FLIR DNR516 Instruction Manual
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FLIR DNR516 Instruction Manual

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  • Page 1 Instruction Manual DNR500 SERIES...
  • Page 3 Instruction Manual DNR500 SERIES #LX400023; r. 1.0/17332/17359; en-US...
  • Page 4 Thank you for purchasing this product. FLIR is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: DNR516 (16-channel) DNR532 (32-channel) For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.flirsecurity.com/pro...

  • Page 5: Table Of Contents

    Step 7: Verify Camera Image ............11 Step 8: Set the Time ..............11 Default System Password & Port Numbers ........11 6.9.1 FLIR Cloud™ ..............11 6.10 Quick Access to System Information ..........12 6.11 Connecting Cameras to the Local Area Network (LAN) ..... 13 Mouse Control ..................
  • Page 6 Table of contents 13.3 Using Video Clip Backup ............32 13.4 Viewing Backup Files..............33 13.4.1 Viewing Backup Files on PC ..........33 13.4.2 Viewing Backup Files on Mac ........... 36 Managing Passwords and User Accounts..........39 14.1 Changing Passwords..............39 14.2 Adding Users ................
  • Page 7 Step 2 of 3: Obtain the system’s Device ID........81 16.4 Step 3 of 3: Connect to the System Over the Internet ......81 Using FLIR Cloud™ Client for PC or Mac ..........85 17.1 Home Page ................85 17.2 Live View ................
  • Page 8 Table of contents 18.1.1 Prerequisites ............... 111 18.1.2 Connecting to your System on iPhone....... 111 18.1.3 Live View Interface ............112 18.1.4 Controlling PTZ Cameras..........113 18.1.5 Viewing Snapshots and Videos with Local Files ....114 18.1.6 Using Playback Mode on iPhone ........115 18.1.7 Enabling Push Notifications ..........
  • Page 9 Table of contents 21.1.3 Step 3 of 3: Connect to the System’s Local IP Address ..............160 21.2 DDNS Setup—Access your System Remotely over the Internet................. 162 21.2.1 Step 1 of 4: Port Forwarding ........... 162 21.2.2 Step 2 of 4: Create a DDNS Account ........ 163 21.2.3 Step 3 of 4: Enable DDNS on the System ......

  • Page 11: Important Safeguards

    Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing proc- ess of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to en- sure your enjoyment and proper use of the product and accessory equipment.
  • Page 12 Important Safeguards 5. Power Sources - This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supplied to your location, consult your video dealer or local power company. For products intended to operate from battery power, or other sources, refer to the operating instructions.

  • Page 13: Service

    Important Safeguards 17. Camera Installation - Cameras are not intended for submersion in water. Not all cam- eras can be installed outdoors. Check your camera environmental rating to confirm if they can be installed outdoors. When installing cameras outdoors, installation in a sheltered area is required.

  • Page 14: Dnr500 Series Features

    • ONVIF 2.3 conformance ensures compatibility with popular industry IP cameras • Supports up to 5MP camera resolution • FLIR Cloud Quick & Secure Connect via QR code scan • HDMI / VGA / BNC simultaneous video output • FLIR secure DDNS service •...

  • Page 15: Getting Started (Dnr500 Series)

    Getting Started (DNR500 Series) The system comes with the following components: Remote control NVR (Network Video Recorder) AC power cable (may not be exactly as shown) Rack mount brackets and USB mouse Ethernet cable screws Quick start guides & software CD Hard drive size, number of channels, and camera configuration may vary by model.

  • Page 16: Dnr500 Series Series Front Panel

    DNR500 Series Series Front Panel 1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not in- cluded) for data backup or firmware upgrades. 2. Miscellaneous Controls: • FN: Performs special functions in some menus. • MULT: Press to cycle through split-screen views. •...
  • Page 17 DNR500 Series Series Front Panel 4. Arrow Buttons and Dial: • Arrow Buttons: Press to move cursor in menus. In live view, press up to change split screen layout; press left / right to select channels when single-channel mode is selected.

  • Page 18: Dnr500 Series Rear Panel

    DNR500 Series Rear Panel 1. Power input: Connect the included AC power cable. 2. On / Off switch: Turns the NVR on or off. 3. PoE Ports: Connect IP cameras. Integrated PoE (Power Over Ethernet) ports provide power to cameras and video connection to NVR. 4.

  • Page 19: Basic Setup (Dnr500 Series)

    Basic Setup (DNR500 Series) 6.1 Step 1: Connect the IP Cameras Option 1: Direct Connection to NVR • Connect cameras to the PoE Ports on the rear panel of the NVR using Cat5e or higher grade Ethernet cable. The cameras will appear on the NVR without any additional con- figuration when the system starts up.

  • Page 20: Step 4: Connect The Monitor

    Basic Setup (DNR500 Series) 6.4 Step 4: Connect the Monitor • Connect the included HDMI cable from the HDMI port to the TV or monitor (recommended). • Connect a VGA cable (not included) from the VGA port to the monitor. HDMI port.

  • Page 21: Step 7: Verify Camera Image

    • Port 35000 (Client port) 6.9.1 FLIR Cloud™ This system features the exclusive FLIR Cloud™. This is a cloud service that allows you to connect to your system over the Internet via a secure handshake with our servers. This means you can easily connect to your system without requiring any network configuration.

  • Page 22: Quick Access To System Information

    Basic Setup (DNR500 Series) Connectivity using FLIR’s free DDNS service is also available, but requires the ports listed above to be port forwarded on your router. 6.10 Quick Access to System Information To quickly open a window that displays vital system information: •...

  • Page 23: Connecting Cameras To The Local Area Network (Lan)

    Basic Setup (DNR500 Series) 6.11 Connecting Cameras to the Local Area Network (LAN) For flexibility, you may also connect IP cameras to the same Local Area Network (LAN) as the NVR. This is accomplished by connecting the cameras to the same router as the NVR. For these installations, an external PoE switch (sold separately) or power adapter (sold separately) must be used to provide power to each IP camera.
  • Page 24 Basic Setup (DNR500 Series) Step 1 of 2 — Option B: Connecting cameras to your local network using power adapters: 1. Connect each camera to a compatible power adapter (visit www.flirsecurity.com/pro for compatible power adapters for your cameras). 2. Connect the camera to your router using a CAT5e or higher Ethernet cable. Step 2 of 2: Add the cameras to your NVR: 1.
  • Page 25 Basic Setup (DNR500 Series) 5. Click Add. The Status indicator turns green to show the camera is successfully connected. Note If the Status indicator is red, click and update the info for your IP camera. Click OK to save changes. 6.

