Troubleshooting - Extron electronics eLink 100 User Manual

Troubleshooting

The following table gives recommended actions to solve problems that may occur during
setup or operation. If the problem persists after performing the recommended action,
contact Extron S3 Support.
Problem
Registration failure
No signal on display
No video over the
wireless link
Abnormal color or
noise on the display
No audio
Actions
Ensure that both the transmitter and receiver are powered on.
Ensure that the paired units are the only Extron devices currently
powered on.
Ensure that the transmitter and receiver are no closer than
6.5 feet (2 meters) from each other.
Keep the number of walls and obstructions between the
transmitter and receiver to a minimum.
Reduce distance between the transmitter and receiver.
Ensure that the receiver is powered on.
Ensure that the display is powered on.
Ensure that the receiver is properly connected to the display.
Ensure that the display is set to display video from the correct
source (HDMI1, HDMI2, and so on).
Disconnect, then reconnect the HDMI cable between the
receiver and the display.
Replace the HDMI cable.
Ensure that the video resolution is supported by the display.
Power cycle the receiver and transmitter units. You may also
reset the transmitter using the Reset button (see
Ensure that the transmitter is properly connected to the source.
Ensure that the Link LED is lit.
Ensure that the source device is powered on.
Disconnect, then reconnect the HDMI cable between the
transmitter and the source.
Disconnect, then reconnect the HDMI cable between the
receiver and the display.
Disconnect, then reconnect the HDMI cable between the
transmitter and the source.
Place the transmitter and receiver closer together, but no closer
than 6.5 feet (2 meters).
Keep the number of solid walls between the transmitter and
receiver to a minimum.
Cycle power to the system.
Power cycle the receiver and transmitter units. You can also
reset the transmitter using the Reset button (see
page 8)
Check the mute and volume settings on the display.
Check if the audio format setting on the source is incompatible
with the eLink system.
eLink 100 HDMI Transmitter and Receiver • Reference Information
on page 8)
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