Frequently Asked Questions - Geo Ensemble User Manual

Frequently Asked Questions

Here are the answers to some popular
questions, but should you require any further
information please do contact us (see page 24
for details).
Q. How does the Ensemble work?
A. Your Ensemble has a Sensor which is fitted
around the cable connecting your meter with
your fuse box or consumer unit. The Sensor
measures the amount of electrical current
passing through the cable and the Transmitter
sends this information wirelessly to your
Display in real time, providing you with an
indication of your energy consumption.
Q. How far does the device transmit?
A. The Ensemble is designed to operate in a
home environment over a range of 30 meters
with two walls in between the Transmitter and
Display unit. The 868MHz range is well suited
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for in-home use. This can cover three floors,
and is also well suited to properties where
meters are outside the main building.
Q. Why will my Display and
Transmitter not communicate?
A. There are three reasons why the units will
have problems communicating:
page 20 Ensemble Electricity Monitor, User Manual
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• Range – Try moving the Display to a closer
location to the Transmitter (see previous
question).
• Metal objects close to the Display or
Transmitter – The devices cannot
communicate through metal. Try moving
the units away from any metal objects.
• Interference – Some household devices
can interfere with the Ensemble devices
(light dimmers, hair dryers, Heating
thermostats, etc). Try and locate the
source of interference and either isolate
it or move the Ensemble away from the
source.
Q. Why is the symbol flashing?
A. The communication symbol will flash if:
• The Display and Transmitter are unable
to communicate (see above).
• The Display is receiving data from two
sources simultaneously. This can be solved by
pairing the Display with the Transmitter again.
This will eliminate the other Transmitter.
Q. Why is the battery symbol flashing?
A. The batteries provided should last for at
least one year. Toward the end of their life the
battery symbol will flash to let you know to