • 50 Enterprise Center • Middletown, RI 02842-5279 • U.S.A. • Phone: +1 401 847-3327 • Fax: +1 401 849-0045...
  • Page 45 KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: RTG Coordinator RMA # ________________________ REQUIRED - packages without a RMA# will be refused and returned freight collect KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: RTG Coordinator...
  • Page 46 KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: Service Dept. RMA # ________________________ REQUIRED - packages without a RMA# will be refused and returned freight collect KVH Industries, Inc. 50 Enterprise Center Middletown, RI 02842-5279 U.S.A. ATTN: Service Dept.
  • Page 47 Antenna Reshipping Instructions TracVision ® A5 Antenna Reshipping Instructions The following pages explain how to prepare the TracVision A5 antenna for reshipping. IMPORTANT! Be sure to install the tie-wrap shipping restraints and pack the antenna in its original packaging, as explained in these instructions, to ensure a safe shipment.
  • Page 48 Antenna Reshipping Instructions Step 1 - Remove the Mounting Brackets TORX Screw Head Remove the four mounting brackets from the antenna’s base. At each bracket, use a ⁄ " driver and the supplied T27 TORX bit to remove the three ⁄...
  • Page 49 TracVision A5 Step 3 - Remove the Radome Using a #2 Phillips-head screwdriver, remove the four ⁄ "-20 x ⁄ " screws that secure the radome to the antenna. Set the radome aside in a safe place. Removing the Radome 1/4"-20 Screws...
  • Page 50 Antenna Reshipping Instructions Step 4 - Attach the Shipping Restraints Attach the six supplied tie-wraps in key locations as shown in the photos on the following pages (the photos show the original factory- installed wire restraints). The six tie-wraps will help keep the antenna from moving during shipment.
  • Page 51 TracVision A5 Shipping Restraints #1 and #2 Restraint Restraint Shipping Restraint #3 Restraint Shipping Restraint #4 Restraint 54-0217 Rev. E...
  • Page 52 Antenna Reshipping Instructions Shipping Restraint #5 Restraint Shipping Restraint #6 Restraint 54-0217 Rev. E...
  • Page 53 TracVision A5 Step 5 - Reattach the Radome Reattach the radome that you removed in Step 3 (on page 2). Secure in place using the four ⁄ "-20 x ⁄ " screws. Ensure that you do not pinch any cables when you reattach the radome.

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