Page 1: User Guide
Aastra Model 6755i IP Phone User Guide Release 3.2.2 Service Pack 3 Hot Fix 1 41-001386-00 REV01 – 06.2013...
Page 2: Software License Agreement
Software in object form solely with the Equipment for which the Software was intended. This Product may integrate programs, licensed to Aastra by third party Suppliers, for distri- bution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.
Page 3: Table Of Contents
................14 Phone Options via the Aastra Web UI .
Page 4 Content Resetting a User Password................. .50 Restarting Your Phone .
Page 5 Content Making Calls ....................117 Dialing a Number .
Page 6 Content Preferred Line and Preferred Line Timeout..............178 Message Waiting Indicator .
Page 7 Content Limited Warranty (Australia Only) ..............Warranty-2 Repair Notice.
Page 8: Welcome
About this Guide This guide explains how to use the basic features of your new 6755i phone. Not all features listed are available by default. Contact your system or network Administrator to find out which features and services are available to you on your sys- tem.
Page 9: Requirements
The 6755i IP Phone requires the following environment: • SIP-based IP PBX system or network installed and running with a SIP account created for the 6755i IP phone. • Access to a Trivial File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS).
Page 10: Getting Started
Getting Started The 6755i must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 11 Getting Started The 6755i phone then checks settings and looks for new configuration and firmware updates for the phone from a server. If a new update is found, the phone displays the message “Updating Configuration”. This may take a few moments while the phone downloads the latest updates.
Page 12: Network Connected/Network Disconnected
Getting Started When the configuration update is complete, the phone displays the following screens and then displays the Idle screen. Network Done John Smith Sat Jan 1 12:18am Idle Screen Network Connected/Network Disconnected If your phone is successful when connecting to the network the following screen displays before changing to the Idle screen.
Page 13: Idle Screen
"Network Connected" prompt for a few seconds. However, if changes have been made to your phone’s network settings, you may need to restart your phone. For more information about connecting your phone, see the Aastra 6755i IP Phone Installation Guide, the section "Con- necting to the Network and to Power".
Page 14 Getting Started By default, the top programmable keys 1 through 4 are configured for Services, Directory, Callers List, and Intercom, respectively. You can configure the 6 top programmable keys with up to 6 functions, and the 6 bottom softkeys with up to 20 functions as required.
Page 15 Getting Started Idle Screen with Voicemail Messages The envelope icon displays on the Idle State screen only if you have new messages waiting. The number next to the envelope indicates how many new messages you have. John Smith Sat Jan 1 12:18am Voicemail Icon Idle Screen To access your voicemail messages, use the star codes for your system if a voicemail softkey has not been configured on...
Page 16 Getting Started For example, in the illustration below, the 6755i has several bottom softkeys configured on the idle screen. A "More" key displays for you to view additional softkeys on another screen. Also, if you pick up the handset, a "More" displays for you to view additional softkeys.
Page 17: Ip Phone Keys
Key Panel The following sections describe the various 6755i phone key functions on both the symbol and text hardware platforms, and how they help you make and manage your calls and caller information. Images of the symbol keys and the symbol hardware platform are used throughout this document.
Page 18: Key Descriptions
IP Phone Keys Key Descriptions The following table identifies the keys on the key panel of your 6755i IP phone that you can use for handling calls. Text Keys Symbol Keys Key Description Goodbye Key - Ends an active call. The Goodbye key also exits an open list, such as the Options List, without saving changes.
Page 19 The following are the default functions for the programmable keys on the 6755i IP phone: 1 SERVICES Accesses enhanced features and services such as ML applications and voicemail, provided by third parties.
Page 20: Keypad Keys
IP Phone Keys Keypad Keys The 6755i has a keypad with digits from 0 through 9, a “*” key, and a “#” key. Keys 2 through 9 contain the letters of the alphabet. The 6755i phone keypad includes the following:...
Page 21: Methods For Customizing Your Phone
Using the Options key on the IP Phone • Using the Aastra Web UI in an Internet browser window from your PC. Phone Options via the IP Phone UI You can customize your phone by pressing the Options key and accessing the IP Phone UI.
Page 22 Methods for Customizing Your Phone Option Option Number Restart Phone Phone Lock Note: *The "Administrator Menu" options are Administrator level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator. Simplified Options Menu Your System Administrator may configure a simplified options menu for your phone.
Page 23 Methods for Customizing Your Phone Using the IP Phone UI IP Phone UI Press the Options key on the phone to enter the Options List. To go to an Option, use 5 and 2 to scroll through the list, or press the number corresponding to the Option. Press the Select softkey, the 4 button, or press the digit number of the corresponding option to select an option.
Page 24: Phone Options Via The Aastra Web Ui
Phone Options via the Aastra Web UI In addition to the IP Phone UI options, you can customize additional options on the IP Phone using the Aastra Web UI. In order to access your phone using the Aastra Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 25 Methods for Customizing Your Phone The Status window displays for the IP phone you are accessing. You can logout of the Aastra Web UI at any time by clicking Log Off. 41-001386-00 REV01 – 06.2013...
Page 26 Methods for Customizing Your Phone The following categories display in the side menu of the Aastra Web UI: Status, Operation, Basic Settings. Headings Descriptions Status The Status section displays the network status and the MAC address of the IP phone. It also displays hardware and firmware information about the IP phone, and information about the SIP account(s) currently configured on the phone.
Page 27 Ring Tones (global and per-line basis) • Time and Date Settings • Language Settings Account Configuration - Allows you to configure “do not disturb” (DND) and “call forwarding” (CFWD) by account. You can have multiple accounts on the 6755i. 41-001386-00 REV01 – 06.2013...
Page 28: Phone Status
Phone Status You can view the status of your phone using the IP Phone UI or the Aastra Web UI. Phone Status via IP Phone UI The "Phone Status" option on the IP phone displays the status of your phone to the LCD display.
Page 29: Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Aastra Web UI. Use the following procedure to find your phone’s IP address.
Page 30: Phone Status Via The Aastra Web Ui
Phone Status Phone Status via the Aastra Web UI Use the following procedure to view the phone status via the Aastra Web UI. Aastra Web UI Open your web browser, enter the phone’s IP address or host name into the address field and press <Enter>.
Page 31 Phone Status SIP Account Status The IP Phones show the SIP registration status on the IP Phone’s Status screen in the Aastra Web UI. The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server.
Page 32: Customizing Your Phone
Customizing Your Phone The following paragraphs describe the options available from either the IP Phone UI, the Aastra Web UI, or both, and pro- vide procedures applicable to the option. Ring Tones and Tone Sets You can configure ring tones and ring tone sets on the IP phone.
