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KVH Industries TracVision A5 User Manual

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  • Page 2 TracVision A5 User’s Guide – ADDENDUM TracVision A5 User’s Guide Addendum ECO #6838 The following information applies to Revision C of the TracVision A5 User’s Guide (KVH Part Number 54-0208). DIRECTV ® ’s TOTAL CHOICE ® MOBILE programming package for cars, SUVs, and vans currently excludes pay per view service.
  • Page 3 ECO #6705 The following information applies to Revision C of the TracVision A5 User’s Guide (KVH Part Number 54-0208). When you start up the TracVision antenna, do not move the vehicle for 20 seconds. This allows the antenna gyros to initialize properly, ensuring optimum satellite tracking performance.
  • Page 4 If the TracVision system was left on when you last turned off the vehicle, Message 1 then Message 2 will appear on the screen: Message 1 ® If your satellite dish is ready for DIRECTV service, please wait until your Advanced Program Guide ™...
  • Page 5 ECO #6627 The following information applies to Revision C of the TracVision A5 User’s Guide (KVH Part Number 54-0208). To conserve power going to the antenna, the label lights and on/off switch described in Section 9-2, “Turning the Label Lights On/Off,”...
  • Page 6 RF converter. This new component receives RF signals from the remote control and converts them directly to digital signals, which the receiver can understand. New RF Converter The following pages show the resulting changes to the TracVision A5 User’s Guide. 54-0208 Addendum to Rev. C...
  • Page 7 Your TracVision A5 is a state-of-the-art, actively stabilized antenna system that delivers live satellite TV to your vehicle’s audio/video entertainment system. A complete satellite TV system includes the TracVision A5 antenna and receiver connected to the vehicle’s audio/video entertainment system. The remote control and RF converter allow the user to operate the system from anywhere in the vehicle.
  • Page 8 Product Warranty void if outer casing removed . OUT TO TV RF REMOTE KVH ® is a registered trademark of KVH Industries, Inc. HUGHES ™ is a trademark of Hughes Electronics Corporation. INPUT COMPOSITE VIDEO SATELLITE IN...
  • Page 9 TracVision A5 User’s Guide – ADDENDUM TracVision A5 User’s Guide Addendum ECO #6423 The following information applies to Revision C of the TracVision A5 User’s Guide (KVH Part Number 54-0208). Antenna Mounting Hardware The tamper-resistant screws used to secure the antenna mounting Snake Eyes TORX Screw Head clamps may differ from those described in the manual.
  • Page 10 This product is intended for rear-seat entertainment only. Congratulations! Receiver Antenna You have chosen the TracVision A5, a revolutionary Serial Number Serial Number antenna system delivering live satellite entertainment to your vehicle. With hundreds of channels of digital-...
  • Page 11 ® and TracVision ® are registered trademarks of KVH Industries, Inc. Software contained in the TracVision A5 receiver and referenced in this manual is copyright ©1995-2003 by Hughes Network Systems, Inc., a wholly DIRECTV ® and the Cyclone Design logo, DIRECTV INTERACTIVE, TOTAL owned subsidiary of Hughes Electronics Corporation.
  • Page 12 Follow Instructions – Be sure to follow all operating driver of a vehicle equipped with a instructions as detailed in this manual. TracVision A5 to pay full attention to traffic and road conditions could result in an accident or The following caution appears on the back of the collision with personal injury or death resulting.
  • Page 13 • Connect the equipment on a circuit different from that to which the receiver is connected. Responsible Party’s Name: KVH Industries, Inc. • Consult the dealer or an experienced auto electronics technician for help. Address: 50 Enterprise Center, Middletown, RI 02842...
  • Page 14 Before you can start watching satellite TV via the serial numbers handy when calling to activate. The serial numbers are noted on TracVision A5, the receiver must be activated. To the first page of this manual. The receiver activate your receiver, follow the steps below.
  • Page 15 TracVision A5 User’s Guide Send Us Your Comments About This Manual If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your feedback is greatly appreciated! Click here to go to our state-of-the-art Customer Support web page...the fastest and easiest way...