  • Page 26: Mouse Control

    Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-button: • In live view, click to open the Navigation Bar. Right-click to close the navigation bar. •...

  • Page 27: Remote Control

    Remote Control 1. Power: Press and hold to power off the system. Press to power on. 2. Playback controls: • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. • Reverse: Press to reverse playback/pause playback. •...

  • Page 28: Setting The Remote Control Address

    Remote Control 8.1 Setting the Remote Control Address If you have more than one system, you can set up your remote control to pair with a specif- ic system. To set the remote control address: 1. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000).

  • Page 29: Using The System

    Using the System Use the system’s graphical on-screen display to navigate menus and configure options and settings. Note Up to four channels at a time may be viewed using the system’s high definition Main Stream. If more than four channels need to be viewed, additional channels will be displayed using the lower resolution Sub Stream.

  • Page 30: Using The Quick Menu

    Using the System 9.2 Using the Quick Menu The Quick menu gives you access to the system’s key functions. To access the Quick Menu, right-click the screen during live view. The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. •...
  • Page 31 Using the System 2. Configure the following settings as needed: Note The settings listed below are only shown if they are supported on the selected camera. Some cam- era models do not support all settings. • Mirror: Select Enable to flip the image horizontally. •...

  • Page 32: Using The Navigation Bar

    Using the System 9.4 Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus. To open the Navigation bar: • Left click on the screen to open the Navigation Bar. The Navigation Bar has the follow- ing options: Main Menu.

  • Page 33: Using Digital Zoom In Live Display

    Using the System To use Quick Playback: 1. Move your mouse to the top of the channel display and click Note By default, the system will begin playback from 5 minutes ago. You can increase this to up to 60 mi- nutes using the Instant Playback setting in Main Menu>Setting>General.

  • Page 34: Adjusting Camera Zoom & Focus

    Using the System Backspace. Enter capital letters. Confirm entry. 9.7 Adjusting Camera Zoom & Focus Auto-focus cameras (not included) have a motorized lens. The motorized lens allows you to control the zoom and focus settings using the menus on your system. To adjust the camera’s zoom focus: 1.

  • Page 35: Setting The Time

    Setting The Time CAUTION It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. 2.

  • Page 36: Recording

    Recording By default, the system is set to immediately record video from connected cameras contin- uously, 24 hours a day. You can customize the recording settings according to your needs. 11.1 Video Recording Types The system supports the following recording types. •...

  • Page 37: Configuring Hard Drive Overwrite

    Recording 2. Under Main Stream, select how the system will record the Main Stream for each channel. • Schedule: Main Stream Recording will follow the recording schedule. • Manual: The system will record the Main Stream continuously as long as this option is checked.

  • Page 38: Search (Playback)

    Search (Playback) Search mode is used to navigate and playback recorded video files on the system. 12.1 Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. 2. Log in using the system user name (default: admin) and password (default: 000000). 3.

  • Page 39: Playback Controls

    Search (Playback) 12.2 Playback Controls Select playback device. Calendar: Select the day to playback. Channel select: Select channels to playback. Video clip backup: Select video clip start and end times. Backup video clip: Click to save selected clip. Playback Bar: Click inside the bar to select a playback time. Zoom Playback Bar: Select scope of time bar.
  • Page 40 Search (Playback) 4. Click From ReadWrite Hdd and select From IO Device. Click Browse to open the USB drive and manually select the video file. 5. Double click the video file you would like to open. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 41: Backup

    Backup Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). Note USB external hard drives must be formatted in the FAT32 file format to be used with the system. 13.1 Formatting the USB Thumb Drive It is recommended to format your USB thumb drive (not included) before using it with the system.

  • Page 42: Backing Up Video

    • File Format: Select DAV to save files to save files to .dav format. You can playback . dav files using the FLIR video player software from www.flirsecurity.com/pro. Or, se- lect ASF for .asf format. You can playback .asf files in VLC Media Player (free down- load from www.videolan.org) on PC or Mac.

  • Page 43: Viewing Backup Files

    Backup 2. Start playing back video using the steps in 12.1 Playing Back Video from the Hard Drive, page 28. 3. Click to mark the beginning of the video clip. Click again to mark the end of the video clip. 4.
  • Page 44 Backup 2. Double click one of the files on the left to begin playback. Click to open a back up video file in another location. 3. Use the Player controls to control playback or select other files for playback. Video Player Controls 1.
  • Page 45 Backup 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Start/stop a manual recording from the video file. •...

  • Page 46: Viewing Backup Files On Mac

    Backup 10. Config: Click to open the configuration menu for the player. From here you can control the default file formats and save locations for snapshots and video files saved from the player. 13.4.2 Viewing Backup Files on Mac A Video Player for Mac is available from www.flirsecurity.com/pro.
  • Page 47 Backup 4. Double click one of the files on the left to begin playback. Click to open a back up video file in another location. 5. Use the Player controls to control playback or select other files for playback. Video Player Controls 1.
  • Page 48 Backup 2. Display Area: Select the split-screen mode. Double-click a video file to expand. Click the controls inside the display area to do the following: • : View information about the video file. • : Take a snapshot from the video file. •...

  • Page 49: Managing Passwords And User Accounts

    Managing Passwords and User Accounts By default, the system user name is admin and the password is 000000. Passwords are enabled by default and are required to access the Main Menu or connect to the system us- ing a computer or mobile device. You will be prompted to create a custom password after you connect for the first time.

  • Page 50: Modifying Users

    Managing Passwords and User Accounts To add a user account: 1. From Live View, right-click and then select Main Menu. 2. If prompted, enter the system user name (default: admin) and password (default: 000000). 3. Click and select Setting. Select Account. 4.

  • Page 51: Account Groups

    Managing Passwords and User Accounts 14.5 Account Groups Account groups can be used to easily manage permissions for multiple user accounts. User accounts can be given all the permissions of a group, but cannot be given permis- sions that the group does not have. The system includes the following groups by default: •...

  • Page 52: Modifying Groups

    Managing Passwords and User Accounts 14.7 Modifying Groups 1. In the Group tab, click next to the group you would like to modify. 2. Update the group’s details as needed, and then click OK to save changes. 14.8 Deleting Groups 1.

