General Procedure For Setting Up Remote Support On The Storeonce Gui - HP StoreOnce 2700 Installation And Configuration Manual

server that will be used to enable internet access between the StoreOnce Backup system and
the HP Remote Support server.
4. Determine what customer technical contact details should be used by HP Support.
5. Gather together the warranty serial numbers and product numbers (found on the server and
storage enclosures) and entitlement details for the server node and storage components in the
system to be configured.
SAID or CarePackID extended warranties may be purchased for the HP StoreOnce Backup
system or hardware components.
NOTE:
numbers on individual components within the product. HP Remote Support requires the warranty
serial numbers, see the next section for a more detailed description.

General procedure for setting up Remote Support on the StoreOnce GUI

Remote Support is a standard feature that is enabled and available to all users. Refer to the HP
StoreOnce Backup system user guide for more information, including example screenshots.
If you do not configure Remote Support, you will be prompted to do so every time you log onto
the HP StoreOnce GUI. To prevent this, you should go to the Remote Support pages on the
StoreOnce GUI and either configure it, or select No Support, as appropriate.
NOTE: The examples in this section are generic; they are not intended to be product specific,
merely to illustrate the overall procedure.
For specific information about using the GUI pages to configure Remote Support, see the individual
sections in the HP StoreOnce Backup system user guide.
1. Go to the Remote Support pages of the StoreOnce GUI.
2. Click Modify. Select Passive: Automatically send log files to HP and provide the details for the
proxy server that enables internet access for Remote Support. If required for the network
environment, check the Enable Authentication box and provide authentication name and
password details. Click OK.
NOTE:
provided by the StoreOnce Backup system and should not be edited.
3. Select Customer Information. Click Modify and enter technical contact details for the customer
site. HP Support will use this information to provide feedback and instructions on resolving
any issues. Information is required for all fields marked with an asterisk.
4. Select Server.
NOTE:
cannot be edited. If you do need to enter the value, continue as follows, and remember that
it is the warranty serial number that is required.
68 Completing the installation
It is important to distinguish between the warranty serial numbers and the serial
Details for the Enterprise Server (the server that will receive the event messages) are
For some models, the Customer Entered Serial Number is updated automatically and