Panasonic AW-HE130W Operating Instructions Manual page 120

Troubleshooting (continued)
Symptom
H.264 images are not displayed
The images are distorted
The images darken when the mobile
terminal is not operated for a certain
period
The tally lamps do not light
Commands from the remote
controller are unstable
When multiple web browsers are
running to display H.264 images,
images from multiple cameras
appear sequentially in a single web
browser.
120
• If the "Network Camera View 4S" plug-in viewer software is deleted in an
environment where the "Network Camera View 3" plug-in viewer software is
installed, display of H.264 images will become impossible.
In such cases, delete "Network Camera View 3" before installing "Network
Camera View 4S".
• Is the camera connected to the computer via the Internet?
→ S et [Internet Mode] to [On].
• The images may be distorted if the transmission path is congested and proper
transmission is not possible.
→ Consult your network administrator.
• The images may be distorted if video packet shuffling occurs on the
transmission path.
→ S witching to an identical Internet service provider for both the camera and the
computer may prevent this problem. → Consult your network administrator.
• Is the power-saving mode of the mobile terminal enabled?
→ D isable the power-saving mode of the mobile terminal to allow the images to be
displayed indefinitely.
• Is the [Tally] setting set to [Disable]?
→ I f [Tally] is set to [Disable], the unit's tally lamp does not light. Change the setting to
[Enable].
• Are two or more Android terminals connected?
→ O nly one Android terminal can be connected to the unit.
For Windows:
• This may occur depending on the combination of the computer's display adapter
and the driver.
→ I f this occurs, update the first display adapter to the latest version.
If this does not resolve the problem, adjust the hardware accelerator functon as
follows.
Example: Windows XP
A R ight-click on the desktop, and select [Properties] from the menu.
B C lick the [Settings] tab in the display properties screen, and click the [Advanced]
button.
C C lick the [Troubleshoot] tab, and adjust the [Hardware acceleration] performance
level to [None].
Cause and solution Reference pages
– – –
P. @@
– – –
– – –
– – –
– – –
P. @@
– – –