  • Page 53: Using The Main Menu

    Using the Main Menu To open the Main Menu: • Using the mouse: Right-click and click Main Menu. Note The system password is required to access the Main Menu. By default the user name is admin and the password is 000000. 1.

  • Page 54: Viewing Camera Status

    You can update the firmware for select FLIR IP camera models through the NVR. Firmware upgrades provide enhanced functionality for the cameras. Note Firmware upgrade via NVR is supported only on select FLIR IP cameras. A list of cameras compatible with firmware upgrade via NVR is available at www.flirsecurity.com/pro.

  • Page 55: Recording

    Using the Main Menu 2. Extract the firmware file and copy it to a USB thumb drive (not included). 3. Insert the USB thumb drive (not included) into a USB port on the system. 4. Right-click and select Main Menu. Click and select Remote Device>Upgrade.

  • Page 56: Configuring Audio Recording

    Using the Main Menu 3. Configure the following settings. Settings for the Main Stream are in the left column. Settings for the Sub Stream are in the right column. • Resolution: Select the resolution that you want to use to record the selected chan- nel.

  • Page 57: Configuring Snapshot Recording Settings

    Using the Main Menu To configure audio recording: 1. From the Main Menu, click and select Recording>Recording. 2. Select the audio-enabled camera under Channel. 3. Check the left Audio/Video checkbox to enable audio recording. Check the middle checkbox to enable audio streaming to remote devices (such as a smartphone). Check the right checkbox to enable video streaming to remote devices.

  • Page 58: Creating Custom Channel Names

    Using the Main Menu 3. Configure the following settings for snapshots saved automatically from motion detec- tion or the snapshot schedule: • Channel: Select the channel you would like to configure. • Mode: Select Timing for the system to take snapshots according to the snapshot schedule (see 15.3.17 Configuring the Snapshot Schedule, page 66) Select Trig- ger for the system to take snapshots only when triggered by motion detection (snapshot must be enabled in the Motion Detect menu;...

  • Page 59: Info

    Using the Main Menu 15.2 Info Info contains menus that show you system information. 15.2.1 HDD Info The HDD Info sub-menu shows information related to the hard drives installed in the sys- tem, including capacity, status, and type. To access the HDD Info menu: •...

  • Page 60: Version

    Using the Main Menu The Record Info menu shows the start and end times of recordings saved on the hard drive. To access the Record Info menu: • From the Main Menu, click and then select Info>Record Info. 15.2.3 Version The Version sub-menu allows you to view information about the current firmware installed on the system.

  • Page 61: Online Users

    Using the Main Menu • Camera Masking: Camera masking alarm has been triggered (e.g. someone has cov- ered the camera lens). • Motion Detect: Shows channels with active motion alarms. • IPC Ext Alarm: Alarm/sensor device (not included) connected to camera has been triggered.

  • Page 62: Test

    Using the Main Menu 15.2.7 Test The Test menu allows you to test if your system can connect to other devices over the LAN or Internet. You can enter the IP address of a device and click Test to determine if your system can connect to it.
  • Page 63 Using the Main Menu To search for system logs: 1. From the Main Menu, click and then select Log. 2. Under Type, select the log type to search for. 3. Under Start Time and End Time, select the start and end time for your search. 4.

  • Page 64: Setting

    Using the Main Menu 15.3 Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. 15.3.1 Network The Network menu allows you to configure network parameters for your system. Note The WiFi menu is not supported.

  • Page 65: Configuring System Ports (Connection)

    1. From the Main Menu, click and then select Network>Connection. 2. Configure the ports as needed and click OK to save changes. Note Up to 3 devices may connect to the system at the same time when using FLIR Cloud™. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 66: Configuring Ddns Settings

    FLIR DDNS is available as an optional connectivity option. Please see 21 DDNS Setup (Advanced), page 159 for details. The primary connectivity option uses FLIR Cloud™ to connect to your system over the In- ternet without requiring port forwarding or DDNS registration. For details, see 16 Connect- ing to Your System Over the Internet on PC or Mac, page 80.

  • Page 67: Configuring Switch Settings (Advanced)

    Using the Main Menu To configure Email Alerts: 1. From the Main Menu, click and then select Network>Email. 2. Check Enable to enable email notifications. 3. Configure the following: • SMTP Server: Enter the SMTP server address. • Port: Enter the port used by the SMTP server. •...

  • Page 68: Event

    Using the Main Menu 2. Click >Network>Switch Settings. 3. Configure the IP Address, Subnet Mask, and Gateway for the internal PoE switch. 4. Click OK. Click Save to save changes. The system will restart. 15.3.7 Event The Event menu allows you to configure settings for motion detection, video loss, and sys- tem warnings.
  • Page 69 Using the Main Menu 4. Click Setup next to Region to configure which areas of the image will be enabled for motion detection. A grid will appear over the camera’s live view. Motion Grid • Areas enabled for motion detection are shown in color and areas that are disabled are transparent. •...

  • Page 70: Configuring Video Loss Settings

    On-screen pop-up shows the channels an event occurred on and the type of event. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 56).

  • Page 71: Configuring Alarm Input Devices

    • Show Message: Check to show a popup message on the monitor if one of your cameras loses video. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 56).

  • Page 72: Controlling Alarm Output Devices

    • Show Message: Check to enable an on-screen pop-up when the selected device is triggered. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 56).

  • Page 73: Configuring Hard Drive Warnings

    Using the Main Menu To access the Alarm Output menu: 1. From the Main Menu, click and then click Event>Alarm Output. To control alarm output devices: • To enable alarm output devices, select Schedule or Manual for each device you would like to enable.

  • Page 74: Configuring Network Warnings

    • Show Message: Show a popup message on the monitor. • Alarm Upload: Check to enable the system to upload alerts to FLIR Cloud™ Client. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see 15.3.5 Configuring Email Alerts, page 56).

  • Page 75: Configuring The Video Recording Schedule

    Using the Main Menu 15.3.15 Configuring the Video Recording Schedule You can set a custom recording schedule according to your needs. For example, you can set the system to record continuously during business hours and record on motion detec- tion only outside of business hours. A custom recording schedule helps reduce the amount of hard drive space required, in- creasing the time your system can retain recordings.