  • Page 16: Table Of Contents

    Table of Contents Introduction Table of Contents Overview of Onscreen Displays ..4.1 The Channel Banner ... . .4.3 The Program Guide ....4.4 Introduction .
  • Page 17 TracVision A5 User’s Guide Using WatchWizard to Search Antenna Guide ....9.1 for Programs ....6.10 Cleaning and Inspecting the Antenna .
  • Page 18 Introduction 1 Introduction This section provides a basic overview of this manual and the TracVision A5 system. It also explains the three essentials for good satellite TV reception. Contents Using this Manual ......1.3 System Overview .

  • Page 19: Introduction

    Format Conventions This manual uses the following typographical This manual provides complete instructions for conventions to help clarify instructions: operating your TracVision A5 system. Throughout this manual, important information is marked for Text Example Description your attention by the following icons: ...the MUTE button.

  • Page 20: System Overview

    TV to your vehicle’s audio/video entertainment system. A complete satellite TV system includes the TracVision A5 antenna and receiver connected to the Purchased Separately vehicle’s audio/video system. The RF/IR remote Vehicle control and RF-to-IR converter allows you to control...
  • Page 21 Introduction Receiver System Components The receiver decodes Your TracVision A5 includes the following satellite signals from the components: antenna unit and sends Antenna Unit the signals to the vehicle’s audio/video The antenna unit houses the phased array, system. It also supplies power to the TracVision positioning mechanisms, low noise block (LNB), and antenna.

  • Page 22: Receiving Satellite Tv Signals

    TracVision A5 User’s Guide Receiving Satellite TV Signals Like a satellite dish used at home, the TracVision A5 DIRECTV Satellite Location antenna needs a clear view of the DIRECTV satellite to receive satellite TV signals. Consider the three essentials noted on the following pages to ensure trouble-free reception.
  • Page 23 Elevation Angle Since the satellite is located above the equator, the TracVision A5 Elevation Angle Range TracVision A5 antenna needs to point toward the southern sky to receive satellite TV signals. In addition, the antenna must be tilted at the proper elevation angle to point at the satellite.
  • Page 24 TracVision A5 User’s Guide Blockage Since the TracVision A5 antenna must have a clear Example of Satellite Blockage view of the DIRECTV satellite to receive satellite TV signals, anything that stands between the antenna and the satellite can block the signal, resulting in lost reception.

  • Page 25: Quick Start Guide

    2 Quick Start Guide This section provides basic operation instructions, so you can quickly start using your TracVision A5 system. Contents Turning On the System ......2.3 Changing Channels .

  • Page 26: Turning On The System

    Quick Start Guide If the TracVision system was left on when you Turning On the System last turned off the vehicle, Message 1 then Message 2 will appear on the screen: To quickly start watching satellite TV using the TracVision system, follow the simple steps below. Message 1 ®...

  • Page 27: Changing Channels

    TracVision A5 User’s Guide If Message 1 does not appear after Changing Channels 30 seconds, press the remote control’s SAT button.* Then To change the channel, select press the POWER button. any of the following options: The receiver beeps twice to...

  • Page 28: Turning Off The System

    Quick Start Guide Turning Off the System Program Guide PROGRAM GUIDE All Channels To turn off the system, follow the steps below: The Weather Channel Picture-in-Guide None 6:00PM - 7:00PM Weather Press the remote Local and national forecast, weekly An image of the currently planner and weekend outlook;...

  • Page 29: Using The Remote Control

    Using the Remote Control 3 Using the Remote Control This section explains how to use the remote control functions, program the remote to work with other components, and replace the remote control batteries. Contents Remote Control Functions ..... .3.3 Programming the Remote Control to Operate Other Components .

