Phonak Naida S User Manual
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Phonak Naida S User Manual

Phonak Naida S User Manual

Ultrapower, superpower and crt hearing aids
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Summary of Contents for Phonak Naida S

  • Page 1 UltraPower, SuperPower and CRT hearing aids User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 Step 8. Removing the hearing aid Step 9. Turning off the hearing aid Step 10. Changing the battery Step 11. Changing the battery in hearing aid with a secured battery compartment 5. Care and maintenance 6. Troubleshooting 7. Wireless accessories 8.
  • Page 4 Contents 10. Compliance information 11. Information and explanation of symbols...

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.

  • Page 6: Important Safety Information

    Other systems may be ineffective and may, in certain cases, damage your hearing. Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid.
  • Page 7 The hearing aid contains small parts which can be swallowed by children. External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG.

  • Page 8: Information On Product Safety

    2. Important safety information 2.2 Information on product safety Your hearing aid is resistant to water, sweat and dust under the conditions listed in chapter 5. After exposure to any of these elements the hearing aid must be cleaned and dried. Protect your hearing aid from heat (never leave it near a window or in the car).
  • Page 9 Always use new batteries for your hearing aid. You can return used batteries to your hearing care professional. Remove the battery if you are not using your hearing aid for a long period of time. X-ray radiation (e. g. CT scans, MRI scans) may adversely affect the correct functioning of your hearing aid.

  • Page 10: Hearing Aid Description

    3. Hearing aid description The following user instructions describe three hearing aid models: The UltraPower (UP), SuperPower (SP) and the Canal Receiver Technology (CRT) hearing aid. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use.
  • Page 11 UltraPower and SuperPower model Option A: with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON / OFF switch c Volume control d Program button e Microphone input with Wind and Weather Protector f Hook / sound output g Hearing tube h Classic earmold...
  • Page 12 3. Hearing aid description UltraPower and SuperPower model Option B: Power SlimTube with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON / OFF switch c Volume control d Program button e Microphone input with Wind and Weather Protector f Power SlimTube g Classic earmold...
  • Page 13 CRT model Option A: with cShell Option B: with Dome a Earpiece: cShell b Earpiece: Dome c Battery compartment with ON/OFF switch d Push button e Microphone input with microphone protection f xReceiver unit g Retention...

  • Page 14: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green.
  • Page 15 UltraPower and SuperPower model To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig.
  • Page 16 4. Using the hearing aid CRT model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig.

  • Page 17: Step 2. Battery Preparation

    In order to change a hearing program, press the button displayed (Fig. 1d). Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery. Fig. 2...

  • Page 18: Step 3. Inserting The Battery

    4. Using the hearing aid Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a / 3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b / 3d). UP and SP model CRT model Fig.

  • Page 19: Step 4. Turning On The Hearing Aid

    Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4a/b). UP and SP model CRT model Fig. 4a Fig. 4b Open and close the battery compartment gently and carefully. Check if you feel resistance when closing the battery compartment.

  • Page 20: Step 5. Inserting The Hearing Aid

    4. Using the hearing aid The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid.
  • Page 21 Step 5.1 Identifying the hearing aid for the right and left ear Color indicator: right = red left = blue CRT model UP and SP model Fig. 5a Fig. 5b...
  • Page 22 4. Using the hearing aid Step 5.2 Inserting an UltraPower or SuperPower model with classic earmold With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig. 5c). Take the earmold up to your ear (Fig.
  • Page 23 If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear.
  • Page 24 4. Using the hearing aid Step 5.3 Inserting an UltraPower or SuperPower model with Power SlimTube with classic earmold Follow the instructions in Step 5.2, as this procedure is identical. Step 5.4 Inserting a CRT model with a cShell With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.2) behind your right ear (Fig.
  • Page 25 If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid. Now insert your left hearing aid in the same way (marked in blue, see step 5.4).

  • Page 26: Step 6. Adjusting The Volume Control Behind The Ear

    4. Using the hearing aid Step 6. Adjusting the volume control behind the ear Step 6.1 Adjusting the volume control behind the ear with an UltraPower or SuperPower model To increase the volume press the volume control upwards. To decrease it, press the volume control downwards using your forefinger.
  • Page 27 Step 6.2 Adjusting the volume control behind the ear with a CRT model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector. To increase the volume, press the button on your right hearing aid.

  • Page 28: Step 7. Selecting The Hearing Program Behind The Ear

    4. Using the hearing aid Step 7. Selecting the hearing program behind the ear Step 7.1 Selecting the hearing program behind the ear with an UltraPower or SuperPower model In order to select or change a hearing program, press the program button displayed (Fig. 7a). Fig.
  • Page 29 Step 7.2 Selecting the hearing program behind the ear with a CRT model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector. In order to select or change a hearing program, press the program button displayed (Fig.

  • Page 30: Step 8. Removing The Hearing Aid

    4. Using the hearing aid Step 8. Removing the hearing aid Step 8.1 Removing an UltraPower or SuperPower model with classic earmold Take the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig.
  • Page 31 Step 8.2 Removing an UltraPower or SuperPower model with Power SlimTube with classic earmold Follow the instructions in Step 8.1, as this procedure is identical. Step 8.3 Removing a CRT model with a cShell Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig.

  • Page 32: Step 9. Turning Off The Hearing Aid

    4. Using the hearing aid Step 8.4 Removing a CRT model with dome Follow the instructions in Step 8.3, as this procedure is identical. In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.

  • Page 33: Step 10. Changing The Battery

    Step 10. Changing the battery Before the battery is completely empty, your hearing aid will indicate to you that the battery soon needs to be changed with an acoustic signal. Once this happens, you have about 30 minutes (in some cases longer) to change the battery.