  • Page 76: Configuring The Snapshot Schedule

    Using the Main Menu To configure pre-recording: 1. From the Main Menu, click and then click Storage>Schedule>Record. 2. Under Channel, select the camera you would like to configure or select All. 3. Under PreRecord, select the duration for pre-recording. 4. Click OK to save settings. 15.3.17 Configuring the Snapshot Schedule You can set a schedule for recording snapshots from the cameras.

  • Page 77: Configuring Holidays

    Using the Main Menu 3. Configure the schedule as needed: • Check Continuous or MD (motion detection) to select the recording type you would like to configure. • Click and drag on each day to customize the recording schedule. The schedule is set up as a grid, which each block representing one hour.

  • Page 78: Formatting The Hard Drive

    Using the Main Menu 3. Configure the following: • Holiday Name: Enter a name for this holiday. • Repeat Mode: Select Once Only for the holiday to occur only this year or All-Year for the holiday to be repeated each year. •...

  • Page 79: Configuring Hard Drive Type

    Using the Main Menu 3. Click OK to save changes. The system will restart to complete the formatting process. 15.3.20 Configuring Hard Drive Type The system supports the following hard drive types: • Read-write HDD: Normal recording hard drive. • Read-only HDD: The system can playback data from this hard drive, but it will not re- cord to it.

  • Page 80: Setting Up Hard Drive Mirroring (Advanced)

    Using the Main Menu 3. Once the system is powered up, open the Main Menu and click and then click Storage>HDD Manager. The eSATA hard drives will be shown below the hard drives that are installed inside the system (SATA). 4.
  • Page 81 Using the Main Menu How hard drive mirroring works: Security system. Primary hard drive. Mirror hard drive. Note • The mirror hard drive must be as large or larger than primary hard drive to backup all recordings. • HDD mirroring begins from when mirror hard drive is installed and configured. •...

  • Page 82: Configuring Hard Drive Groups (Advanced)

    Using the Main Menu 5. Under Channel, select the channel you would like to enable for mirror recording, then check Mirroring. Repeat the process for any additional channels. 6. Click OK to save changes. 15.3.23 Configuring Hard Drive Groups (Advanced) Hard drive groups allow you to balance recordings across multiple hard drives.

  • Page 83: Configuring General System Settings

    Using the Main Menu 5. From the Main Menu, click and then click Storage>HDD Advance>Main Stream. For each channel, select the hard drive group you would like to record the main stream (high quality) video and then click Apply. 6. Click the Sub Stream tab. For each channel, select the hard drive group you would like to record the sub stream (reduced quality) video and then click Apply.

  • Page 84: Setting The Monitor Resolution (Display)

    Using the Main Menu To configure general settings: 1. From the Main Menu, click and then click Setting>General>General. 2. Configure the following: • Device Type: Shows the model number of your system. • Device No.: Select the remote control address of the system. See 8.1 Setting the Remote Control Address, page 18.

  • Page 85: Saving Your System Configuration To A Usb Thumb Drive

    Using the Main Menu To set the monitor resolution: 1. From the Main Menu, click and then click Setting>Display>Display. 2. Under Resolution, select the correct resolution for your monitor: 1920x1080, 1280x1024, 1280x720, or 1024x768. 3. Click OK to save changes. Click OK again to restart the system using the new resolution.

  • Page 86: Setting The System To Factory Defaults

    Using the Main Menu Note This function only saves settings created in system menus. It does not save or backup any video. To save your system configuration to a USB thumb drive: 1. Insert a USB thumb drive (not included) into one of the USB ports. 2.

  • Page 87: Upgrading Firmware From Usb

    Using the Main Menu To reset the system to factory default settings: 1. From the Main Menu, click and then click Setting>Default. 2. Check the menus you would like to reset to default settings. 3. Click OK. 15.3.28 Upgrading Firmware from USB Firmware upgrades provide enhanced functionality.
  • Page 88 Using the Main Menu 6. Select the firmware file on the USB drive and click Start. WARNING DO NOT POWER OFF THE SYSTEM OR DISCONNECT THE POWER CABLE DURING FIRM- WARE INSTALLATION #LX400023; r. 1.0/17332/17359; en-US...

  • Page 89: Shutdown

    Using the Main Menu 15.4 Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. 2. Enter the system User Name (default: admin) and Password (default: 000000) and click OK.

  • Page 90: Connecting To Your System Over The Internet On Pc Or Mac

    Connecting to Your System Over the Internet on PC or Mac This system features connectivity using the exclusive FLIR Cloud™. This cloud-enabled service allows for Internet connectivity without requiring any network configuration. Up to 3 devices may connect to the system at the same time.

  • Page 91: Step 2 Of 3: Obtain The System's Device Id

    3. Reconnect the power adapter to power the system back on. 16.3 Step 2 of 3: Obtain the system’s Device ID The Device ID is a unique code that allows your system to handshake with FLIR Cloud™ servers for a secure connection over the Internet.
  • Page 92 Connecting to Your System Over the Internet on PC or Mac 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. #LX400023; r. 1.0/17332/17359; en-US...
  • Page 93 Connecting to Your System Over the Internet on PC or Mac 5. Enter the following: 5.1. Device Name: Choose a name for your system of your choice. 5.2. Device ID: Manually enter the Device ID printed on the label. 5.3. Client Port: Enter the Client Port (default: 35000).
  • Page 94 Connecting to Your System Over the Internet on PC or Mac 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 95: Using Flir Cloud™ Client For Pc Or Mac

    Using FLIR Cloud™ Client for PC or Mac FLIR Cloud™ Client allows you to connect to multiple systems from a PC or Mac. 17.1 Home Page The Home Page allows you to access all the tabs within the software. Each tab allows you to access different features.

  • Page 96: Live View Controls

    Using FLIR Cloud™ Client for PC or Mac 17.2.1 Live View Controls 1. Live display: Double-click to expand the area. Right-click to access additional options. Hold the mouse over the display area to access the camera toolbar. Camera toolbar: 1.1.

  • Page 97: Opening Live View In Multiple Monitors

    Using FLIR Cloud™ Client for PC or Mac Save view: Click to save the current display layout and open cameras as a view. Then enter a name for the view. Start/stop tour: Click to start the tour. During the tour the client will cycle through all saved views every few seconds.