Page 33 • ring cadence pattern You configure global ring tones and tone sets using the Aastra Web UI and the IP Phone UI. Configuring Ring Tones and Tone Sets IP Phone UI Use the following procedures to configure ring tones and tone sets on the IP phone.
Page 34 UK, and US. Default is US. Press Done. The ring tone and tone set you select is immediately applied to the IP phone. Aastra Web UI Click on Basic Settings->Preferences->Ring Tones. For global configuration: In the "Ring Tones" section, select a country from the "Tone Set" field.
Page 35: Contrast Level
Customizing Your Phone Contrast Level The "Contrast Level" option on the IP phone allows you to set the amount of light that illuminates the LCD display. Use this option to set the preference of contrast level. You can set the contrast level using the IP Phone UI only. Setting Contrast Level IP Phone UI Press...
Page 36: Backlight
Customizing Your Phone Backlight The "Backlight" option on the IP phone allows you to set the backlight status on the LCD display to the following: • Off - Backlight is always OFF. • Auto (Default)- Automatically turns ON the backlight when the phone is in use, and then automatically turns OFF the backlight when the phone is idle after a specified length of time.
Page 37 Customizing Your Phone If you selected "Auto", press the Advanced softkey. Backlight Auto Advanced - Cancel - Done - Using the keypad, enter the amount of seconds you want the phone to stay backlit when the phone is idle. Valid values are 1 to 120 seconds (2 minutes).
Page 38: Live Dialpad
Live Dialpad* The "Live Dialpad" option on the IP phone turns the Live Dial Pad mode ON or OFF. With live dial pad ON, the 6755i IP phone automatically dials out and turns ON Handsfree mode as soon as a dial pad key or softkey is pressed. With live dial...
Page 39: Set Audio
Phone UI only. Audio Mode The 6755i allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The audio mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 40 Customizing Your Phone Select Audio Mode. Set Audio 1. Audio Mode 2. Headset Mic Volume 3. DHSG - Select Done - Select the audio mode you want to use on your phone. Default is Speaker. Valid values are: • Speaker (Default) •...
Page 41: Time And Date
• Time Servers Note: Only the Time and Date Formats and Time Servers can be set using the Aastra Web UI Configuring Time and Date Use the following procedures to configure the time and date settings on the IP phone.
Page 42 Customizing Your Phone Select Time and Date. Select Set Time. Time and Date 1. Time Format 2. Daylight Savings 3. Date Format 4. Time Zone 5. Time Server 1 6. Time Server 2 7. Time Server 3 8. Set Time 9.
Page 43 Customizing Your Phone Set Date and Date Format Note: The date and date format you configure display on the phone’s idle screen. Select Preferences. Select Time and Date. Select Set Date. Time and Date 1. Time Format 2. Daylight Savings 3.
Page 44 Customizing Your Phone Select a date format from the list of options. Default is WWW MMM DD. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY • MMM DD •...
Page 45 Customizing Your Phone Set Time Zone Select Preferences. Select Time and Date. Select Time Zone. Time and Date 1. Time Format 2. Daylight Savings 3. Date Format 4. Time Zone 5. Time Server 1 6. Time Server 2 7. Time Server 3 8.
Page 46 Customizing Your Phone Select a Daylight Savings time from the list of options. Default is Automatic. Valid values are: • • 30 min summertime • 1h summertime • Automatic (Default) Daylight Savings 30 min summertime summertime Automatic Cancel - Done - Press Done to save the Daylight Savings value you selected.
Page 47 Customizing Your Phone Aastra Web UI Click on Basic Settings->Preferences->Time and Date Setting. In the “Time Format” field, select the time format you want to use on your phone. Valid values are: • 12h (12 hour format) (default) • 24h (24 hour format) Note: The time and time format you configure display on the phone’s idle screen.
Page 48 Language The IP phones support several different languages. You can have the IP Phone UI and the Aastra Web UI display in a spe- cific language as required. When you set the language to use, all of the display screens (menus, services, options, config- uration parameters, etc.) display in that language.
Page 49 IP phone by your System Administrator. English is the default language and cannot be changed or removed. Click Save Settings. The change is dynamic. The Aastra Web UI displays all screens in the language you selected. 41-001386-00 REV01 – 06.2013...
Page 50 Russian, and Nordic). Inputting textual or character information into the IP Phone UI can be done using the keypad on the phone. You enable the Language Input feature using the Aastra Web UI or the IP Phone UI. You can then use text and characters in a specific language when performing inputs on the phone.
Page 51 Customizing Your Phone Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÄÀ abc2äà...
Page 52 Customizing Your Phone Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() ABC2ÁÀÂÃÇ abc2áàâãç DEF3ÉÊ def3éê GHI4Í ghi4í JKL5 jkl5 MNO6ÓÔÕ mno6óôõ PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&() 1.:;=_,-'&() АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def...
Page 53 You can configure the language you use for inputting on the phone by setting the Input Language option. The default input language setting is English. You can change this setting using the IP Phone UI or the Aastra Web UI.
Page 54 All languages may not be available for selection. The available input languages are dependant on the configuration enabled by your System Administrator. Click Save Settings. The change is dynamic. The Aastra Web UI and IP Phone UI allow you to enter text and characters in the language you selected.
Page 55 Customizing Your Phone Latin 2 Character Set The 6755i includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP Phone UI and the Aastra Web UI. UTF-8 is also compatible with XML encoding on the IP Phones.
Page 56: User Password
If you change the password Then you need to: using the IP Phone UI, use that new password to log into the Aastra Web UI. using the Aastra Web UI, use that new password when changing the user password via the IP Phone UI.
Page 57: Resetting A User Password
If you forget your password, you can reset it and enter a new password. The reset user password feature resets the pass- word to the factory default which is blank (no password). You can reset a user password using the Aastra Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 58: Restarting Your Phone
“Phone Lock Key” page 110.) In the Aastra Web UI, the Operation->Phone Lock path also allows you to perform the following: • Reset a user password. Clicking on the “Reset” button in the “Reset User Password” field displays a screen that allows you to enter and save a new user password.
Page 59 Options List. At the prompt, "To unlock the phone", enter your user password and press Enter. The phone unlocks. Aastra Web UI Click on Operation->Phone Lock. Lock the Phone In the "Lock the Phone?" field, click Lock.
Page 60: Defining An Emergency Dial Plan
A police and/or fire emergency number in Asia, Europe, Middle East, and South America. You can set the emergency dial plan using the Aastra Web UI. Define an Emergency Dial Plan Use the following procedure to specify the numbers to use on your phone for dialing emergency services in your area.
Page 61: Line Keys, Programmable Keys, And Softkeys
Keys Multiple Line and Call Appearances The 6755i has 4 hard line/call appearance buttons each with a corresponding status light. These line/call appearance buttons and lights can represent physical lines, calls for your extension or calls from a group that your extension is part of. By pressing a line/call appearance button, you connect to the line or a call it represents. The line/call appearance light indicates the status of that line or call.
