Troubleshooting - Panasonic AW-HE130W Operating Instructions Manual

Troubleshooting

Operation
„
Symptom
No power
Cannot operate
( common to wireless remote control,
controller)
Cannot operate using the wireless
remote control
Cannot operate using the controller
The unit turns in the opposite
direction to the one operated
114
• Is the AC adaptor securely connected to the AC outlet?
• If the power plug of the AC adaptor connected properly?
• Is the LAN cable connected securely to the IP control LAN connector (<LAN ACT/
LINK>)?
• Is the network cable for the PoE+ (IEEE802.at) compatible power supply device
and the unit connected properly?
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
→ Refer to the operating instructions for the PoE+ power supply device.
• If the unit is connected to the controller, has it been connected properly?
→ Refer to the operating instructions for the controller.
• When performing operations from a wireless remote control
→ Also refer to the "Cannot operate using the wireless remote control" item.
• Is the power on?
→ I f the unit's status display lamp is off or lights up orange, it means that the unit's
power is not on.
• The safe mode function may have been activated.
• Have the limiter functions been set?
• Has the unit you want to operate been selected properly?
• Have the remote control's batteries run down or have the batteries been installed
with their polarities reversed?
→ I f the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
• Have the IR ID switches been set correctly?
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light-sensing area exposed to its light?
• Is the unit connected to the controller properly?
→ R efer to the operating instructions for the controller.
• The user authorization and host authorization must be set to OFF when the AW-
RP120, AW-RP50 and AK-HRP200 remote camera controllers are connected in a
network.
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ C onsult with your dealer.
• Has the stand-alone (Desktop) installation setting been selected correctly?
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ R efer to the operating instructions for the controller.
Cause and solution Reference pages
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