  • Page 98: Controlling Ptz Cameras

    Using FLIR Cloud™ Client for PC or Mac 2. Click and drag the tab outside of the client window to create a new window. You can drag the window to one of the secondary monitors. Result 17.3 Controlling PTZ Cameras If you have PTZ cameras (not included), you can control them using the client.

  • Page 99: Ptz Presets

    Using FLIR Cloud™ Client for PC or Mac PTZ controls: 1. Open menu: Click to open camera OSD menu controls. This feature may not be sup- ported for all camera models. 2. Move camera: Click the arrows to move the camera.

  • Page 100: Ptz Tours

    Using FLIR Cloud™ Client for PC or Mac 3. Select the number of the preset you would like to add. 4. Move the camera to the desired position. 5. Click to save the current position as a preset. To go to a saved preset: 1.

  • Page 101: Ptz Pattern

    Using FLIR Cloud™ Client for PC or Mac 5. Use the chart to select which presets you would like to include in the tour and the order of presets. • Preset: Select the preset number. • Time(s): Enter the time in seconds the camera will remain on the selected preset.

  • Page 102: Ptz Scan

    Using FLIR Cloud™ Client for PC or Mac 17.3.4 PTZ Scan Scan automatically cycles between a left and right point. To set up scan mode: 1. Click to open the Advanced controls. Select Scan. 2. Move the camera to the desired left position and click 3.
  • Page 103 Using FLIR Cloud™ Client for PC or Mac To playback video: 1. Check the channels you would like to play back from in the Device List. 2. Under Type, check the file types you would like to search for. • All: All recordings.

  • Page 104: Playback Controls

    Using FLIR Cloud™ Client for PC or Mac 17.5 Playback Controls 1. Display area: Double-click to expand/return to split-screen mode. Hold the mouse over the display area to open the camera toolbar. • Snapshot: Click to save a snapshot. •...

  • Page 105: Downloading Video To Your Computer Hard Drive

    It is recommended to download video of important events as soon as possible to en- sure they are not overwritten by new recordings. Note PC Users: You may need to run FLIR Cloud™ Client as an administrator to download files to your hard drive. To download video files: 1.

  • Page 106: Alarm

    Using FLIR Cloud™ Client for PC or Mac 17.7 Alarm The Alarm menu allows you to view a list of alarms received by the client software. Note You must set up alarms in the Alarm CFG menu before they will appear in this list. See 17.12 Alarm CFG, page 101 for more details.

  • Page 107: E-Map

    Using FLIR Cloud™ Client for PC or Mac To view client logs: 1. Click Client Log to view logs for the client software. 2. Configure the following: • Start Time/End Time: Select the start and end times to search for logs.
  • Page 108 Using FLIR Cloud™ Client for PC or Mac 2. Click Add Map. 3. Configure the following: • Name: Enter a name for your e-map of your choice. • Picture: Click File and then select a .png, .bmp, or .jpg image on your computer to use as the e-map.

  • Page 109: Devices

    Using FLIR Cloud™ Client for PC or Mac 6. Click and drag cameras from the device list to place them on the map. To open cameras from the e-map: 1. Click View. 2. Double-click cameras on the map to open live video.

  • Page 110: Device Config

    Using FLIR Cloud™ Client for PC or Mac Devices overview: 1. Devices Found: Shows systems that are connected to the same network as the com- puter where the client is installed. Once you connect to the system, it moves to the bot- tom of the screen.

  • Page 111: Alarm Cfg

    Using FLIR Cloud™ Client for PC or Mac Note The settings available depend on the model of system you have. 17.12 Alarm CFG The Alarm CFG menu allows you to configure alarms for the client software. The client software will alert you by popping up live video and playing sound alerts.
  • Page 112 Using FLIR Cloud™ Client for PC or Mac 3. In the Alarm sources menu, you set up the parameters that trigger the alarm. • Under Alarm Type, select the alarm type that will trigger an alarm. For example, you can select Motion Detect for the alarm to be triggered by motion.
  • Page 113 Using FLIR Cloud™ Client for PC or Mac 4. In the Alarm link menu, you set up the responses to alarms. Select the channels that will pop up or alarm out devices (not included; not all systems support alarm out devi- ces) that will be triggered by an alarm.

  • Page 114: Tour & Task

    Using FLIR Cloud™ Client for PC or Mac To manage alarms: 1. Export: Export current list of alarms as an xml file. 2. Import: Import list of alarms. 3. Delete: Delete selected alarm. 4. Add: Add new alarm. 5. Alarms.

  • Page 115: Account

    Using FLIR Cloud™ Client for PC or Mac 3. Under Name, enter a name for your view. 4. Under Stay Time, enter the number of seconds the view will be shown before the cli- ent switches to the next view.
  • Page 116 Using FLIR Cloud™ Client for PC or Mac To create a user account: 1. Click Add. 2. Configure the following settings for the user account: • User Name: Enter a user name for the account. • Role: Select the role for the user account. By default, the user account gains all the permissions of the role selected, but you can deactivate permissions as needed.

  • Page 117: Managing Roles

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the user account you would like to delete. Click OK to confirm. 17.14.2 Managing Roles Roles make it easier to manage user accounts by determining the permissions an individu- al user account can have.

  • Page 118: General

    Using FLIR Cloud™ Client for PC or Mac To delete a user account: 1. Click next to the role you would like to delete. Click OK to confirm. 17.15 General The General menu is where you can configure application settings for the client software.

  • Page 119: Alarm Prompt

    Using FLIR Cloud™ Client for PC or Mac The File menu contains the following options: • Snapshot Path: Click Browse to select the default folder to save snapshots. • Record Path: Click Browse to select the default folder to save video recordings.

  • Page 120: Version

    Using FLIR Cloud™ Client for PC or Mac • Video Loss: Select or preview the sound that will play for video loss alarms. • Disk Full: Select or preview the sound that will play for disk full alarms. • Disk Error: Select or preview the sound that will play for disk errors.

  • Page 121: Connecting To Your System Using Smartphone Or Tablet Apps

    18.1 iPhone FLIR Cloud™ is an iPhone app that allows you to remotely view your system. 18.1.1 Prerequisites • Connect your system to your router using an Ethernet cable (included).

  • Page 122: Live View Interface

    6. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 7. The app opens in Live View and streams video from your cameras. 18.1.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 123: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels. 3.

  • Page 124: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap to open PTZ controls. PTZ Controls 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Iris: Tap to show iris controls. 3. Focus: Tap to show focus controls. 4.