Page 62: Softkeys And Programmable Keys
If a M670i or M675i Expansion Module(s) is attached to the phone, you can configure up to an additional 36 softkeys on each M670i Expansion Module and up to 60 softkeys on each M675i Expansion Module. (The 6755i IP Phone allows up to 3 expansion modules on each phone).
Page 63 XML services. You can also specify an XML key URL for this option. Flash Indicates the key is set to generate a flash event when it is pressed on the 6755i. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 64: State-Based Softkeys (Bottom Keys Only)
Line Keys, Programmable Keys, and Softkeys State-Based Softkeys (Bottom Keys only) On the 6755i bottom softkeys, you can configure a specific state to display when a softkey is being used. Softkeys (state-based) The following table describes the states available to configure for the softkeys.
Page 65 Key Display Behavior On the 6755i IP Phone, you can configure up to 20 functions on the softkeys. If you have no softkeys configured on the IP Phone, and you assign softkey functions to higher number keys in the Aastra Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 66 Line Keys, Programmable Keys, and Softkeys The following illustrations show the configuration of Key 12 and how that key displays on the phone: John Smith Key 12 displays in Sat Jan 1 12:18am softkey position 1 on the phone - LAB 41-001386-00 REV01 –...
Page 67: Line Key
Line Key You can set a programmable key or softkey to act as a line/call appearance key on the 6755i. The This key acts as a line that behaves the same as a hard line key (L1, L2, L3, and L4). For more information about the behavior of line keys, see “Multiple...
Page 68 Configuring a Line Key You can set a key as an additional line on the 6755i. The key acts as a line that behaves the same as a hard line key. For more information about the behavior of line keys, see “Multiple Line and Call Appearances”...
Page 69: Speeddial Key
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6755i to speed dial outside numbers, dial directly to another person’s line or extension, or set up to quickly access features such as Caller ID (*69), Voicemail.
Page 70 Line Keys, Programmable Keys, and Softkeys Press-and-Hold to Create a Speed Dial (applicable to programmable keys, softkeys, keypad keys, expansion module keys) IP Phone UI Pressing and holding down a programmable key, softkey, keypad key, or expansion module key on the phone initiates a speed dial feature.
Page 71 Line Keys, Programmable Keys, and Softkeys In the "Line:" field, select a line to apply to the speed dial key. Enter Name: John Smith Enter Number: 555-6789 Line: 1 - Save - Backspace Change - Cancel - - 123 This is the line that the phone opens to dial the number after you press the speed dial key. By default, the phone uses Line 1 for the speed dial key.
Page 72 Line Keys, Programmable Keys, and Softkeys PIn the "Enter Name:" field, enter a name to apply to the speed dial key. Use the keypad keys to enter the name. Continue to press the keypad keys to access the next letter for that key (i.e. press 2 three times to access C).
Page 73 Creating a Speed Dial Key Using the Softkeys, Programmable Keys, or Expansion Module Keys Aastra Web UI Use the following procedure to set a key to function as a speed dial. The procedure shows the softkey screens as an exam- ple.
Page 74: Editing Speed Dial Keys
In the "Line" field, select a line for which to apply the speed dial to. Valid values are 1 through 9. Click Save Settings. Editing Speed Dial Keys On the 6755i, you can edit a speed dial key using any of the following methods: • Using the Aastra Web UI at the path: –...
Page 75 Line Keys, Programmable Keys, and Softkeys The following illustration shows the path in the 6755i IP Phone UI for editing a speed dial key. Preferences Enter Name: 1. Tones John Smith 2. Display Speed Dial Edit: Enter Number: 3. Speed Dial Edit...
Page 76 Line Keys, Programmable Keys, and Softkeys Editing a Speed Dial on a Softkey, Programmable Key, or Expansion Module Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Select the key configured for speed dial.
Page 77: Do Not Disturb" (Dnd) Key
If the phone shares a line with other phones, only the phone that has DND configured is affected. You can set DND on the keys using the Aastra Web UI only. DND is not configurable from the IP phone UI.
Page 78 Line Keys, Programmable Keys, and Softkeys Configuring a DND Key Aastra Web UI Use the following procedure to set a key to function as "Do Not Disturb". The procedure shows the softkey screens as an example. Click on Operation->Softkeys and XML.
Page 79: Busy Lamp Field (Blf) Key
On the 6755i, the busy and idle indicators show on the IP phone screen display next to the key programmed for BLF func- tionality. When the monitored user is idle, an icon with the handset on-hook shows next to the BLF key. When the moni- tored user is on an active call, a small telephone icon is shown with the handset off-hook.
Page 80: Blf/List Key
A receptionist has a 6755i running Broadsoft firmware that subscribes to a list of extensions from the BroadWorks Appli- cation Server. On the 6755i, the key LEDs illuminate either flashing, solid, or turn off depending on the state of those extensions.
Page 81 Configuring a BLF/List Key The BLF List function can be configured on the 6755i using the Aastra Web UI only. If you set a key to use BLF/List, you must also enter a BLF List URI at Operation->Softkeys and XML->Services. The BLF List URI is the name of the BLF list defined on the BroadSoft BroadWorks Busy Lamp field page for your particular user.
Page 82 Line Keys, Programmable Keys, and Softkeys In the "Line" field, select a line number that is actively registered to the appropriate SIP proxy you are using. Valid values are: • global • 1 through 9 Note: The "Label" and "Value" field are not required. The BroadWorks BLF List name is configured in the "BLF List URI" field instead.
Page 83: Servers)
Automatic Call Distribution (ACD) Key (for Sylantro Servers) The 6755i and any attached Expansion Modules support Automatic Call Distribution (ACD) for Sylantro servers. The ACD feature allows the Sylantro server to distribute calls from a queue to registered IP phone users (agents).
Page 84 Line Keys, Programmable Keys, and Softkeys Configuring an Automatic Call Distribution (ACD) Key Aastra Web UI Use the following procedure to configure ACD on the 6755i IP Phone. The procedure shows the softkey screens as an example. Click on Operation->Softkeys and XML.
Page 85 The table below shows the status of the LED as they may appear on your IP phone. Status: Logged In and Phone Model Status: Unavailable Logged Out Available 6755i Solid Red LED Blinking Red LED No LED icon Blinking...
Page 86 Line Keys, Programmable Keys, and Softkeys Using the keypad, enter your Password (provided by your System Administrator) and press the Log In Key. Note: Use the Backspace key to move back a space and delete a character if required. Use the Cancel softkey to cancel the ACD login.
Page 87: Directed Call Pickup/Group Call Pickup Keys
The DCP/GCP feature allows you to intercept - or pickup - a call on a monitored extension. You can configure this feature using the Aastra Web UI to create a DCP or GCP softkey on the IP phone. When you configure a DCP softkey, you specify the extension that you want to monitor.
Page 88 Click Save Settings. Configuring Group Call Pickup (GCP) Key Aastra Web UI Use the following procedure to configure Group Call Pickup on the 6755i IP Phone. The procedure shows the softkey screens as an example. Note: A ring group must be configured on the server in order for a GCP key to function.
