Accusys ExaSAN User Manual page 69

6. Q: If "Find no RAID card" appears in a Windows host server, how can this be
resolved?
A: Please make sure the PCIe cable is properly connected to the back of the host server
and the RAID system. Check the Device Manager in Windows to confirm that the correct
driver has been installed for the HBA. If both conditions have been verified and the problem
persists, please run RAIDGuardX Server again, or using "Manually Add Controller" option.
7. Q: On a MAC host, after entering the GUI and adding a controller, there is no device
listed. How can this be resolved?
A: Please first confirm whether the hardware environment of the RAID system is functional.
Also, ensure that the system drivers have been correctly installed. Next, go to "Utilities >
System Information> Software > Extensions" and check whether ACS6x.kext is listed.
Reload RAID Guard X Server service / Libaray/ StartupItems/ RGX_Accusys/
DTRGuiSrv01_64 If the situation persists, please verify again that the hardware
environment is not the source of the problem and reinstall using the MAC installer.
8. Q: In Windows 7, after having confirmed that the files on the installation CD have
been completely installed, why does it still show "Find no RAID card"?
A: Windows 7 has a built-in ability to automatically reduce the potential of security breaches
in the system. It does that by automatically enabling a feature called User Account Control
(UAC). When UAC is enabled, the RAIDGuardX server cannot detect the controller and thus
displays the message "Find no RAID card." To resolve this, disable UAC and run
RAIDGuardX server as "administrator".
a. Type "MsConfig" in Start Search to start System Configuration. Then go to Tools tab,
select Change UAC settings, then click on Launch button.
b. Slide the slider bar to the lowest value (towards Never Notify) with the description
showing "Never notify me".
c. Restart the computer to turn off UAC.
9. Q: When inserting the HDD into my B08S3-PS, why does RAIDGuardX show the HDD
mode as Lock?
A: The lock indicates that the HDD has been previous used in Accusys products and that it
contains a portion of a RAID data. If the data can be deleted, you can unlock the HDD.
10. Q: I have connected the cable to the Host server, but I can't see "new disk drive" on
the host device management.
A: There are three possibilities:
a. Please ensure the QSFP cable is connected securely. You should be able to hear a
"click" sound when you connect the cable to the connector.
b. Please check the connection port is correct. DAS is for host directly, SAN is for
connecting to ExaSAN switches.
c. Please check if the installer and the driver have been installed correctly. If the
installation has completed and the error still persists, it may be a compatibility issue.
Send an email to support@accusys.com.tw and briefly describe the problem. Be
sure to include the driver error code, the motherboard (or host) model name and the
OS. We will contact you to assist you in resolving the issue.
User Guide
Appendices
Page 6-3