KVH Industries KVH TracVision Shop Manual page 22

Do's and Don'ts - Service
DO...
• DO call KVH Technical Support at 1-401-847-3327 (press 3, 5,
then 1 to skip the recording) or e-mail at techs@kvh.com if you
need assistance when installing or servicing the TracVision A5.
• DO obtain an RMA number from KVH Technical Support, and
write the number on the outside of the box, before returning any
antenna or receiver.
• DO install tie-wrap shipping restraints before packing an antenna
for shipment (see the TracVision A5 Antenna Reshipping
Instructions).
• DO pack the antenna in its original shipping box using the original
packaging materials.
• DO fill out a Receiver Return Form (see Technical Bulletin
04_T_LND_12V_1) and fax it to KVH at 1-401-845-8133 before
returning a receiver.
DO NOT...
• DO NOT take apart an antenna or receiver to attempt repairs.
• DO NOT return a receiver without first completing a Receiver
Return Form and faxing it to KVH (1-401-845-8133).
• DO NOT return any unit to KVH without an RMA number. Units
received without an RMA number will be returned to you at your
expense.
Effective April 2004
Subject to change without notice
54-0239 TracVision A5 Shop Manual © 2004 KVH Industries, Inc., All rights reserved.