Matrox DualHead2Go Series User Manual page 8

Problem Power indicator light is red
1
Cause
Your Matrox product may not support the selected display mode.
1
Solution
Make sure your Matrox product supports the selected display mode. For more information,
see "Supported display modes", page
2
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
Make sure your Matrox product supports your graphics hardware.
2
Solution
If graphics hardware is built into your computer motherboard, it may not be enabled. Check
your system manual for instructions on how to enable your computer's built-in graphics
hardware.
Problem Certain display resolutions in Windows are unavailable
(example: 2048 × 768 stretched display resolution)
1
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
Make sure your Matrox product supports your graphics hardware by running the Matrox
System Compatibility Tool (www.matrox.com/graphics/dualhead2go/support).
2
Cause
Certain display resolutions may be listed even though they may not be supported by your
Matrox product.
1
Solution
Make sure your Matrox product supports the selected display resolution. For more
information,
2
Solution
Make sure your Matrox software is installed. For more information,
page 5.
Problem Display on flat panel monitor appears blurry or uses only a portion of
the screen
1
Cause
The image quality of your displays may need to be adjusted.
1
Solution
Try adjusting the image quality of your displays.
Click the Matrox PowerDesk icon (
1
DualHead2Go
Select a mode, then click
2
8 Matrox DualHead2Go Series – User Guide
13.
see "Supported display modes", page
"
Adjust Image Quality
.
Run
13.
) on your Windows taskbar, then click
.
see "Software setup",