Page 89 Line Keys, Programmable Keys, and Softkeys In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. Programmable Keys Select from "Key 1" through "Key 6". In the “Value” field, specify the extension you want to intercept when you press this softkey. For example: group- callpickup.
Page 90 Line Keys, Programmable Keys, and Softkeys Using Directed Call Pickup/Group Call Pickup Use the following procedure for the DCP/GCP feature on your phone. IP Phone UI Note: Before using the DCP/GCP feature on your phone, you must first configure the DCP or GCP Key. You must identify the extension(s) or phone number(s) you want to monitor when configuring the key.
Page 91: Xml Key
XML Key The 6755i IP phone has a feature you can enable called "XML" (Extensible Markup Language). XML is a markup language much like HTML. Your System Administrator can create customized XML menu services and load them to your IP phone.
Page 92 Line Keys, Programmable Keys, and Softkeys Configuring XML Services Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select "Services".
Page 93 Line Keys, Programmable Keys, and Softkeys Programmable Keys Select from "Key 1" through "Key 6". In the "Type" field, select "Services". In the "XML Application URI" field, enter an application URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. In the "XML Application Title"...
Page 94 Line Keys, Programmable Keys, and Softkeys Configuring an XML Key Aastra Web UI Use the following procedure to configure an XML key on the 6755i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML.
Page 95 Line Keys, Programmable Keys, and Softkeys In the "XML Application URI" field, enter the applicable URI(s). Note: Contact your System Administrator for the appropriate value(s) to enter in the "XML Application URI" field. In the "XML Application Title" field, enter the title of the service. This title appears on the phone’s LCD after pressing the XML key.
Page 96 To exit from the "Services" menu, press the Services key again. From an XML Key Press the XML key on the 6755i phone. A "Custom Features" screen displays or the title you specified. Use the 5 and 2 to scroll through the customized features.
Page 97: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6755i. You do this by setting the key to "flash". The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 98 Line Keys, Programmable Keys, and Softkeys Configuring a Sprecode Key Aastra Web UI Use the following procedure to configure a Sprecode key on the 6755i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML.
Page 99: Park/Pickup Keys
Park/Pickup Keys The 6755i phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The IP phones support the Park/Pickup feature on the Asterisk, BroadWorks, Sylantro, and ININ servers.
Page 100 Line Keys, Programmable Keys, and Softkeys In the "Type" field, select Park. In the "Value" field, enter the appropriate value for accessing specific services from the server. Note: The” Value” and “Line” fields are configured by the Administrator. Select from "Key 1" through "Key 6". In the "Type"...
Page 101 Line Keys, Programmable Keys, and Softkeys For Asterisk Server Server announces the extension number where the call has been parked. Once the call is parked, press the key to complete parking. For BroadWorks Server After you hear the greeting from the Call- Park server, enter the extension where you want to park the call.
Page 102: Last Call Return (Lcr) Key (Sylantro Servers Only)
Line Keys, Programmable Keys, and Softkeys Last Call Return (lcr) Key (Sylantro Servers only) Using the Aastra Web UI, you can configure the "Last call return" (lcr) function on a key. This feature is for Sylantro servers only. How it works If you configure "lcr"...
Page 103: Call Forward Key
Call Forward Key Using the Aastra Web UI, you can configure the Call Forward (CFWD) function on a softkey, programmable key, or expan- sion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 104: Blf/Xfer
Line Keys, Programmable Keys, and Softkeys BLF/Xfer The BLF key allows one or more extensions to be monitored, and once there is any state change with those extensions, the key shows the status of the monitored lines. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 105 Line Keys, Programmable Keys, and Softkeys Configuring a BLF/Xfer Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select BLF/Xfer.
Page 106: Speeddial/Xfer
Line Keys, Programmable Keys, and Softkeys In the “Line” field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 9 Click Save Settings. Speeddial/Xfer The Speed Dial key allows a number to be dialed quickly by pressing one key configured for speed dialing. The Xfer key allows a call to be transferred to other recipients blindly or consultatively.
Page 107 Line Keys, Programmable Keys, and Softkeys Configuring a Speeddial/Xfer Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select Speeddial/Xfer.
Page 108: Speeddial/Conf
Speeddial/Conf The 6755i allows you to configure a softkey or programmable key or expansion module key to be used as a speed dial conference key (Speeddial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 109 Line Keys, Programmable Keys, and Softkeys In the “Value” field, enter the speed dial extension or the extension to add to the conference (for example, “5551212”). In the “Line” field, select the line for which you want to use the key functionality. Valid values are: •...
Page 110: Services Key
Line Keys, Programmable Keys, and Softkeys Services Key By default, the 6755i has a Services key configured on key 1 of the top set of keys. However, you can use any key to con- figure a "Services" key. Services The Services key accesses enhanced features and services provided by third parties. Using the "Services" key, you can: •...
Page 111 Line Keys, Programmable Keys, and Softkeys Configuring a Services Key Aastra Web UI Use the following procedure to configure a Services key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, the Services key is Key 1 on the Programmable keys.
Page 112: Directory Key
Directory Key By default, the 6755i has a Directory key configured on key 2 of the top set of keys. However, using the Aastra Web UI, you can assign the Directory key to any key on the top or bottom keys on the phone.
Page 113 Line Keys, Programmable Keys, and Softkeys Configuring a Directory Key Aastra Web UI Use the following procedure to configure a Directory key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, the Directory key is Key 2 on the Programmable keys.
Page 114: Callers List Key
Callers List Key By default, the 6755i has a Callers List key configured on key 3 of the top set of keys. However, using the Aastra Web UI, you can assign the Callers List key to any key on the top or bottom keys on the phone.
Page 115 Line Keys, Programmable Keys, and Softkeys Configuring a Callers List Key Aastra Web UI Use the following procedure to configure a Callers List key on the 6755i IP Phone. The procedure shows the programmable key screen as an example. Note: By default, the Callers List key is Key 3 on the Programmable keys.
Page 116: Intercom Key
Intercom Key By default, the 6755i has an Intercom key configured on key 4 of the top set of keys. However, using the Aastra Web UI, you can assign the Intercom key to any key on the top or bottom keys on the phone.
Page 117: Phone Lock Key
You can configure a key on the IP Phone to use as a lock/unlock key. You assign the function of the key as “Phone Lock”. Configuring a Phone Lock Key Aastra Web UI Use the following procedure to configure a Phone Lock key on the 6755i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML.
Page 118: Paging Key (Sends The Rtp Stream)