  • Page 34: Step 11. Changing The Battery In Hearing Aid With A Secured Battery Compartment

    4. Using the hearing aid Step 11. Changing the battery in hearing aids with a secured battery compartment All Naída S hearing aid models have the option to be fitted with a tamper proof battery compartment if needed for safety reasons. The UltraPower and SuperPower hearing aid use the same type of tamper- proof battery compartment as described in Step 11.1, the CRT hearing aid uses a different type as described...
  • Page 35 Step 11.1 Changing the battery in an UltraPower or SuperPower model with secured battery compartment After you have opened the battery compartment, pull the green plastic tab with the fingernail (Fig. 11a) and push it upwards (Fig. 11b). The battery can only be inserted when the plastic tab is in upwards position (Fig.
  • Page 36 4. Using the hearing aid The old battery can now be replaced and a new one inserted (Fig. 11c). Fig. 11c Move the plastic tab over the inserted battery (Fig. 11d) so that it lies against it. Lock the battery by pushing towards the hearing aid with your finger (Fig.
  • Page 37 Step 11.2 Changing the battery in a CRT model with secured battery compartment After you have opened the battery compartment, push the battery out of the battery compartment with the support of a pen back (Fig. 11f). Insert the new battery so that you see the + symbol on the battery (Fig.

  • Page 38: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 39 J The hearing aid is used and maintained as described in this user guide. Naída S hearing aids modified with either the design- integrated FM receiver or tamperproof battery door are also WaterResistant. Naída S hearing aids modified with a battery compartment allowing use of an audio shoe and universal FM receiver, are no longer WaterResistant.
  • Page 40 5. Care and maintenance For an UltraPower or SuperPower model Never immerse your hearing aid in water or other liquids. Always remove your hearing aid before showering, bathing or swimming. It is not designed for any kind of swimming or diving activities. For a CRT model Your hearing aid is resistant to temporary immersion in water, however always remove your hearing aid...
  • Page 41 Daily Inspect the earmold and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. If you need to clean your hearing aid intensively, ask your hearing care professional for advice and information on filters or drying capsules.

  • Page 42: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 43 Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts. Contact your hearing care professional with this information, they will be able to help and advise you. Crackling or buzzing noises Check the hearing tube and earmold for earwax residue. Check the hearing tube for damage (color changes, hardening, or cracks) and contact your hearing care professional if necessary for replacement.

  • Page 44: Wireless Accessories

    7. Wireless accessories Wireless accessories Phonak has developed a broad range of wireless accessories that allow you to best use and discreetly control your hearing aid. These include, for example, remote controls, wireless connection modules to the TV and computer, and much more. Programs and...

  • Page 45: Fm Systems

    – without disruptive background noises or echoes. Phonak is a leader in FM communication. In order to take advantage of the benefits of these high-tech radio systems, consult with your hearing care professional.

  • Page 46: Fm System Description

    8. FM-systems 8.2 FM system description The following pages describe the two FM receiver models: the design-integrated FM receiver and the audio shoe with universal FM receiver. On the following pages use the labeled drawings to identify the FM receiver that you use. 8.3 Design-integrated FM receiver Option A: Option B:...
  • Page 47 With the design-integrated FM receiver attached the hearing aid offers all functionalities and usability as without the FM receiver. (see chapter 4) Your hearing care professional has already prepared your hearing aid for use with the design-integrated FM receiver. The design- integrated FM receiver can not be removed.

  • Page 48: Audio Shoe With Universal Fm Receiver

    8. FM-systems 8.4 Audio shoe with universal FM receiver Option A: Option B: UP and SP model CRT model a Hearing aid b Battery compartment c Audio shoe for universal FM receiver d Universal FM receiver With the universal FM receiver attached the hearing aid offers all functionalities and usability as without the FM receiver (see chapter 4).
  • Page 49 Naída S with the audio shoe and the universal FM receiver is not WaterResistant. Please ask you hearing care professional for further information. Attaching the audio shoe to the hearing aid Your hearing care professional has already prepared your hearing aid for use with a universal FM receiver. Figures 8.1 to 8.5 show the UltraPower and SuperPower model, follow these instructions for the CRT model, as this procedure is identical.
  • Page 50 8. FM-systems Push the hearing aid down until it snaps into place (Fig. 8.2). The audio shoe is now properly attached to the hearing aid. A universal FM receiver can now be attached. Fig. 8.2 Attaching the universal FM receiver to the audio shoe Connect the universal FM receiver to the audio shoe by pushing the three pins of the universal FM receiver into the three sockets of the audio shoe.
  • Page 51 To have FM immediately active when required, Phonak recommends to leave the universal FM receiver attached when not in use. Remove the audio shoe from the hearing aid To remove the audio shoe, take the hearing aid between your thumb and forefinger. Pull the locking system on the audio shoe back (Fig.

  • Page 52: Service And Warranty

    9.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.

  • Page 53: Compliance Information

    10. Compliance information Europe: Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer.
  • Page 54 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
  • Page 55 Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 56 11. Information and explanation of symbols With the CE symbol, Phonak AG confirms that this Phonak product – XXXX including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 57 EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 58 11. Information and description of symbols Transport During transport or storage, the and storage temperature should not exceed the conditions limit values of –20°/60° Celsius and relative humidity of 65% for a long period of time. The air pressure range between 500 and 1100 hPa is appropriate.
  • Page 60 Manufacturer: Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland EU Representative: Phonak GmbH D-70736 Fellbach-Oeffingen Germany 0459 www.phonak.com...

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