Phonak Q90 User Manual
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Phonak Q90 User Manual

Naída q hearing aid
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Phonak Naída Q
(Q90/Q70/Q50/Q30)
User Guide

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Summary of Contents for Phonak Q90

  • Page 1 Phonak Naída Q (Q90/Q70/Q50/Q30) User Guide...

  • Page 2: Table Of Contents

    Contents 1. Welcome 2. Important safety information: Please read before operating your hearing aid for the first time Hazard warnings Information on product safety 3. Hearing aid description 4. Step-by-step instructions for using the hearing aid Step 1. Getting to know your hearing aid Step 2.
  • Page 3 6. Troubleshooting 7. Conversation in noise or over distance 7.1 Communication in noise and over distance with Roger 7.2 Making phone calls with Phonak DECT CP1 7.3 Connecting to audio sources and remote control 8. Service and warranty 9. Compliance information...
  • Page 4 This user guide is valid for: Wireless models CE mark applied Phonak Naída Q90-UP 2013 Phonak Naída Q90-SP 2013 Phonak Naída Q90-RIC 2013 Phonak Naída Q70-UP 2013 Phonak Naída Q70-SP 2013 Phonak Naída Q70-RIC 2013 Phonak Naída Q50-UP 2013 Phonak Naída Q50-SP 2013 Phonak Naída Q50-RIC...

  • Page 5: Welcome

    1. Welcome Your new hearing aid is a premium Swiss quality product. It was developed by Phonak, one of the world‘s leading companies in hearing technology. Your hearing aid offers the most modern digital hearing technology currently available on the market.

  • Page 6: Important Safety Information

    2. Important safety information Please read the information on the following pages before using your hearing aid. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. Infrequent use of a hearing aid does not permit a user to attain full benefit from it.
  • Page 7 ! Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted. Such changes may damage your ear or the hearing aid. ! Do not use the hearing aids in explosive areas (mines or industrial areas with danger of explosions).
  • Page 8 2. Important safety information ! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur, please check with your hearing care professional or physician. ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear.
  • Page 9 ! External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards. Only use accessories approved by Phonak AG, to avoid any electrical shock. ! The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.):...

  • Page 10: Information On Product Safety

    2. Important safety information 2.2 Information on product safety I Phonak hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aids in water. Phonak hearing aids are not specifically...
  • Page 11 I When you are not using your hearing aid, leave the battery compartment open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. I Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
  • Page 12 2. Important safety information I Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: S Medical or dental examination with X-ray (also CT scan) S Medical examinations with MRI/NMRI scans, generating magnetic fields...

  • Page 13: Hearing Aid Description

    3. Hearing aid description The following user instructions describe three hearing aid models: The UltraPower (UP), SuperPower (SP) and the Receiver-In-Canal Technology (RIC) hearing aid. The different hearing aids can be adapted with a variety of earmolds. On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use.
  • Page 14 3. Hearing aid description UltraPower and SuperPower model Option A: with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON / OFF switch c Volume control d Program button e Microphone inputs with Wind and Weather Protector f Hook / sound output g Hearing tube h Classic earmold (detachable)
  • Page 15 UltraPower and SuperPower model Option B: Power SlimTube with classic earmold a Right or left indicator (right=red, left=blue) b Battery compartment with ON / OFF switch c Volume control d Program button e Microphone inputs with Wind and Weather Protector f Power SlimTube g Classic earmold (detachable)
  • Page 16 3. Hearing aid description RIC model Option A: with cShell Option B: with Dome a cShell b Dome (detachable) c Battery compartment with ON/OFF switch d Push button e Microphone inputs with microphone protection f External receiver g Retention...