Note: You can lock/unlock the phone using the new key you just configured, using the Aastra Web UI at the path Operation- >PhoneLock, or using the "Phone Lock" option on the IP Phone UI at the path Options->Phone Lock. For more informa- tion about using the lock/unlock feature, see “Locking/Unlocking a Phone”...
Page 119 Line Keys, Programmable Keys, and Softkeys Configuring a Paging Key Aastra Web UI Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>. Softkeys Select from "Key 1" through "Key 20". In the "Type" field, select Paging.
Page 120 Click Save Settings to save your changes Using the Paging Key The following procedure describes the use of the Paging key on the IP Phone. The procedure assumes you have already configured the Paging key using the Aastra Web UI. IP Phone UI Notes: 1.
Page 121: None Key
Configuring a None Key Aastra Web UI Use the following procedure to configure a None key on the 6755i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 122: Empty Key
Configuring an Empty Key Aastra Web UI Use the following procedure to configure an Empty softkey on the 6755i phone. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys. Click on Operation->Expansion Module <N>.
Page 123: Deleting A Key
Line Keys, Programmable Keys, and Softkeys Deleting a Key Aastra Web UI Use the following procedure to delete a key on the 6755i IP Phone. The procedure shows the softkey screen as an example. Click on Operation->Softkeys and XML. Click on Operation->Programmable Keys.
Page 124: Making Calls
Making Calls This section describes ways to make calls on your 6755i phone, using your handset, speakerphone or headset. Dialing a Number First, take the phone off-hook by: • lifting the handset • pressing • pressing a line/call appearance button •...
Page 125: Using A Headset
When handsfree is on, the speaker light turns on. Using a Headset The 6755i accepts headsets through the modular RJ22 jack on the back of the phone. Contact your telephone equipment retailer or distributor to purchase a compatible headset. Note: Customers should read and observe all safety recommendations contained in headset operating guides when using any headset.
Page 126: Using Intercom
Making Calls Using Intercom On the 6755i, you can use the Icom key to automatically connect with a remote extension. By default, the Icom key is configured as Key 4 on the top set of keys. Intercom Using the Icom Key IP Phone UI Press the Icom key.
Page 127: Redial
Making Calls Redial IP Phone UI • Press to dial the most recent number you dialed from the phone. • If you are off-hook and press the last number you called is called back. • If you are on-hook and press , a Redial Directory list appears on-screen.
Page 128: Mute
Making Calls Deleting from the Redial List IP Phone UI Press Press the Delete Key, then press the Delete key again to erase the item. Delete All Items IP Phone UI Press Press the Delete Key, then press the Delete All key to erase all items. Mute You can use the Mute key to mute the handset, headset, or speakerphone.
Page 129: Receiving Calls
Receiving Calls When a call is ringing at your extension, the inbound callers extension and name display to the screen. The line/call appearance light flashes quickly for the incoming call. John Smith Tue May 17 10:19am L1 Ring Keri March Answering an Incoming Call IP Phone UI To answer the call...
Page 130: Handling Calls
Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or conference. Placing a Call on Hold You can place an active call on hold by pressing the Hold key.
Page 131: Transferring Calls
Handling Calls Automatic Hold When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone auto- matically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being held.
Page 132 Handling Calls Transferring Calls in Pre-Dial Mode Use the following procedure to transfer a call to another extension in pre-dial mode. Use the following illustration as a reference. Transfer Key when handset is lifted Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. Press the Xfer key.
Page 133 Transferring Two Existing Calls The 6755i allows you to perform a transfer of a call when there are currently two active calls on the phone. For example, on your phone, there are two active calls - Call A and Call B. Call B is on hold. You can perform the following to transfer Call A to Call B: Press Xfer key.
Page 134: Conferencing Calls
Screen that displays when handset is lifted Local Conferencing The 6755i phone supports up to 3 parties (including yourself ) in a conference call. This is called Local Conferencing and is the default method of conferencing on the 6755i. Note: Your System Administrator can set your Conference key to speed dial a specific number.
Page 135 Handling Calls Pre-Dial & Live Dial Mode By default, when users are initiating a conference call or transfer, they will not hear a dial tone before dialing begins (pre- dial mode). The phone does not automatically dial out the number until the user presses the “Conference” key. This allows the users to make changes to the dialing number before initiating the call.
Page 136 Handling Calls Press the Conf key again to add Party 3 to the conference. Party 1 (which is yourself ), Party 2, and Party 3 are all connected to a single conference. To drop a party from the conference, use the navigation key to select the party and press the Drop key. Using Local Conferencing in Live Dial Mode Use the following procedure to create a conference call using local conferencing in live dial mode.
Page 137 Handling Calls Centralized Conferencing (for Sylantro and Broadsoft Servers) The 6755i allows you to create multiple conferences with unlimited participants (depending on your server limitations) when your Administrator enables Centralized Conferencing. If your Administrator does not enable Centralized Conferencing, then the 6755i uses Local Conferencing by default.
Page 138 Handling Calls Setting Up a Conference and Adding Multiple Parties (for Sylantro and Broadsoft Servers) Note: You can have an unlimited number of parties in a conference (dependent on the limitations of the server. When you begin a conference, you are the first party in the conference (Party 1). Pickup the handset or press the Speakerphone Key.
Page 139 Press the Conf Key again to join the Parties to the active conference. Ending a Conference and Transferring Remaining Parties The 6755i allows a Host to drop from a 3-way conference and let the other two parties remain connected by pressing a Transfer key.
Page 140: Ending Calls
Handling Calls Ending Calls IP Phone UI To end a call, you first need to connect or reconnect to the call if not already connected (for example, if your caller is on hold). Press or the line/call appearance button of the active call to end the call. If connected through the handset, you can also place the handset back on hook to end the call.
Page 141: Managing Calls
Managing Calls The 6755i has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory List • Callers List •...
Page 142 Managing Calls Press the Directory Key. The directory displays the number of entries in your list. If the Directory list is empty, "Directory Empty/Use Save to add" displays. The following is an example of the Directory List Header screen with 97 entries in the List.
Page 143 Managing Calls Directory List Limitations Maximum length of a URI characters Maximum number directory entries in the NVRAM entries The following examples illustrate the IP Phone UI screens you can use to add entries in the Directory List. Enter Name: Number Line: 1 Save...
Page 144 Managing Calls On Screen 2: • You can add a label or URI using the abc softkey; Or you can populate the "Label" field with a pre-defined label (Office, Home, Cell, Pager) by pressing the Label softkey. • Use the Backspace softkey when required. •...
