Clear blockage
Problem
Yes
solved?
Done
Change the
channel to CNN
Picture OK?
Yes
Done -
Weak transponder signal
quality in your area
Stationary
1
Check for
blockage (trees,
rain, dew, etc.)
Blockage
Yes
found?
No
Yes
No
Call
KVH
TracVision A5 Troubleshooting Flowchart
Symptom: Picture freeze frames or pixels
Freeze
frames or
pixels
Is the vehicle
stationary or
moving?
No
Resume driving
Check fittings on
antenna cable
(RG6)
Fittings OK?
No
Done
Moving
Stop in a
blockage-free area
and wait 30
seconds
Picture OK?
Yes
Yes
Picture OK?
Done
Correct fitting
problem
Problem
Yes
No
solved?
No
1
No
Call
KVH