Troubleshooting Guide - SATO GL4 Series Operator's Manual

Section 5: Troubleshooting

5.6 TROUBLESHOOTING GUIDE

Symptom: The display remains blank when the power switch is pressed.
No. What to check
1
Has the power cable been inserted
into the power outlet securely?
2
Is the power cable damaged?
3
Is electricity coming to the power outlet
feeding the printer?
4
Has the power fuse of the building
blown, or has the circuit breaker been
tripped?
Caution
Do not operate the power switch or handle the power cable with a wet hand. You may suffer electric shocks as a result.
Symptom: Paper is fed but not printed
No. What to check
1
Is the printer head dirty, or is there any
label stuck to the printer head?
2
Are you using genuine SATO paper
and carbon ribbons for the printer?
3
Is the paper sensor dirty?
4
Is the carbon ribbon wound
correctly?
5
Is the data/signal sent from the
computer correct?
Caution
Pull out the power cable before cleaning the printer.
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Remedy
Insert the power cable securely into the outlet.
Inspect the power cable for signs of damage.
If possible, try using another printer power cable.
Purchase a new power cable specifically
designed for this printer, from the sales outlet or
dealer where you bought the printer from. Never use
any other power cable but the power cable specifically
designed for this printer.
Connect another electrical appliance to the power outlet
to check for power. If there is a problem with the main
power, check if electricity is coming to the building. Also
check if power failure has occurred.
Replace the power fuse and reset the circuit breaker.
Remedy
If the printer head is dirty, wipe off the
dirt with the supplied cleaning set. If
a label is stuck to the printer head,
take it away. * Do not use metallic
object to remove it (the printer head
may be damaged). If glue of the label
is stuck to the printer head, wipe it off
with the supplied cleaning set.
Be sure to use genuine paper and carbon ribbon
specifically designed for the printer.
If the paper sensor is dirty, wipe off the dirt with
the supplied cleaning set. See Section 4: Cleaning
and Maintenance.
If the knob of the ribbon-winding unit is not set to
its original position, remove the carbon ribbon
already wound, and return the knob to its original
position.
Turn on the power switch again.
If the message still appears, check the software
on the computer or the configuration for
connections.
GL Series Operator's Manual