Datamax E-Class Mark III Operator's Manual page 40

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The Platen Roller can be easily removed for cleaning, replacement, or clearing media jams.
1) Turn OFF the printer and remove the media if installed.
2) Lift up on the two Platen Roller Tabs.
3) Remove the Platen Roller Assembly from the printer.
Installation:
1) Position the Platen Roller Assembly into the printer.
2) Rotate the two Platen Roller Tabs downward until they snap into place.
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Chapter 4 – Maintenance Adjustments
Platen Roller Tabs
Platen Roller Assembly

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