Troubleshooting; Mc67 - Motorola MC67 Integrator Manual

6 - 6 MC67 Integrator Guide

Troubleshooting

MC67

Troubleshooting the MC67
Table 6-1
Problem
When pressing the
power button the MC67
does not turn on.
When pressing the
power button the MC67
does not turn on but two
LEDs blink.
Rechargeable battery
did not charge.
Cannot see characters
on display.
During data
communication, no data
transmitted, or
transmitted data was
incomplete.
No sound.
MC67 shuts off.
Tapping the window
buttons or icons does not
activate the
corresponding feature.
Cause
Battery not charged. Charge or replace the battery in the MC67.
Battery not installed Install the battery properly. See
properly.
System crash. Perform a reset. See
Battery charge is at a Charge or replace the battery in the MC67.
level where data is
maintained but battery
should be re-charged.
Battery failed. Replace battery. If the MC67 still does not operate, perform a
reset. See
MC67 removed from Insert MC67 in cradle. The 3600 mAh battery fully charges in less
cradle while battery was than six hours.
charging.
Extreme battery Battery does not charge if ambient temperature is below 0 °C
temperature. (32 °F) or above 40 °C (104 °F).
MC67 not powered on. Press the Power button.
MC67 removed from Replace the MC67 in the cradle, or reattach the communication
cradle or disconnected cable and re-transmit.
from host computer
during communication.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup. Refer to the MC67 Integrator Guide for details.
software was incorrectly
installed or configured.
Volume setting is low or Adjust the volume.
turned off.
MC67 is inactive. The MC67 turns off after a period of inactivity. If the MC67 is
running on battery power, set this period from 1 to 5 minutes, in
one-minute intervals.
Battery is depleted. Replace the battery.
Battery is not inserted Insert the battery properly. See
properly.
Screen is not calibrated Re-calibrate the screen. Press Blue key - Backspace key.
correctly.
The device is not Reset the device. See
responding.
Solution
Installing the Battery on page
Resetting the MC67 on page
Resetting the MC67 on page
Installing the Battery on page
Resetting the MC67 on page
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1-7.
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