  • Page 17: Step-By-Step Instructions For Using The Hearing Aid

    4. Step-by-step instructions for using the hearing aid The following chapter provides step-by-step instructions on how to use your hearing aid. Please follow these steps carefully. In the drawings, the parts that are particularly important for each step are shown in green. Step 1.
  • Page 18 4. Using the hearing aid UltraPower and SuperPower model To increase the volume, press the volume control upwards. To decrease the volume, press the volume control downwards (Fig. 1a). Increase volume Decrease volume Fig. 1a In order to change a hearing program, press the program button displayed (Fig.
  • Page 19 RIC model Your hearing care professional can configure the push button as either a volume control or a program selector (not for Q30 models). To increase the volume, press the button on your right hearing aid. To decrease the volume, press the button on your left hearing aid (Fig.

  • Page 20: Step 2. Battery Preparation

    4. Using the hearing aid In order to change a hearing program, press the button displayed (Fig. 1d). Fig. 1d Step 2. Battery preparation Remove the protective foil from the new battery (Fig. 2). Wait for two minutes before inserting to activate the battery.

  • Page 21: Step 3. Inserting The Battery

    Step 3. Inserting the battery Take the hearing aid in your hand (Fig. 3a / 3c) and open the battery door. Insert the battery so that you see the + symbol on the battery (Fig. 3b / 3d). UP and SP model RIC model Fig.

  • Page 22: Step 4. Turning On The Hearing Aid

    4. Using the hearing aid Step 4. Turning on the hearing aid Switch on the hearing aid by closing the battery compartment (Fig. 4a/b). UP and SP model RIC model Fig. 4a Fig. 4b I Open and close the battery compartment gently and carefully.

  • Page 23: Step 5. Inserting The Hearing Aid

    The hearing aid is now switched on. It can take up to 15 seconds before it starts. (When you wear the hearing aid, you will hear an acoustic signal). Step 5. Inserting the hearing aid This step shows you how to correctly insert the hearing aid.
  • Page 24 4. Using the hearing aid Step 5.1 Identifying the hearing aid for the right and left ear Color indicator: right = red left = blue UP and SP model RIC model Fig. 5a Fig. 5b...
  • Page 25 Step 5.2 Inserting an UltraPower or SuperPower model with classic earmold Before inserting the earmold, check that the earmold tube is slided over the hearing aid hook correctly. With your right hand, take your earmold for the right ear (red mark on the hearing aid, see step 5.1) between your thumb and forefinger (Fig.
  • Page 26 4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the earmold until it fits correctly. Check the fit by running your finger over the bowl of the ear.
  • Page 27 Step 5.3 Inserting an UltraPower or SuperPower model with Power SlimTube with classic earmold Follow the instructions in Step 5.2, as this procedure is identical. Step 5.4 Inserting a RIC model with a cShell With your right hand, place the right hearing aid (red mark on the hearing aid, see step 5.1) behind your right ear (Fig.
  • Page 28 4. Using the hearing aid If you have problems inserting the hearing aid, use your other hand to gently pull your earlobe downwards. This opens the ear canal a little more and you can rotate the dome until it fits correctly. You have now successfully inserted the right hearing aid.

  • Page 29: Step 6. Adjusting The Volume Control Behind The Ear

    Step 6. Adjusting the volume control behind the ear Step 6.1 Adjusting the volume control behind the ear with an UltraPower or SuperPower model To increase the volume press the volume control upwards. To decrease it, press the volume control downwards using your forefinger.
  • Page 30 4. Using the hearing aid Step 6.2 Adjusting the volume control behind the ear with a RIC model Your hearing care professional can configure your hearing aid push button as either a volume control or a program selector (not for Q30 models). To increase the volume, press the button on your right hearing aid.

  • Page 31: Step 7. Selecting The Hearing Program Behind The Ear

    Step 7. Selecting the hearing program behind the ear Step 7.1 Selecting the hearing program behind the ear with an UltraPower or SuperPower model In order to select or change a hearing program, press the program button displayed (Fig. 7a). Fig.
  • Page 32 4. Using the hearing aid Step 7.2 Selecting the hearing program behind the ear with a RIC model Your hearing care professional can configure your hearing aid (push) button as either a volume control or a program selector (not for Q30 models). In order to select or change a hearing program, press the push button displayed (Fig.

