If You Are Having Difficulty With Your Machine - Brother MFC-9970CDW Basic User's Manual

If you are having difficulty with your machine

If you think there is a problem with your machine, check the chart below and follow the
troubleshooting tips.
Most problems can be easily resolved by yourself. If you need additional help, the Brother
Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com/.
If you think there is a problem with the way your faxes look, make a copy first. If the copy looks
good, the problem may not be your machine. Check the chart below and follow the troubleshooting
tips.
Printing or printing received faxes
Difficulties
Condensed print

 Horizontal streaks
 Top and bottom sentences are
cut off
 Missing lines
Poor print quality
Vertical black lines when receiving
Received faxes appear as split or
blank pages.
Telephone line or connections
Difficulties
Dialling does not work.
The machine does not answer
when called.
136
Suggestions
Usually this is caused by a poor telephone connection. If your copy looks good,
you probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
See Improving the print quality on page 146.
The corona wires for printing may be dirty. Clean the corona wires on the drum
unit. (See Cleaning the corona wires on page 101.)
The sender's scanner may be dirty. Ask the sender to make a copy to see if the
problem is with the sending machine. Try receiving from another fax machine.
If the problem continues, call your dealer for service.
If the received faxes are divided and printed on two pages or if you get an extra
blank page, your paper size setting may not be correct for the paper you are using.
(See Paper Size and Type on page 18.)
Turn on Auto Reduction. (See Printing a reduced incoming fax in Chapter 4 of the
Advanced User's Guide.)
Suggestions
Check for a dial tone.
(Not available in New Zealand) Change Tone/Pulse setting. (See the Quick
Setup Guide.)
Check all line cord connections.
Check that the machine is plugged in and switched on.
If an external phone is connected to the machine, send a manual fax by pressing
Hook or by lifting the handset of the external telephone and dialling the number.
Wait to hear the fax receiving tones before pressing Mono Start or Colour Start.
Make sure the machine is in the correct receive mode for your setup. (See
Receive Mode settings on page 34.) Check for a dial tone. If possible, call your
machine to hear it answer. If there is still no answer, check the telephone line cord
connection. If you do not hear ringing when you call your machine, ask your
telephone company to check the line.
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