  • Page 125: Using Playback Mode On Iphone

    Connecting to your System Using Smartphone or Tablet Apps Local Files Overview Menu: Return to Menu. Files: Tap to open files. File Type: Tap the options to select video files or snapshots. Options: Tap to delete or export files to your device’s local storage. Note Exported snapshots and video files are saved to the Photos app.

  • Page 126: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Play/pause. 4.3. Time Bar: Tap inside the bar to fast forward or rewind. 4.4.
  • Page 127 Connecting to your System Using Smartphone or Tablet Apps Note Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the Menu, and then tap Push Config. 2. Tap the system you would like to configure. #LX400023;...

  • Page 128: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Tap to save changes. You will now receive a notification when one of the selected cameras detect motion.

  • Page 129: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps 18.1.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To use Favorites: 1.

  • Page 130: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap , and then tap to open the group. 18.1.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business.
  • Page 131 Connecting to your System Using Smartphone or Tablet Apps 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Click . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1.

  • Page 132: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap the camera or cameras to select and then tap Start Live Preview to open the cameras. 18.1.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 133: Adding Devices Using An Ip Or Ddns Address (Advanced)

    18.1.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 134 Connecting to your System Using Smartphone or Tablet Apps 2. Configure the following: 2.1. Tap Register Mode and select IP/Domain. 2.2. Name: Choose a name for your system of your choice. 2.3. Address: Enter the IP address or DDNS address of your system. 2.4.

  • Page 135: Ipad

    Connecting to your System Using Smartphone or Tablet Apps 18.2 iPad FLIR Cloud™ is an iPad app that allows you to remotely view your system. 18.2.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

  • Page 136: Live View Interface

    8. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 9. The app opens in Live View and streams video from all connected cameras. 18.2.3 Live View Interface You can use FLIR Cloud™ in landscape or portrait mode. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 137: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview Display area: Double-tap to open camera in full screen. Favorites: Slide to select favorites. Disconnect all: Disconnect all cameras. Add to favorites: Add the current view to favorites. Shapshot: Tap to take a snapshot from the currently selected channel.

  • Page 138: Using Playback Mode On Ipad

    Connecting to your System Using Smartphone or Tablet Apps 2. Slide the middle controls to the right to access PTZ controls. PTZ Controls 1. Live display: Swipe to move the camera. Pinch to zoom in/out. 2. Direction buttons: Tap to move the camera. 3.
  • Page 139 Connecting to your System Using Smartphone or Tablet Apps Note You must enable Substream Recording to use playback mode on mobile devices. To use Playback Mode: 1. From Live View tap then 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.

  • Page 140: Using Local File To View Manual Recordings

    Connecting to your System Using Smartphone or Tablet Apps Playback Controls Display area: Double-tap to open camera in full screen. Play/pause. Previous file. Disconnect: Disconnect the currently selected camera. Not supported. Snapshot: Tap to take a snapshot from the currently selected camera. Change display view.

  • Page 141: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap a video file to open it. To delete videos: 1. Tap Edit. 2. Select the videos you would like to delete and tap 18.2.7 Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
  • Page 142 Connecting to your System Using Smartphone or Tablet Apps Note Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. From live view, tap then 2. Tap Push Config. 3. Tap the slider for the system you would like to configure. #LX400023;...

  • Page 143: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 4. Tap Motion Detect then check each channel you would like to receive push notifica- tions from. 5. Under Type, select Playback to attach a video file with each push notification. Or, se- lect Picture to attach a still image of the camera that detected motion.

  • Page 144: Using Favorites

    Connecting to your System Using Smartphone or Tablet Apps 18.2.9 Using Favorites Favorites allows you to select a group of cameras as a favorite. You can then quickly bring up the group of cameras in Live View without having to individually select each camera. To create favorites: 1.

  • Page 145: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 18.2.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business. To add an E-Map: 1.
  • Page 146 Connecting to your System Using Smartphone or Tablet Apps 4. To edit the E-map: 4.1. Select Image: Select different image file to use for your E-Map. 4.2. Add Camera: Tap + to select cameras to add to your E-Map. Then drag the camera to place it on the E-Map.

  • Page 147: Using The Device Manager

    18.2.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 148 • For more information on port forwarding and DDNS, visit www.flirsecurity.com/pro. To add a device using an IP or DDNS address: 1. Install FLIR Cloud™ for free from the App Store. 2. Tap on the FLIR Cloud™ icon ( ) to start the app.
  • Page 149 Connecting to your System Using Smartphone or Tablet Apps 6. Configure the following: 6.1. Tap Register Mode and select IP/Domain. Then tap New Device to return to the New Device screen. 6.2. Name: Choose a name for your system of your choice. 6.3.

  • Page 150: Android

    Connecting to your System Using Smartphone or Tablet Apps 18.3 Android FLIR Cloud™ allows you to remotely view your system on Android devices. 18.3.1 Prerequisites • Connect your system to your router using an Ethernet cable (included). • Make sure to upgrade your system to the latest firmware version. You must have the latest firmware and mobile apps to connect to the system over the Internet.

  • Page 151: Live View Interface

    6. Enter a new 6 character password and tap OK. This password will be used to log on to your system from now on. 7. The app opens in Live View and streams video from your cameras. 18.3.3 Live View Interface You can use FLIR Cloud™ in portrait and landscape mode. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 152: Controlling Ptz Cameras

    Connecting to your System Using Smartphone or Tablet Apps Live View Overview 1. Menu: Tap to bring up the Menu. 2. Display Area: Double-tap to open a channel in full screen. Swipe left or right to select a different page of channels. 3.

  • Page 153: Viewing Snapshots And Videos With Local Files

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap to open PTZ controls. PTZ Controls 1. Live Display: Swipe to move the camera. Pinch to zoom in/out. 2. Iris: Tap to show iris controls. 3. Focus: Tap to show focus controls. 4.

  • Page 154: Using Playback Mode On Android

    Connecting to your System Using Smartphone or Tablet Apps Menu: Return to Menu. Files: Tap to open files. File Type: Tap the options to select video files or snapshots. Options: Tap to share, delete, or export files to your device’s local storage. Note Exported video files are saved to MP4 format in the folder /snapshot/mp4/, which you can access by connecting your Android device to a computer using a USB cable.

