Troubleshooting - ZyXEL Communications Prestige 623R-T Quick Start Manual

PROBLEM
The PWR and/or
SYS LEDs are
off.
The LAN
10/100M LED
won't turn on.
The DSL LED is
off.
Windows does
not auto-detect
the USB
connection to
the Prestige.
USB driver
installation
crashes my
computer.
Prestige 623R-T ADSL Dual-link Router
Make sure the Prestige is connected to the correct power adaptor,
the power adaptor is plugged into an adequate power supply and
the Prestige power switch is turned on.
Turn the Prestige off and on. If the error persists, you may have a
hardware problem. In this case, you should contact your local
vendor.
Check the cable connection to the Prestige LAN 10/100M port.
Make sure your computer network card is working properly.
Check the connection between the Prestige DSL port and the wall
jack.
Make sure the Prestige is turned on and connected to the USB port
on the computer.
Perform a hardware scan by clicking Start, Settings, Control
Panel and double-clicking Add/Remove Hardware. (Steps may
vary depending on the version of Windows).
Follow the on-screen instructions to search for the Prestige and
install the driver.
Check for possible hardware conflicts. In Windows, click Start,
Settings, Control Panel, System, Hardware and then click
Device Manager. Verify the status of the Prestige under Network
Adapter. (Steps may vary depending on the version of Windows).
Connect the Prestige to another computer. If the error persists, you
may have a hardware problem. In this case, you should contact
your local vendor.
You may have a sniffer program installed. Remove any sniffer
applications on the computer and reboot the computer.
Reinstall the USB driver again.

Troubleshooting

CORRECTIVE ACTION
24