Telstra Business Smart Modem, Netgear V7610 / LM1200 Manual

Do you have any of the following?

If not, please continue.

IF YES, STOP!
Contact your equipment provider(s) to check that services you rely on, like medical, fire and other equipment will work on the nbn network.

Unplug all devices from your phone sockets

Make sure you've disconnected all devices such as telephones, modems, ADSL filters, EFTPOS and FAX machines from your telephone wall sockets. After you've switched to the nbn, these sockets will no longer work.

Parts you will need

Telstra Business Modem

nbn ™ Connection Box

Setup steps

Follow steps 1 - 7 to get connected. On first use, your Telstra Business Smart Modem may take up to 15 minutes to connect.

	Got an older-style telephone wall socket? You'll need to purchase an adaptor. These can be found at most hardware or electronics stores.
	The Netgear LTE Modem LM1200 ensures your internet keeps working even in the event of a fault in your nbn connection.

Wi-Fi setup

Change your Wi-Fi network and password.

Troubleshooting

Oh no! Something went wrong?
Here's a few tips to help you, but first, have you tried the following?

1. Switch it off and back on and then wait a few minutes.
2. Make sure your modem is elevated and not placed near items that can interfere with your Wi-Fi, such as fridges, thick walls, fish tanks and microwaves.
3. Make sure your Netgear LTE Modem LM1200 is connected to red LAN port and also to power via power adapter or USB port on Telstra Business Smart Modem. This ensures your internet can keep working even in the event of a fault with your nbn connection.

A great guide to internet speeds can be found at: telstra.com.au/small-business/internet/nbn/nbn-speeds-explained

Still having issues?
Try our online troubleshooting tool, which can be found at fix.telstra.com
For further information on troubleshooting, please visit telstra.com.au/small-business/online-support/category/broadband/nbn/nbn-troubleshooter
For Telstra Business Smart Modem™ FAQ, please go to https://www.telstra.com.au/small-business/online-support/internet
If you are still stuck, click on "Chat Now" on the right hand side of the webpage.
If you require more assistance, please call 132 999 (English).

What do the lights mean on the Telstra Business Smart Modem?

Front Light Indicators

	You're connected to the nbn network
	You're connected to your mobile backup connection
	You're ready to make and receive calls on the nbn network

What do the lights mean on the Netgear LTE Modem LM1200 ?

LED	Description
Power	The modem is starting up. The modem is powered on. Device error.
Ethernet LAN	A device is connecting to this port. A device is connected to this port.
Ethernet WAN	A device is connected to this port. Full data connectivity.
Signal Strength	The LTE connection is good. Blinking indicates data traffic. The LTE connection is weak. Blinking indicates data traffic. The modem can't connect to the LTE network.

When you're in mobile backup mode, you may receive notifications from us via SMS or email.

FAQs

Will I be able to use my devices during set up?
During set up of your new nbn connection you will temporarily lose access to your existing services, including your internet, telephone device(s), medical, fire and security alarms, as well as other equipment like EFTPOS machines. This means it's important you have an alternative form of communication handy during set up, such as a charged mobile phone.

I rely on a safety-critical device. Do I need to do anything before I install the nbn?
If you use a medical alarm, fire alarm or lift emergency phone, contact your device provider to check that it will work on your new nbn service, or whether you'll need to find an alternative solution, such as a wireless/mobile alarm solution. You should register these devices with nbn by calling 1800 227 300 or visiting nbn.com.au/compatibility

Will my monitored security alarm work on my new nbn connection?
It's possible your monitored security alarm will work with your nbn service; however, you should check with your alarm provider before switching. You should also test your alarm on the day your new plan is activated.
For more information, visit nbnco.com.au/learn/device-compatibility/security-alarms

Will my devices work during a power blackout?

Devices connected to your nbn service will not work during a power blackout, so you should consider having an alternative form of communication handy, such as a charged mobile phone. If you have a safety-critical device like a medical alarm, fire alarm or lift emergency phone, speak to your device provider about alternative solutions before you install the nbn so you can keep your service active during a power blackout.

Change your Wi-Fi network and password.
The Wi-Fi details we install at the factory are designed to be unique and above all secure, but we understand that you may want to change them to something else.
If you previously had an internet service with us or another provider, did you know you can re-use those old Wi-Fi network details (network name and password) on your new modem? This means all your devices will just automatically connect and you won't have to reconnect everything.
To change your Wi-Fi details, ensure you are first connected to your network and simply open a browser window and type in http://mymodem or http://192.168.15.1
The user name is admin and the password is telstra (don't worry, you can change these too if you like!).
Once you are logged in, click on the tab marked 'Wi-Fi' just don't forget to click 'Save' once you have made your changes.

Need Support?
Visit telstra.com.au/small-business/online-support/category/broadband/nbn for extra information.