Page 145 Managing Calls 905-760-9999 Line: 1 | Delete Dial Arrange Change Add Number List Steve Smith Home 783-555-7676 Line: 1 Dial Delete Arrange Change Add Number List Cell 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number List Arranging Multiple Screens You can use the Arrange softkey to move the number/label/line forward or backward between screens for the specified name.
Page 146 Managing Calls Cell 783-444-5555 Line: 1 | Delete Dial Arrange Change Add Number List 905-760-9999 Line: 1 | Delete Dial Arrange Change Add Number List Home 783-555-7676 Line: 1 | Delete Dial Arrange Change Add Number List Deleting Entries from the Directory List You can delete entries from the Directory List in the following ways: •...
Page 147 Managing Calls You use the Delete softkey to delete a single or multiple numbers, names, or labels for an individual entry. IP Phone UI To delete a single entry from the Directory List: Scroll to a name or number in the Directory List. Press Delete.
Page 148 Managing Calls Saving Entries to the Directory List You can save entries (names and numbers) from other sources to your Directory using the following methods: • Save from the Caller List • Save from the Redial List Saving from the Callers List IP Phone UI You can save a name, number, and/or label from the Callers List to the Directory List using the following procedure.
Page 149 Press Copy. The entry is saved in the Directory List. Downloading the Directory List to Your PC You can download the Directory List to your PC via the Aastra Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format.
Page 150 Managing Calls Download the Directory List Use the following procedure to download the Directory List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory. In the Directory List field, click on Save As. A File Download message displays.
Page 151: Callers List
Callers List The Callers list is a stored log of your incoming calls. The 6755i telephone stores information on up to 200 incoming calls in the Callers list. Your telephone logs the number and name (if available) of the caller, when they last called, and the number of times they tried to reach you.
Page 152 Managing Calls Accessing the Callers List IP Phone UI Use the following procedure to access the Callers List. Use the following illustration as a reference. Callers List Handsfree Button Press the Callers List key. Press the Services key if your System Administrator has configured the Services key to access the Callers List. Use the 5 keys to scroll through the line items in the Callers List.
Page 153 Managing Calls Editing Entries in the Callers List Important! The Caller List does not save changes. Editing in the Callers List is generally used if you plan to call the number and need to add a prefix. In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the cursor automatically adds the digit at the left side of the number to enable the entry of the prefix.
Page 154 Downloading the Callers List to Your PC You can download the Callers List to your PC for viewing using the Aastra Web UI. When you download the Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 155 This file displays the name, phone number, and the line that the call came in on. Download the Callers List Use the following procedure to download the Callers List to your PC using the Aastra Web UI Aastra Web UI Click on Operation->Directory.
Page 156: Account Configuration (Dnd And Call Forwarding)
On the 6755i, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Aastra Web UI at the path, Basic Settings->Preferences->General->DND Key Mode: Account, Phone (default), and Custom.
Page 157 DND key LED OFF when current account in focus has DND disabled. Note: If you make changes to the configuration for DND via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. Configuring DND The following describes configuring DND on your phone.
Page 158 1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 2. Using the Aastra Web UI, if you change the DND Key Mode to “phone”, all accounts synchronize to the current set- ting of Account 1.
Page 159 2. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to “Phone”. 3. Using the Aastra Web UI, if you change the DND key mode to “phone”, all accounts synchronize to the current setting of Account 1.
Page 160 Call Forward (CFWD) on the IP phone allows incoming calls to be forwarded to another destination. On the 6755i, you can set Call Forward (CFWD) on the phone-side for a specific account or for all accounts on the phone. You can set a CFWD mode using the Aastra Web UI at the path, Basic Settings->Preferences->General->Call Forward Key Mode: Account (default), Phone, and Custom.
Page 161 CFWD key LED OFF if any CFWD mode is disabled. MWI LED OFF if CFWD All is disabled. Note: If you make changes to the configuration for CFWD via the IP Phone UI, you must refresh the Aastra Web UI screen to see the changes. 41-001386-00 REV01 – 06.2013...
Page 162 Configuring CFWD Using the Aastra Web UI Aastra Web UI Use the following procedure to configure CFWD using the Aastra Web UI. Note: (Optional) You can configure a Call Forward key on your phone to access the Call Forward menus if desired. If you do not configure a Call Forward key, you can still access the Call Forward menu from the IP Phone UI at the path, Options- >Call Forward.
Page 163 Answer). When you configure the initial account, the phone applies the configuration to all other accounts. (In the Aastra Web UI, only the account you configured is enabled. All other accounts are grayed out but set to the same configuration.) Using the Aastra Web UI, if you make changes to that initial account, the changes apply to all accounts on the phone.
Page 164 Managing Calls Click on Basic Settings->Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Admin- istrator. For each account, enable the CFWD state by placing a check mark in one or more of the following “State” fields: •...
Page 165 If you selected “Phone” mode, all accounts are set to the same CFWD configuration (All, Busy, and/or No Answer) as Account 1 on the phone. (In the Aastra Web UI, only Account 1 is enabled. All other accounts are grayed out but use the same configuration as Account 1.)
Page 166 Managing Calls CFWD in Account Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD Busy CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 167 Managing Calls For the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward...
Page 168 Managing Calls CFWD in Phone Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD All CFWD All CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 169 Managing Calls In the CFWD No Answer state, press the CHANGE key for the mode you selected in step 2. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward...
Page 170 Managing Calls CFWD in Custom Mode Use the RIGHT and LEFT arrow keys to scroll through each account. Services Services Services Callers Callers Callers Screenname2 Screenname3 Screenname1 CFWD Busy CFWD All Tues Jan1 10:00am Tues Jan1 10:00am Tues Jan1 10:00am - Call Fwd - Call Fwd - Call Fwd...
Page 171 Managing Calls After selecting an account, press CHANGE. The Call Forward Mode screen displays for the account you selected. Use the UP and DOWN arrow keys to scroll through each state type. Services Indicates Callers CFWD Enabled Call Forward Mode Indicates Call Forward no CFWD phone...
Page 172 Managing Calls Press the CHANGE key for the mode you selected in step 4. This displays the Call Forward State screen. In the following example, the CFWD All state is ON. Services Services Callers Callers Call Forward Call Forward Mode NoAns Mode NoAns Change Change the...
Page 173: Missed Calls Indicator