  • Page 30: Remote Control Functions

    Using the Remote Control TracVision A5 Remote Control Remote Control Functions Power On/Off Your system comes with an easy-to-use, backlit remote control that allows you to operate the receiver Component Select from anywhere in the vehicle, day or night. This page...
  • Page 31 Press the PWR button to turn the selected component’s power on/off. If the SAT button is currently selected, pressing the PWR button turns the TracVision A5 system on/off. Press the SAT component select button to control the TracVision A5 receiver. GUIDE To control a different component, press the associated component select...
  • Page 32 Using the Remote Control Press the FAV button to view listings for your favorite channels. You can set up four different lists of favorite channels. Each press of the FAV button brings up the next favorite channel list. See Section 6-1, “Using Favorite Channel Lists,”...
  • Page 33 TracVision A5 User’s Guide Press the CLEAR button to exit from any onscreen guide, remove banners, CLEAR or cancel an action. Use the VOLUME (VOL) button to raise or lower the volume on your TV (if the TV component button is selected). The remote control must be programmed...
  • Page 34 Using the Remote Control The DIRECTOR buttons provide convenient shortcuts to the following DIRECTOR PROG VIDEO functions: SEARCH AUDIO If the program guide is currently displayed, press the PROG button to use the program director, which allows you to program an event for viewing in advance.
  • Page 35 TracVision A5 User’s Guide The INPUT button allows you to select programming from additional INPUT program sources such as a VCR or DVD player. Repeatedly press INPUT to cycle through each available input source in your system. GUIDE MENU TURBO...

  • Page 36: Programming The Remote Control To Operate Other Components

    (for example, TV). following page. At the same time, press the MUTE button for two seconds. Option 2 - Code Entry - See the TracVision A5 Installation Guide for details. Release both buttons. To use the code entry method, you’ll need The component button should light and remain to know the correct manufacturer’s device...
  • Page 37 TracVision A5 User’s Guide 6. Continue pressing the CHANNEL (CH) button to Operating Other Components step through the codes until the component turns To operate a component, follow the steps below. off, indicating that you have found the correct device code. If you accidentally pass a code that...
  • Page 38 001 receiver, and the 001 remote cannot operate the 002 receiver. For details on ordering an additional TracVision A5 receiver, please call or visit your local KVH authorized dealer/installer. To set a remote control and receiver to use a different remote ID, follow the steps below.

  • Page 39: Installing The Remote Control Batteries

    TracVision A5 User’s Guide 7. Press and release the MUTE button. Installing the Remote Control Batteries 8. Release the SAT button. It should remain lit. If it doesn’t, repeat Steps 4-6. To install or replace the remote control’s batteries, 9. Enter the desired ID number (“001” to “008”) follow the steps below.

  • Page 40: Overview Of Onscreen Displays

    Overview of Onscreen Displays 4 Overview of Onscreen Displays This section introduces the three types of onscreen displays: the Channel Banner, the Program Guide, and the Menu System. Contents The Channel Banner ......4.3 The Program Guide .

  • Page 41: The Channel Banner

    Overview of Onscreen Displays The Channel Banner Channel Banner Whenever you change channels while you are watching TV, the channel banner appears at the top of the screen. You can also display the channel banner MAIL by pressing the INFO button while watching TV. DTV:Watch Pay Per View Previews Here! The channel banner displays the following Movie.

  • Page 42: The Program Guide

    TracVision A5 User’s Guide The Program Guide To display the program guide, press the GUIDE Program Guide button. You can also access the program guide from PROGRAM GUIDE All Channels the menu system’s Program Guide tab. The Weather Channel Picture-in-Guide...

  • Page 43: The Menu System

    Overview of Onscreen Displays Main Menu The Menu System To display the main menu, press the MENU button. The menu system gives you access to all system functions and settings. The common elements of all menus are noted below. The following icons appear in several menus: Toggle or Step - Press SELECT to toggle (switch) a setting from “on”...
  • Page 44 These functions are explained in detail in later sections of this manual. You will not be able to use the Caller ID, Interactive, or Purchases tabs. These functions require a phone line connection, which is not possible with the TracVision A5. 54-0208...
  • Page 45 Overview of Onscreen Displays Main Menu Tab Screens Functions See Page: Program Guide Program Guide • View and modify the program guide Guide Options Theme • Filter the program guide by program category Times • Change the time period shown in the program guide Fav List •...
  • Page 46 TracVision A5 User’s Guide Main Menu Tab Screens Functions See Page: Audio & Video Audio • Set default audio language and alternate audio language • Set left/right audio balance • SRS TruSurround (on/off) Video • Select screen ratio (4:3 or 16:9) •...
  • Page 47 Overview of Onscreen Displays Main Menu Tab Screens Functions See Page: Lock & Limits Lock • Lock and unlock the system Fav Setup • Create a program listing containing only selected channels Ratings • Set maximum program rating allowed for viewing Limits •...

