Troubleshooting - Samsung SMARTCAM SNH-E6440BN User Manual

Troubleshooting

If you encounter a problem with your system, see the table below to solve the problem
as quickly and easily as possible. Please follow the instruction below:
Problem
- Move to "Log-in page
registered e-mail address to which we will send you the user ID and/or a
I forgot my user ID/
new password.
password.
It can be spammed out depending on the policy of the email server.
After logged in, it is advisable to change the temporary password provided.
- If the camera's wireless internet indication LED goes off too often, then it
Camera is not means that the camera installation location is not optimal for the wireless
connected to the internet environment, so in this case, locate the camera close to the wireless
wireless hub. hub and try to connect again.
- Check the password for the wireless hub and try again.
- Check that the serial number entered matches the label on the back of the
camera.
- Enter the correct password for the camera registered again and try to
register the camera again.
After logged in, - Check the camera LED to see if it is green. If not, then check the network
I failed to register the connection.
camera. - If you are still unable to register the camera after this, then reset the camera
to factory settings and begin again.
(If you want to reset to factory settings, press and hold the initialize button
on the back for 10 sec. Once initialized to factory settings, the camera will
be restarted.)
Action
Forgot your ID/Password?", and enter the
Problem
The video from the - The video from the camera can be delayed according to a network delay.
camera is temporarily Please check if the camera is installed in a place of proper wireless Internet
lost. communications.
- Click the Voice icon in the video playback page, or check if the voice is
No sound is output
turned On in your smart phone app.
from the video.
- Some internet service providers do not support audio outputs in relay mode.
- You must create a new camera password.
- Press the initialization button on the back of the product for more than 10
I forgot my Camera
seconds to reset to factory settings.
password.
- After factory initialization, when you access the camera, you can reset the
password for the camera.
I want to change my
- After logging in, click on the <Account>. Select the item (password, or
password and/or
email address) and enter your information.
email address.
- Check the UPnP setting of the router.
Camera will be
- Using a network upload speed of 1Mbps or higher is recommended.
connected in a relay
- Depending on the policy of your service provider, you can access in relay
mode.
mode.
Action
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