Managing Calls Missed Calls Indicator The IP phone has a "missed calls" indicator that increments the number of missed calls to the phone. This feature is acces- sible from the IP phone UI only. The number of calls that have not been answered increment on the phone’s idle screen as "<number> New Calls". As the number of unanswered calls increment, the phone numbers associated with the calls are stored in the Callers List.
Page 174: Voicemail
Managing Calls Voicemail The Voicemail feature on the 6755i IP phone allows you to use a line, configured with a phone number for dialing out, to connect to a voicemail server. For each assigned Voicemail number, there can be a minimum of 0 or a maximum of 1 Voicemail access phone number.
Page 175: Additional Features
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6755i phone the same way you would on a reg- ular telephone.
Page 176: Display Dtmf Digits
Display DTMF Digits A feature on the 6755i phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the keypad to dial, or when dialing from a softkey, programmable key, or expansion module key.
Page 177: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Aastra Web UI. Configuring Call Waiting Tone Aastra Web UI Use the following procedures to configure a call waiting tone on the IP phone.
Page 178: Stuttered Dial Tone
Stuttered Dial Tone You can enable or disable the playing of a stuttered dial tone when there is a message waiting on the IP phone. You can configure this feature using the Aastra Web UI. Configuring Stuttered Dial Tone Aastra Web UI Use the following procedures to configure stuttered dial tone on the IP phone.
Page 179: Xml Beep Support
XML Beep Support Using the Aastra Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the "XML Beep Support" field at the path Basic Settings->Preferences->General. If you disable this feature, then no beep is heard when the XML application arrives to the phone.
Page 180: Status Scroll Delay
Status Scroll Delay Using the Aastra Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the "Status Scroll Delay (seconds)"...
Page 181: Switch Ui Focus To Ringing Line
Switch UI Focus to Ringing Line You can configure a feature on the 6755i that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 182: Call Hold Reminder During Active Calls
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the “Call Hold Reminder During Active Calls” in the Aastra Web UI.
Page 183: Call Hold Reminder (On Single Hold)
(even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold. When disabled, no reminder ring splash is audible. You can enable or disable this feature using the “Call Hold Reminder” parameter in the Aastra Web UI. Configuring “Call Hold Reminder”...
Page 184: Call Waiting Tone Period
“Call Waiting Tone Period”. A value of “0” is the default and plays the call waiting tone only once on the active call. When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Aastra Web UI. Configuring “Call Waiting Tone Period”...
Page 185: Preferred Line And Preferred Line Timeout
Preferred Line and Preferred Line Timeout The 6755i has a feature called “preferred line” and “preferred line timeout”. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line. Next time you go off- hook to make another call, you pickup on the preferred line.
Page 186 Configuring “Preferred Line” and “Preferred Line Timeout” Using the Aastra Web UI Aastra Web UI Use the following procedure to configure the Preferred Line and Preferred Line Timeout feature using the Aastra Web UI. Click on Basic Settings->Preferences->General. In the “Preferred Line” field, select a preferred line to switch focus to after incoming or outgoing calls end on the phone.
Page 187: Message Waiting Indicator
MWI LED on line 3 only, the LED illuminates if a voice mail is pending on line 3. If you configure the MWI LED for all lines, the LED illuminates if a voice mail is pending on any line on the phone (lines 1 through 9). You configure the MWI indicator using the Aastra Web UI. Configuring Message Waiting Indicator Aastra Web UI Use the following procedure to configure the message waiting indicator on a specific line or on all lines on the IP phone.
Page 188: Incoming Intercom Call Features
You can change the behavior of how the phone handles incoming intercom calls by enabling/disabling specific parame- ters using the Aastra Web UI. The following table describes these features. Incoming Intercom Features in Aastra...
Page 189: Using Redial Key For "Last Number Redial
Additional Features Configuring Incoming Intercom Settings Aastra Web UI Use the following procedure to configure incoming intercom call settings on the IP phone. Click on Basic Settings->Preferences->Incoming Intercom Settings. The "Auto-Answer" field is enabled by default. The automatic answering feature is turned on for the IP phone for answering Intercom calls.
Page 190: Group Rtp Paging
SIP signalling. This is called Group Paging on the IP phones. You can specify up to 5 multicast addresses that the phone listens for on the network. This feature is configurable using the Aastra Web UI only.
Page 191: Shared Call Appearance (Sca) Call Bridging
Additional Features Shared Call Appearance (SCA) Call Bridging Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones simultaneously. For example, it is the ability to assign the boss' extension to a button on the secretary's phone. Calls can be transferred between two phones with the same extension button by simply putting the call on hold at one phone and picking it up on the other.
Page 192 Additional Features Line Keys and Idle Screens State Call LED Call Caller ID Non-Call LED Non-Call Caller ID Idle Seized Solid Green None Solid Red None Progressing (outgoing call) Green Called Party Solid Red None Alerting (incoming call) Blinking Unselected Red Active Solid Green Far-end...
Page 193 Additional Features Line key Phone Behavior State Call Line Key Pressed Non-Call Line Key Pressed Idle Attempt to seize the line Seized Hang up Ignore Progressing Hang up Ignore Alerting answer Active Hold Bridge Held Retrieve Bridge Hold private Retrieve Ignore Bridge-active Hold...
Page 194: Available Features Enabled By Administrators
Customizable Callers List Key and Services Key The 6755i IP Phone currently has a Callers List key and a Services key. Your System Administrator can specify an XML URI that creates a custom Callers List and Services application for your phone. When you press the Callers List key or the Services key, the phone accesses a custom XML URI Callers List, or a custom XML URI Service.
Page 195: Autodial (Hotline And Warmline)
Centralized Conferencing The 6755i supports centralized conferencing for Sylantro and Broadsoft servers. This feature provides centralized confer- encing on the SIP server (versus localized, on the phone). Your System Administrator must enable this feature on your phone before you can use centralized conferencing.
Page 196: Answer And Ignore Softkeys For Xml Applications
Playing a WAV File On Your Phone If enabled by your Administrator, the 6755i IP Phone can play a WAV file. A WAV file is an audio file format standard for storing an audio bit stream on a system in raw, uncompressed format or compressed format to reduce the file size.
Page 197: Using The Keypad During Active Xml Applications
Options Key If enabled by your Administrator, the Services Menu on the 6755i IP Phone can be redirected to an XML script. This allows the server to provide the phone with available options, rather then accessing them from the phone-side. You access the XML script by selecting the Services Menu.
Page 198: Xml Applications And Off-Hook Interaction
XML Override for a Locked Phone The 6755i has a feature that allows a locked phone to be overridden when an XML application is sent to the phone. This feature also allows you to still use programmable keys/softkeys/expansion module keys applicable to the XML applica- tion even though the phone is locked.