  • Page 48: Using Program Guides

    Using Program Guides 5 Using Program Guides This section explains how to select a program guide style, use the different guide features, and set guide preferences. Contents Program Guide Styles ......5.3 Using the Program Guide .

  • Page 49: Program Guide Styles

    Using Program Guides Program Guide Styles You can set up the program guide to present Selecting a Guide Style information using either of two styles: • Grid • Logo The following sections explain how to select a style and describe the features of each style. Selecting a Guide Style To select a guide style, follow the steps below.
  • Page 50 TracVision A5 User’s Guide Logo Guide Grid Guide • Select your favorite channels, rather than • Easy to see what programs are available at a selecting specific programs. particular time. • Only current programming can be selected from • Lists up to seven days of current and upcoming the logo guide.

  • Page 51: Using The Program Guide

    Using Program Guides To view a program’s description: Using the Program Guide Press the INFO button for a full description of the To display the program guide: highlighted program. Press the GUIDE button to bring up the guide. To tune to a program: To move the highlight: Press the SELECT button to tune to a highlighted program.

  • Page 52: Using The Oneline Guide

    TracVision A5 User’s Guide Using the OneLine Guide To show the OneLine Guide for a specific channel: Use the numeric keypad to enter the channel The OneLine Guide, which appears at the bottom of number to display the OneLine Guide for that your screen, displays a single line from the program channel.

  • Page 53: Using Turbotune For Quick Access To Favorite Channels

    Using Program Guides Using TurboTune for Quick Access Highlight a vacant channel box (shows “Add Channel”) and press SELECT. Or you can highlight to Favorite Channels an occupied box instead to overwrite its set channel with your new selection. The TurboTune feature gives you quick access to 27 of your favorite channels.
  • Page 54 TracVision A5 User’s Guide Adding the Current Channel to TurboTune Selecting a Channel from TurboTune If you want to add the channel you’re currently To tune to a channel in TurboTune, follow the steps watching to TurboTune, follow the steps below.

  • Page 55: Setting Guide Preferences

    Using Program Guides Renaming TurboTune Groups Setting Guide Preferences You can rename each nine-channel TurboTune group The Guide Options menu allows you to customize the to anything you choose, using up to 10 letters, appearance and behavior of onscreen guides. numbers, spaces, etc.
  • Page 56 TracVision A5 User’s Guide 3. Highlight the menu button for the setting you Multi-Color wish to modify: Press SELECT to turn multi-color on/off. If turned on, program cells appear in different colors, based on Guide Style their type of content. The four colors are as follows: Press SELECT to choose either grid or logo style of program guide.
  • Page 57 Using Program Guides Filters Press SELECT to choose either temporary or persistent. If temporary, the filters you apply are active only while the program guide remains onscreen; once you exit the program guide, all filters are cleared. If persistent, the filters you apply remain active after you exit the program guide.

  • Page 58: Setting Favorites And Filters

    Setting Favorites and Filters 6 Setting Favorites and Filters This section explains how to set up lists of favorite channels, filter the program guide by category and time, and search for programs based on content. Contents Using Favorite Channel Lists ....6.3 Filtering the Program Guide .

  • Page 59: Using Favorite Channel Lists

    Setting Favorites and Filters Favorite List Setup Using Favorite Channel Lists Favorite channel lists help you organize the hundreds of available channels into more manageable groups. Each of the four lists can contain as many or as few channels as you wish. You can customize these groups in several ways.
  • Page 60 TracVision A5 User’s Guide Switching Between Favorite Lists If the Family list has not had any channels added to it, and the receiver is locked, no Once you have created your favorite channel lists, use channels can be viewed without first the remote control’s FAV button to cycle through...
  • Page 61 Setting Favorites and Filters Generating an Auto Set List Renaming a Channel List At the Favorite List Setup pane, highlight the The Auto Set function generates a complete list of Rename button and press SELECT. viewable channels. Auto Set may exclude some channels, such A Rename List menu appears.
  • Page 62 TracVision A5 User’s Guide Adding and Removing Channels Finding New Channels To add or delete a channel from a selected favorite Occasionally, new channels are added to the available channel list, follow the steps below. programming selections. The number of channels that...

