Troubleshooting - Matrox DualHead2Go Series User Manual

Troubleshooting

This section addresses possible problems that could prevent you from using your Matrox product.
Problem Computer doesn't display information after Matrox product is
connected
1
Cause
Your Matrox product may not be properly connected.
1
Solution
Make sure your Matrox product is properly connected and that all connectors are properly
fastened.
2
Solution
Try reconnecting your monitors and external power supply. For more information,
"Connection setup", page
2
Cause
Your Matrox product may not support the selected display mode.
1
Solution
Make sure your Matrox product supports the selected display mode. For more information,
see "Supported display modes", page
3
Cause
Your computer's built-in graphics hardware may not be enabled.
1
Solution
If graphics hardware is built into your computer motherboard, it may not be enabled. Check
your system manual for instructions on how to enable your computer's built-in graphics
hardware.
4
Cause
Your secondary display may not be enabled.
1
Solution
Enable the display:
Windows 2000/XP –
Right-click your Windows desktop background, then click
1
Select any disabled display, enable the
2
check box, then click
Problem No power indicator light (black)
1
Cause
Your external power supply may not be
properly connected.
1
Solution
Make sure your external power supply is properly connected. For more information,
"Connection setup", page
3.
13.
Extend my Windows desktop onto this monitor
.
Apply
3.
Matrox DualHead2Go Series – User Guide
see
.
"
Properties Settings
Power
indicator
light
see
7