Page 199: Authentication Support For Http/Https Download Methods Used With Broadsoft Client Management System (Cms)
Broadsoft Client Management System (CMS) If enabled by an Administrator, the 6755i has authentication support when using HTTP or HTTPS as download protocols (as per RFC 2617). When a phone is connected to a Broadsoft Server using the CMS tool, a LOGIN key displays. Pressing the LOGIN key displays a login screen with Username and Password.
Page 200: Display Of Call Destination Information
By default, your phone displays call destination information if your phone is configured to forward calls to other destina- tions. The call destination information displays on multiple screens that scroll every 3 seconds. The following example shows call destination information on the 6755i IP Phone. Call Destination Information...
Page 201: Indication Of Terminated Calls
Contact your System Administrator for more information. 6755i Call Terminated The following is the call terminated screen that displays on the 6755i if this feature is enabled on your phone: THEN 1 line active and far-end disconnects, the line in focus: displays disconnected screen.
Page 202 Available Features Enabled by Administrators THEN An incoming call comes in on the line in focus that has a discon- the line in focus with no calls on hold: nected screen displaying, displays a ringing screen the line in focus WITH calls on hold: flashes its’...
Page 203: Model M670I And M675I Expansion Modules
Model M670i and M675i Expansion Modules The 6755i IP Phone offers optional M670i and M675i Expansion Modules that attach to the right side of the phone to pro- vide additional softkeys. Note: A DHSG headset and an expansion module cannot be used concurrently as they both share the same headset port.
Page 204 Park Empty Pickup You can configure the keys using the Aastra Web UI at the path, Operation->Expansion Module <N> when an Expan- sion Module is attached to the 6755i IP Phone. Reference For more information about configuring the expansion module keys with these functions, see the “Softkeys and Pro-...
Page 205: Using The Expansion Modules
Model M670i and M675i Expansion Modules Using the Expansion Modules M670i Expansion Module After configuring the softkeys on the M670i Expansion Module, you can record the name of the softkey on the paper labels provided with the Expansion Module. Press the softkey you want to use when applicable. Softkeys Lock Phone BLF Key...
Page 206 55. For more information about installing M670i and M675i modules on your phone, see the Aastra 6755i SIP IP Phone Installation Guide. Press-and-Hold to Create a Speed Dial Key You can press and hold an expansion module key to create a speed dial key and configure it the same way you configure a speed dial key on the phone.
Page 207: Troubleshooting Solutions
Aastra PoE (Power over Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra 6755i Installation Guide for details.
Page 208 Troubleshooting Solutions Contact your System Administrator for more information. How do I change my user password? You can change the user password from the IP phone UI or the Aastra Web UI. IP Phone UI Press on the phone to enter the Options List.
Page 209 At the path Options->Phone Lock on the IP Phone UI. • At the path Operations->Phone Lock on the Aastra Web UI. • At a configured key on the phone. For more information about configuring a Lock/Unlock key on your phone, see “Pag-...
Page 210 Press on the phone to enter the Options List. Enter your user password and press Enter. The phone unlocks Aastra Web UI Lock the Phone Click on Operation->Phone Lock. In the "Lock the Phone?" field, click Lock. The phone locks dynamically and displays the following message: "Phone is locked".
Page 211: Limited Warranty
(1) year period from the date of original purchase (“Warranty Period”). If there is a defect or malfunction, Aastra shall, at its option, and as the exclusive remedy, either repair or replace the prod- uct at no charge, if returned within the Warranty Period.
Page 212: Limited Warranty (Australia Only)
Part 5-4 of Schedule 2 to the Competition and Consumer Act 2010 (the ACL), the exercise of a right conferred by such a provision or any liability of Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 213: Warranty Repair Services
Aastra in relation to a failure to comply with a guarantee that applies under Division 1 of Part 3-2 of the ACL to a supply of goods or services.
Page 214: Appendix A - Time Zone Codes
Appendix A - Time Zone Codes The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table Time Zone Name Time Zone Code AD-Andorra AE - Dubai AG-Antigua AI-Anguilla AL-Tirane...
Page 215 Appendix A - Time Zone Codes Time Zone Name Time Zone Code CA-Newfoundland CA-Atlantic CA-Eastern CA-Saskatchewan CA-Central CA-Mountain CA-Pacific CA-Yukon CH-Zurich CK-Rarotonga CL-Santiago CL-Easter CN-Beijing CO-Bogota CR-Costa Rica CU-Havana CY-Nicosia CZ-Prague DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe...
Page 216 Appendix A - Time Zone Codes Time Zone Name Time Zone Code LC-St Lucia LI-Vaduz LT-Vilnius LU-Luxembourg LV-Riga MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU - Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham...
Page 217 Appendix A - Time Zone Codes Time Zone Name Time Zone Code TR-Istanbul TT-Port of Spain TW-Taipei UA-Kiev US-Eastern US-Central US-Mountain US-Pacific US-Alaska US-Aleutian US-Hawaii UY-Montevideo VA-Vatican YU-Belgrade 41-001386-00 REV01 – 06.2013...
Page 218: Index
DCP key ........................80 requirements of ....................2 deleting a key ......................116 dial plan, emergency ....................53 dial tones, stuttered ..................... 171 Aastra Web UI dialing Basic Settings parameters ................20 pre-dialling a number .................. 117 Operaton parameters ..................19 dialing a number ....................117 phone status ......................
Page 219 Index installation and setup ....................2 intercom calls network disconnected ..................... 5 incoming call features ................. 181 no service ......................... 200 Intercom key ......................109 None key ........................114 Intercom key, softkey for ..................109 intercom, outgoing calls using .................187 Intercom, using ......................119 on-hold calls ......................
Page 220 Index using services ....................200 VM message light not working ..............200 terminated calls indication ................194 time and date ......................34 time and date format ..................... 34 user password ......................49 transferring calls blind ........................124 consultative .....................124 voicemail ......................122 indication of .....................127 pre-dial and live dial mode ................124 troubleshooting solutions ..................200 warning tone, for Intercom ................
Page 221 While every effort has been made to ensure accuracy, Aastra Telecom Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

Aastra 6755i User Manual

Software License Agreement

Welcome

Getting Started

IP Phone Keys

Methods for Customizing Your Phone

Phone Status

Customizing Your Phone

Line Keys, Programmable Keys, and Softkeys

Making Calls

Receiving Calls

Handling Calls

Managing Calls

Additional Features

Available Features Enabled by Administrators

Model M670I and M675I Expansion Modules

Troubleshooting Solutions

Limited Warranty

Limited Warranty (Australia Only)

Appendix A - Time Zone Codes

Index

Quick Links

User Guide

Need help?

Questions and answers

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Summary of Contents for Aastra 6755i

Table of Contents