Understanding The Lcd Error Messages - SATO GL4 Series Operator's Manual

5.5 UNDERSTANDING THE LCD ERROR MESSAGES

LCD Message
B10 ERROR:
NO DRAM
DETECTED
Cycle Power
B11 ERROR:
RAM TEST FAILED
Cycle Power
B12 ERROR:
PROGRAM MISS-
ING
Repeat Download
B22 ERROR:
DECOMPRESS SIZE
Repeat Download
B23 ERROR:
DECOMPRESS
CKSUM
Repeat Download
CALIBRATION FAIL
See User Manual
DOWNLOADER
ERROR
BEYOND __ MB EFC
Repeat Download
DOWNLOADER
ERROR
EXTERNAL FLASH
IS FULL
Optimize Files
DOWNLOADER
ERROR
EXTERNAL FLASH
WAS
NOT FOUND
Insert Cartridge
DOWNLOADER
ERROR
FLASH NOT
ERASED
Repeat Download
GL Series Operator's Manual
Cause: DRAM is faulty or otherwise not detected by the system
Remedy: Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, contact your authorized customer ser-
vice representative.
Cause: One or more memory locations failed the RAM test.
Remedy: Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, contact your authorized customer ser-
vice representative.
Cause: The data controller program of the printer was not found,
or has been corrupted.
Remedy: Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, contact your authorized customer ser-
vice representative.
Cause: Downloaded data was decompressed but found to have a
different filesize than expected.
Remedy: Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, repeat the data download.
Cause: Downloaded data was decompressed but found to have a
different checksum than expected.
Remedy: Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, repeat the data download.
Cause: Preset printer setting installed by the Manual Calibrate
function were not acceptable.
Remedy: Run the Manual Calibrate function again.
Cause: An attempt to access the printer firmware beyond the
allowed area.
Remedy:
Contact your SATO technical service centre for correc-
tive action.
Cause: Insufficient memory remaining for the download.
Remedy: Delete and optimize files.
Cause: No cartridge-based memory area was found to store the
data to be downloaded.
Remedy: Make sure a properly working memory cartridge has
been installed, or specify another storage area.
Cause: An error occurred when the flash memory was being
reprogrammed.
Remedy:
Turn the printer OFF for 15 seconds, then ON again. If the
problem persists, contact your authorized customer ser-
vice representative.
Description
Section 5: Troubleshooting
Page 5-5