  • Page 63: Filtering The Program Guide

    Setting Favorites and Filters Filtering the Program Guide Category Filter The Category Filter menu allows you to filter the program guide to show just those channels that match your viewing interests. Select a Category to filter Guide To filter the guide by program categories, such as movies, sports, or news, follow the steps below.
  • Page 64 TracVision A5 User’s Guide For example, if you select the Movies category, you Once you’ve selected a category/subcategory, the can then refine your selection using a subcategory program guide will be filtered to show only those such as Action/Adventure, Animation, Biography, channels offering programs of the selected category Comedy, and others as shown below.

  • Page 65: Selecting Guide Times

    Setting Favorites and Filters Selecting Guide Times Guide Times The Guide Times menu provides easy access to future programming information. To advance the guide to a future day/time period, follow the steps below. Press the GUIDE button twice while watching TV [or select the Guide Options tab from the main menu].

  • Page 66: Using Watchwizard To Search For Programs

    TracVision A5 User’s Guide WatchWizard Program Searches Using WatchWizard to Search for Programs WatchWizard allows you to search for programs using criteria such as rating, showtime, language, and category. You can even search for a specific word found in program titles or descriptions. WatchWizard can store up to eight separate searches using any combination of criteria and text.
  • Page 67 Setting Favorites and Filters Viewing Search Results To enter text, use the onscreen keyboard (to enter a letter on the keyboard, highlight the letter and press To view a list of programs matching your search SELECT). Once you’ve entered the desired text, criteria, highlight the WWResult tab.
  • Page 68 TracVision A5 User’s Guide Using the Channels Search Channels Search You can also search for channels that offer a specific type of programming by using the category-based channels search. 1. Press the SEARCH button while watching TV [or select the WatchWizard tab from the main menu].

  • Page 69: Using Access Controls

    Using Access Controls 7 Using Access Controls This section explains how to lock and unlock the system using a passcode. It also explains how to set rating and time limits. Contents Locking & Unlocking the System ....7.3 Setting Ratings Limits .

  • Page 70: Locking & Unlocking The System

    Highlight the Lock & Limits tab and press control. SELECT. When you first install the TracVision A5, the system Highlight the Lock tab to display the Parental will be unlocked. That is, no limits or restrictions are Lock pane.
  • Page 71 TracVision A5 User’s Guide 5. The Lock System pop-up panel appears. Enter a Overriding the System Lock four-digit passcode using the remote control’s When the system is locked, inaccessible channels will numeric keypad. show a “limit exceeded” message. To temporarily override the system lock, follow the steps below.

  • Page 72: Setting Ratings Limits

    Using Access Controls Setting Ratings Limits Unlocking the System To remove the lock and all of its restrictions, follow Ratings help you to determine whether a program’s the steps below. content is appropriate for a particular audience. To select the maximum ratings limits that can be viewed Press the MENU button to access the main menu.

  • Page 73: Setting Time Limits

    TracVision A5 User’s Guide Highlight the button for the type of programming Setting Time Limits you want to restrict and press SELECT. You can restrict your system to allow viewing only Highlight the maximum rating you want to allow during specific hours and/or a maximum number of (for the selected type of programming) from the hours.
  • Page 74 Using Access Controls b. If you want to limit that day’s viewing to a specific time period, highlight the From The Max Spending button is not applicable button and use the remote control’s numeric to your TracVision system. keypad to set the earliest time. Then highlight the Through button and set the latest time.
  • Page 75 Other Menu Functions 8 Other Menu Functions This section explains how to change audio/video settings, schedule future programs, order pay per views, and change system settings. Contents Adjusting Audio Settings ..... . .8.3 Adjusting Video Settings .