  • Page 155: Enabling Push Notifications

    Connecting to your System Using Smartphone or Tablet Apps 4. Use the on-screen controls to control playback. Playback Controls 4.1. Display Area: Double-tap to open in full-screen. 4.2. Play/pause. 4.3. Time Bar: Tap inside the bar to fast forward or rewind. 4.4.
  • Page 156 Connecting to your System Using Smartphone or Tablet Apps Note Your cameras must have motion detection activated to receive push notifications. To enable Push Notifications: 1. Tap to access the Menu, and then tap Push Config. 2. Tap the system you would like to configure. #LX400023;...

  • Page 157: Using The Event List

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap Motion Detect and then check each channel you would like to receive push notifi- cations from. 4. Under Push type, select Video to attach a video clip to each push notification. Or, se- lect Image to attach an image to each push notification.
  • Page 158 Connecting to your System Using Smartphone or Tablet Apps 1. Tap to access the Menu, and then tap Favorites. 2. Tap a group to configure an existing group. Note to create a new group and then enter a name for the new group. 3.

  • Page 159: Using The E-Map

    Connecting to your System Using Smartphone or Tablet Apps 2. Tap , and then tap to open the group. 18.3.10 Using the E-Map E-Map allows you to place cameras over a still image. For example, you can use the E- Map to create a virtual map of your cameras over a floor plan of your home or business.
  • Page 160 Connecting to your System Using Smartphone or Tablet Apps 4. Press and select a camera. Drag the camera on the screen to place it on the map. Repeat to add additional cameras. 5. Click . Choose a name for your E-Map and then tap OK. To open cameras from an E-Map: 1.

  • Page 161: Device Manager

    Connecting to your System Using Smartphone or Tablet Apps 3. Tap the camera or cameras to select and then tap Start Live Preview to open the cameras. 18.3.11 Device Manager You can use Device List to add, delete, or edit your systems. To access Device Manager: •...

  • Page 162: Adding Devices Using An Ip Or Ddns Address (Advanced)

    18.3.12 Adding Devices Using an IP or DDNS Address (Advanced) The app can connect directly to a device via the IP address or DDNS address as an op- tional advanced connectivity method or for systems that do not support FLIR Cloud™. Prerequisites: •...
  • Page 163 Connecting to your System Using Smartphone or Tablet Apps 2. Configure the following: 2.1. Tap Register Mode and select IP/Domain. 2.2. Name: Choose a name for your system of your choice. 2.3. Address: Enter the IP address or DDNS address of your device. 2.4.

  • Page 164: Remote Viewing On Internet Explorer

    Internet Explorer to ensure full functionality. 2. In the address bar, enter your system’s IP address or DDNS address followed by the HTTP Port (default: 80). For example, http://192.168.1.1:80 or http://tomsmith.myddns-flir.com:80. Note You MUST include http:// in order to access your system.

  • Page 165: Ie Live Display Overview

    Remote Viewing On Internet Explorer 7. Double click on cameras in the camera list to open them in live view. 19.1.1 IE Live Display Overview Note Some options are not available in WAN mode. 1. Cameras: Double-click cameras to open in live view. 2.

  • Page 166: Using Search Mode In Ie (Playback)

    Remote Viewing On Internet Explorer 3. Live View Controls: • Start Talk: Click to enable 2–way audio. • Instant Record: Not supported. • Local Play: Open recorded or back up video files (.dav) saved on the local computer. 4. Live View Toolbar: 4.1.

  • Page 167: Rtsp Streaming (Advanced)

    The instructions in this section are using VLC Media Player. VLC Media Player is a free software provided www.videolan.org. FLIR cannot provide support for VLC Media Player or any other 3rd party software. Please contact the software vendor for technical support related to 3rd party software applications.
  • Page 168 RTSP Streaming (Advanced) 3. Enter the RTSP address in the following format: • rtsp://<username>:<password>@<IP address>:<port>/cam/realmonitor?channel= <channelNo>&subtype=<typeNo> • <username>: The user name of the NVR (default: admin). • <password>: The password for the NVR (default: 000000). • <IP address>: The IP address of the NVR. Note In order to view the RTSP stream over the Internet, you must port forward the RTSP port (default: 554) on your router to the NVR’s IP address.

  • Page 169: Ddns Setup (Advanced)

    DDNS Setup (Advanced) Free DDNS service is available as an optional connectivity method to connect to your sys- tem over the Internet. Note Except where noted, the instructions in this section are the same on PC or Mac. 21.1 Accessing your System within a Local Network (LAN) You can connect to your system through using the Client Software through the local area network (LAN).

  • Page 170: Step 2 Of 3: Obtain The System's Local Ip Address

    • Mac Users: Download and install the Client Software for Mac from www.flirsecurity.com/pro. Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop or Applications list.
  • Page 171 DDNS Setup (Advanced) 4. The client scans your LAN for connected systems. Check your system (a) and click Add (b). 5. Enter the password for your system (default: 000000) and click OK. 6. If this is the first time you are connecting, you will be prompted to change the system password.

  • Page 172: Ddns Setup-Access Your System Remotely Over The Internet

    DDNS Setup (Advanced) 9. Click and drag Default Group to the display window to open your cameras in live view. Result 21.2 DDNS Setup—Access your System Remotely over the Internet Setting up DDNS connectivity allows you to view your system from any computer or com- patible mobile device with Internet access.

  • Page 173: Step 2 Of 4: Create A Ddns Account

    If the above ports are not forwarded on your router, you will not be able to access your system remotely. 21.2.2 Step 2 of 4: Create a DDNS Account To setup your free FLIR DDNS account: 1. In your browser, go to http://ddns.myddns-flir.com...

  • Page 174: Step 3 Of 4: Enable Ddns On The System

    DDNS Setup (Advanced) 3. Complete the System Information fields: • Product License: Select your product model from the Product License drop down menu (i.e. DNR500 Series). • <Product Code> - <MAC Address>: Enter the MAC address of your system. • To find the MAC address, right-click to open the Quick Menu and click Info. •...