  • Page 76: Other Menu Functions

    Other Menu Functions Highlight the menu button for the setting you Adjusting Audio Settings wish to modify: From the Audio Adjustment menu, you can select Default Audio and Alternate Audio languages for default audio and alternate audio, Your receiver supports alternate audio services. A adjust left/right balance, and enable TruSurround ®...
  • Page 77 TracVision A5 User’s Guide To set up your default and alternate audio languages, To select the alternate audio when watching TV, follow the steps below. follow the steps below. ALT. 1. Press the AUDIO button to access the Audio If the...

  • Page 78: Adjusting Video Settings

    Other Menu Functions Audio Balance Adjusting Video Settings To adjust the audio balance left or right, highlight the From the Video Adjustment menu, you can set the Audio Balance button and press SELECT. Use the screen’s aspect ratio, change the appearance of joystick to adjust the balance, then highlight the onscreen displays, and adjust picture levels.
  • Page 79 TracVision A5 User’s Guide 2. Highlight the menu button for the setting you Picture Perfect wish to modify: Press SELECT to bring up the picture perfect pop-up menu. Use the joystick to adjust the brightness, Screen Ratio contrast, and saturation, then highlight the DONE Press SELECT to choose either a 4:3 (standard) or 16:9 button and press SELECT.

  • Page 80: Using The Program Director To Schedule Future Programs

    Other Menu Functions Using the Program Director to Scheduling an Event from the Program Director Schedule Future Programs To schedule a program from the Program Director menu, follow the steps below. The Program Director allows you to automatically Press the MENU button to access the main menu. tune to a program at a specific date and time, or tune to a program on a repeating basis.
  • Page 81 TracVision A5 User’s Guide 4. Highlight the Schedule Highlight the Start column and use the joystick Schedule Options to View button from the or numeric keypad to set the program’s start Schedule to View ( ) Schedule Options pop- time. Be sure to specify AM or PM (or N for...

  • Page 82: Ordering Pay Per Views (Ppv)

    Other Menu Functions Canceling a Scheduled Event Ordering Pay Per Views (PPV) To cancel a scheduled event, follow the steps below. To purchase a pay per view event, please call DIRECTV at 1-800-DIRECTV (347-3288). See page v at Press the MENU button to access the main menu. the front of this manual for your access card and receiver Highlight the Program Director tab and press ID numbers.

  • Page 83: Reading Mail From Directv

    TracVision A5 User’s Guide View Mail Reading Mail from DIRECTV DIRECTV uses the Mail feature to send you important information, notify you of special events, and tell you about special offers. When you receive a new message, a icon appears at the top of all MAIL menus until you’ve read the message.

  • Page 84: Setting System Preferences

    Other Menu Functions Highlight the menu button for the setting you Setting System Preferences wish to modify: The Preferences menu allows you to customize Output Channel various system settings. Press SELECT to choose either channel 3 or 4, To set system preferences, follow the steps below. whichever is unused in your area.

  • Page 85: Advanced System Setup Functions

    TracVision A5 User’s Guide Daylight Saving Advanced System Setup Functions Press SELECT to bring up the Daylight Saving pop- Besides the Remote and Preferences menus described up menu. Then highlight the desired daylight saving previously, the System Setup menu provides other option (Observed, Not Observed, or Default) and functions, all of which are rarely, if ever, used.
  • Page 86 KVH at 401-847-3327. Info Upgrade The System Information pane lists general information about your TracVision A5 receiver, The Upgrade pane shows your receiver’s upgrade including manufacturer, model, ID number, access history. Occasionally, DIRECTV will automatically card, and software version.

  • Page 87: Antenna Guide

    Antenna Guide 9 Antenna Guide This section explains how to care for the TracVision A5 antenna. It also explains how to turn the label lights on/off and how to remove the antenna from the roof, if necessary. Contents Cleaning and Inspecting the Antenna ....9.3 Turning the Label Lights On/Off .

  • Page 88: Cleaning And Inspecting The Antenna

    Antenna Guide Cleaning and Inspecting the Antenna Cleaning To maintain peak performance, wash the exterior of When cleaning the antenna, do not use the antenna with fresh water at least once a month. A abrasive cleaners, volatile solvents (such as mild detergent may be added to remove grime.

  • Page 89: Turning The Label Lights On/Off

    TracVision A5 User’s Guide Turning the Label Lights On/Off The labels on either side of the TracVision A5 antenna Label Lights On/Off Switch (Bottom View of Antenna) illuminate whenever power is applied. On/Off Switch Lit Label The label lights are only visible at night.

  • Page 90: Removing The Antenna From The Vehicle's Roof

    Antenna Guide To remove the antenna, follow the steps below. Removing the Antenna from the Vehicle’s Roof 1. Turn off the power Receiver Power Switch switch on the KVH recognizes that occasionally you may want to receiver’s front remove the antenna from the vehicle’s roof. For panel to disconnect example, you may want to carry a canoe or cargo antenna power.
  • Page 91 TracVision A5 User’s Guide TORX Screw Head 3. At each of the four mounting 5. At the antenna’s cable connector, pull back the clamps, use the supplied T27 rubber boot from the end of the cable to expose TORX bit to remove the two the connector.

  • Page 92: Reporting A Stolen Antenna

    Damage caused by improper mount the TracVision A5 antenna to your roof rack. handling is not covered under the KVH Only a special TORX bit (supplied in the kitpack) can warranty.

  • Page 93: 10 Troubleshooting

    Troubleshooting 10 Troubleshooting This section identifies some basic trouble symptoms, along with their possible causes and solutions. It also explains how to get technical support. Contents Troubleshooting Matrix ......10.3 10-1 Causes and Remedies for Common Operational Issues .

  • Page 94: Troubleshooting Matrix

    Troubleshooting Troubleshooting Matrix SYMPTOM System does not power on No picture on TV set Intermittent picture for short intervals System works at rest, but not on the move System does not find satellite System restarts itself Snowy television picture Picture jumbled, parts missing, freezing Certain channels do not work Remote control does not work Remote control does not operate other component...

  • Page 95: Causes And Remedies For Common Operational Issues

    Causes and Remedies for Receiver Power Switch Turned Off Common Operational Issues Your TracVision A5 receiver’s front panel power switch (see below) must remain on for the system to There are a number of common issues that can affect work. If the system is entirely non-functional, check the signal reception quality or the operation of the the switch to ensure that it is turned on.
  • Page 96 Check the cable connections at the antenna unit, receiver, RF-to-IR converter, and audio/video system to ensure they are securely attached. The TracVision A5 works best when the vehicle is moving, since the wind will Satellite Signal Blocked generally blow the moisture off the antenna.
  • Page 97 Local channels (if available in your area) usually have the strongest satellite signals. 1-800-DIRECTV (347-3288). Be sure the TracVision A5 system is turned on and tuned to the DIRECTV preview channel before you call. The antenna will need to receive a signal from the satellite to correct the problem.
  • Page 98 Troubleshooting System Locked by Passcode INPUT Button Not Set to Satellite Source If you can only access Family list channels, and the If satellite programming is not displayed on your TV, lock icon ( ) appears under the date/time, the you may have selected an alternate video input.
  • Page 99 If that in your particular area. doesn’t work, press the SAT and MUTE buttons together and try again. If The TracVision A5 can only receive local that doesn’t work, turn channels broadcast on the DIRECTV 101 off the receiver’s front satellite;...
  • Page 100 Troubleshooting Audio/Video System Faulty Remote Control Batteries Dead If there is no picture on your TV, your vehicle’s To replace the remote control’s batteries, follow the audio/video system may be faulty. Please seek steps below. technical assistance from either the installer of your Remove the battery compartment cover on the audio/video system or a dealer authorized by the back of the remote control.

  • Page 101: Technical Support

    10-2 Technical Support If you experience an operating problem or require technical assistance, please contact your local authorized TracVision A5 dealer/installer first. If an authorized dealer/ installer is not located nearby, contact KVH Technical Support directly: Phone: (401) 847-3327 E-mail: techs@kvh.com Internet: www.kvh.com/help...

  • Page 102: Appendices

    Appendices Appendices This section provides a map showing the DIRECTV coverage area for the TracVision A5 and a map showing the satellite’s elevation angle off the horizon. It also provides a wiring diagram for a typical TracVision A5 installation. Contents Satellite Coverage Map .