  • Page 175: Step 4 Of 4: Connect To The System's Ddns Address

    • Mac Users: Download and install the Client Software for Mac from www.flirsecurity.com/pro. Double click to extract the software. Drag the software to Applications. 2. Once installation is finished, double-click the FLIR Cloud™ Client icon ( ) from the desktop.
  • Page 176 DDNS Setup (Advanced) 3. Log into the Client Software using the Client Software user name (default: admin) and password (default: admin) and then click Login. 4. Click Add Device. #LX400023; r. 1.0/17332/17359; en-US...
  • Page 177 IP/DDNS Address: Enter the Domain Name/URL Request you received in the email when you registered for DDNS followed by .myddns-flir.com. Note For example, if your Domain Name/URL Request is tomsmith, enter tomsmith.myddns-flir. 5.4. Client Port: Enter the Client Port (default: 35000).
  • Page 178 DDNS Setup (Advanced) 7. Enter a new 6 character password and click OK. This password will be used to con- nect to your system from now on. 8. Click then 9. Click and drag Default Group to the display window to open your cameras in live view. Congratulations! You can now connect over the Internet to view and playback video on your computer.

  • Page 179: Connecting A Ptz Camera (Dnr500 Series)

    Connecting a PTZ Camera (DNR500 Series) You can connect PTZ cameras (not included) to the system. FLIR IP PTZ cameras can ac- cept PTZ commands directly through the Ethernet cable or you can connect PTZ cameras to the RS485 connectors on the back of the system.

  • Page 180: Controlling A Ptz Camera (Local Nvr)

    Connecting a PTZ Camera (DNR500 Series) 2. Connect RS485 cables from the camera to the A (+) and B (-) ports on the NVR. 3. Right-click and click Main Menu. Enter the system user name (default: admin) and password (default: 000000) if prompted. 4.

  • Page 181: Advanced Ptz Controls

    Connecting a PTZ Camera (DNR500 Series) 2. Right-click and click PTZ. Enter the system user name and password if prompted. The PTZ menu opens. 3. Use the on-screen PTZ controls to control the camera. PTZ Controls Direction keys: Click to pan and tilt the camera. Click SIT to stop the current action. Mouse PTZ: Click to activate mouse PTZ mode.

  • Page 182: Presets

    Connecting a PTZ Camera (DNR500 Series) 3. PTZ camera menu: Click to open the camera’s OSD menu. This may not be sup- ported on all camera models. 4. Preset: Click to call the selected preset. 5. Autopan: Click to start autopan. During autopan, the camera will continuously pan 360°.

  • Page 183: Pattern

    Connecting a PTZ Camera (DNR500 Series) 3. Under Patrol No., select the tour you would like to configure. 4. Under Preset, select a preset you would like to add to the tour. 5. Click Add Preset. 6. Repeat steps 4 and 5 to add additional presets to the tour. Note Click Del Tour to clear all presets from a tour.
  • Page 184 Connecting a PTZ Camera (DNR500 Series) 3. Move the camera into the desired left position and click Left. 4. Move the camera into the desired right position and click Right. To run an auto scan: • Click #LX400023; r. 1.0/17332/17359; en-US...

  • Page 185: Connecting An External Monitor (Dnr500 Series)

    Connecting An External Monitor (DNR500 Series) A BNC output is available to connect the NVR to an external monitor or TV. The BNC out- put shows a duplication of the live display. #LX400023; r. 1.0/17332/17359; en-US...

  • Page 186: Dnr500 Series Hard Drive Installation

    DNR500 Series Hard Drive Installation The system comes with a pre-installed 3.5" SATA hard drive. You can install up to four hard drives up to a maximum size of 4TB each. 24.1 Installing a Hard Drive CAUTION Make sure that the system is OFF and the power cable is disconnected before removing/installing the hard drive.

  • Page 187: Removing The Hard Drive

    DNR500 Series Hard Drive Installation 5. Place the hard drive bracket into the system, and replace the hard drive bracket screws (4x). The SATA data and power connectors on the hard drive should face the rear of the system. 6. Connect the SATA data and power cables to the hard drive. 7.

  • Page 188: Formatting Hard Drives

    DNR500 Series Hard Drive Installation 4. Remove the hard drive bracket screws (4x) and lift the hard drive bracket out of the system. 5. Remove the hard drive screws (4x) to detach the hard drive from the hard drive bracket. 6.
  • Page 189 DNR500 Series Hard Drive Installation 1. From the Main Menu, click and then click Storage>HDD Manager. 2. Select the hard dive you would like to format and then click Format. Click OK to confirm. 3. Click OK to save changes. The system will restart to complete the formatting process. #LX400023;...

  • Page 190: Troubleshooting

    Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The follow- ing describes the most common problems and solutions. Please refer to the following be- fore calling FLIR Technical Support: Error Possible Causes Solutions •...
  • Page 191 Troubleshooting Error Possible Causes Solutions • There is no picture on moni- • Monitor/TV not detected by • Power off the monitor/TV and tor/TV after connecting it to system. system. Power on the moni- the system. tor/TV, and then power on the system.

  • Page 192: Dnr500 Series System Specifications

    DNR500 Series System Specifications 26.1 System Operating System Embedded LINUX Pentaplex Simultaneous View, Record, Playback, Backup, and Remote Monitoring Number of Channels 16/32 Channels 26.2 Inputs/Outputs Video IN 16/32 ch: 16 PoE Video Input Video OUT Yes, BNC VGA OUT HDMI Audio IN 1 Line IN (RCA) for two-way audio...

  • Page 193: Playback And Backup

    Client Software (PC/Mac) Email Notification Text with snapshot Instant Smart Phone & Tablet Support iPad®, iPhone®, Android™ DDNS Free FLIR DDNS System Configuration Full setup configuration over network Ports Programmable by user Network Protocol HTTP, IPv4/IPv6, TCP/IP, UPNP, RTSP, UDP,...

  • Page 194: General

    Total 32 ch Per channel As our products are subject to continuous improvement, FLIR Systems, Inc. and its sub- sidiaries reserve the right to modify product design, specifications, and prices without no- tice and without incurring any obligation. E&OE #LX400023; r. 1.0/17332/17359; en-US...

  • Page 195: Notices

    Notices This equipment has been certified and found to comply with the limits regulated by FCC, EMC, and LVD. Therefore, it is designated to provide reasonable protection against inter- ference and will not cause interference with other appliance usage. However, it is imperative that the user follows the guidelines in this manual to avoid im- proper usage which may result in damage to the unit, electrical shock and fire hazard injury.
  • Page 198 © 2014, FLIR Systems, Inc. All rights reserved worldwide. Names and marks appearing herein are either registered trademarks or trademarks of FLIR Systems and/or its subsidiaries. All other trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

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