  • Page 103: Satellite Coverage Map

    Satellite Coverage Map Appendix A Satellite Coverage Map 54-0208...

  • Page 104: Satellite Elevation Map

    Satellite Elevation Map Appendix B Satellite Elevation Map Satellite at Equator 54-0208...

  • Page 105: Wiring Diagram

    The table on page A.9 details the function of each jack on the receiver’s rear panel. For complete details about wiring the system, please refer to the TracVision A5 Installation Guide. Before making any changes to the system wiring, be sure to turn off vehicle power.
  • Page 106 Product Warranty void if outer casing removed. OUT TO TV KVH ® is a registered trademark of KVH Industries, Inc. HUGHES ™ is a trademark of Hughes Electronics Corporation. COMPOSITE VIDEO SATELLITE IN...
  • Page 107 Wiring Diagram Connector Function Vehicle Power Connect to vehicle power (+12 VDC) Remote IR Input Connect to RF-to-IR converter or the vehicle’s existing IR repeater system VHF Antenna In Not applicable for satellite TV; can be used for over-the-air channels if you have a TV tuner and VHF antenna in your vehicle To KVH Antenna Connect to TracVision antenna...

  • Page 108: Warranty

    A Return Material Authorization is required prior to returning the from the date of the original retail purchase of this product by the original product to KVH Industries. Please call our Technical Support Department at purchaser. +1 401 847-3327 or send an e-mail to techs@kvh.com to obtain the RMA Some states/countries do not allow the exclusion or limitation of implied number.
  • Page 109 Index Index antenna unit (continued) removing, 9.5-9.7 Caller ID tab, 4.6 repairing, 10.9 Category Filter, 6.7-6.8 arrows, in program guide, 5.5 caution, 3.3, 9.6, 9.7 A/V jacks, A.9 aspect ratio, 8.6 centering the menu, 8.6 access card, 8.13 audio adjustments, 8.3-8.5 CH button, 3.6 access card number, 8.9 AUDIO button, 3.7...
  • Page 110 TracVision A5 User’s Guide controlling other components, 3.10 coverage area, 1.6, 10.5, A.3 elevation angle, 1.7, A.5 highlight, 1.3 cross talk, 3.11 ellipsis, in guide field, 5.5 HUGHES button, 3.8 equator, 1.6 erasing mail, 8.10 ice on antenna, 10.5 daylight saving, 8.12 default settings, 8.12...
  • Page 111 Index ordering pay per view, 8.9 keyboard, 6.11 mail, 8.10 overriding lock, 7.4 main menu, 4.5 MENU button, 3.4 language, menu, 8.11 painting, 9.3 menu color scheme, 8.6 languages, alternate, 8.3-8.4 passcode, 7.4 menu elements, 4.5 lights, antenna label, 9.4 pay per view, 8.9 menu functions, table, 4.7-4.9 limit exceeded message, 7.4...
  • Page 112 TracVision A5 User’s Guide program guide receiver (continued) resetting the system, 10.4 colors, meaning, 5.10 ordering additional, 3.11 RF-to-IR converter description, 4.4 power switch, 2.3 connection to receiver, A.9 download, 2.4 repairing, 10.9 description, 1.5 filtering, 6.7-6.8 software upgrade, 8.13 distance from receiver, 10.8...
  • Page 113 Index setting guide preferences, 5.9-5.11 TORX screw, 9.6, 9.7 video adjustments, 8.5-8.6 setting system preferences, 8.11-8.12 translucency, menu, 8.6 VIDEO button, 3.7 setup, advanced, 8.12-8.13 troubleshooting, 10.1 viewing a program description, 2.5 snow on antenna, 10.5 troubleshooting matrix, 10.3 viewing future programs, 6.9 software upgrade, 8.13 TruSurround, 8.5 viewing mail, 8.10...
  • Page 114 KVH Industries, Inc. 50 Enterprise Center • Middletown, RI 02842 U.S.A .• Phone: (401) 847-3327 • Fax: (401) 849-0045 • E-mail: info@kvh.com © Copyright 2003, KVH Industries, Inc. ® and TracVision ® are trademarks of KVH Industries, Inc.

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