  • Page 33: Step 8. Removing The Hearing Aid

    Step 8. Removing the hearing aid Step 8.1 Removing an UltraPower or SuperPower model with classic earmold Take the hearing aid behind your ear (do not touch the tube!) and lift it above the upper part of your ear and then gently let go (Fig.
  • Page 34 4. Using the hearing aid Step 8.2 Removing an UltraPower or SuperPower model with Power SlimTube with classic earmold Follow the instructions in Step 8.1, as this procedure is identical. Step 8.3 Removing a RIC model with a cShell Grasp the hearing aid by the hearing tube and carefully remove it from your ear (Fig.

  • Page 35: Step 9. Turning Off The Hearing Aid

    Step 8.4 Removing a RIC model with dome Follow the instructions in Step 8.3, as this procedure is identical. ! In very rare cases, the dome can remain in your ear canal when removing the hearing tube from the ear. In the unlikely case that the dome does get stuck in your ear canal, it is strongly recommended to see a physician for safe removal.

  • Page 36: Step 10. Changing The Battery

    4. Using the hearing aid Step 10. Changing the battery Your hearing aid will indicate with a double beep, that the battery soon needs to be changed. You typically have up to 30 minutes to change the battery, however this can differ and might be considerably shorter.

  • Page 37: Step 11. Changing The Battery In Hearing Aid With A Secured Battery Compartment

    Step 11. Changing the battery in hearing aids with a secured battery compartment The UltraPower and SuperPower hearing aid models can be fitted with a secured battery compartment if needed for safety reasons. Open the battery compartment by inserting a pen tip into the notch shown (Fig.
  • Page 38 4. Using the hearing aid Use your thumb and forefinger and pull the battery compartment to open it up (Fig. 11c). Fig. 11c...
  • Page 39 Pull the white tab with your fingernail (Fig. 11d) and push it in an upward direction (Fig. 11e). The battery can only be inserted when the tab is in upwards position (Fig. 11e). Fig. 11d Fig. 11e The old battery can now be replaced by a new one (Fig.
  • Page 40 4. Using the hearing aid Push the white tab down over the battery (Fig. 11g) so that it lies tight over the battery. Lock the battery by pushing the white tab towards the hearing aid with your finger (Fig. 11h). Before you close the battery compartment, check that the white tab is locked in position and the battery is secured.

  • Page 41: Step 12. Using A Design-Integrated Roger Receiver

    Secure the battery compartment by pushing the latch over the battery compartment (Fig. 11j) until it snaps into place (Fig. 11k). Check that the battery compartment is now secured. Fig. 11j Fig. 11k Step 12. Using a design-integrated Roger receiver With the design-integrated receiver attached, the hearing aid offers all functionalities and usability as without the receiver.
  • Page 42 The design-integrated receiver can not be removed. Please ask you hearing care professional for further information. Phonak Naída Q with the design-integrated receiver is WaterResistant. For more information on the water resistant properties of the Naída Q housing, please see chapter 5.

  • Page 43: Step 13. Attaching The Audio Shoe To The Hearing Aid

    Step 13. Attaching the audio shoe to the hearing aid Your hearing care professional has already prepared your hearing aid for use with a universal receiver. I Your Phonak Naída Q is now no longer water resistant. Figures 13a – 15b show the UltraPower and SuperPower model, follow these instructions for the RIC model, as this procedure is identical.

  • Page 44: Step 14. Attaching The Universal Receiver To The Audio Shoe

    4. Using the hearing aid Push the audio shoe down until it snaps into place (Fig. 13b). The audio shoe is now properly attached to the hearing aid. A universal receiver can now be attached. Fig. 13b Step 14. Attaching the universal receiver to the audio shoe Connect the universal receiver to the audio shoe by pushing the three pins of the universal receiver into the...

  • Page 45: Step 15. Remove The Audio Shoe From The Hearing Aid

    I To hear immediately the Roger microphone signal when required, Phonak recommends to leave the universal receiver attached when not in use. Step 15. Remove the audio shoe from the hearing aid To remove the audio shoe, take the hearing aid between your thumb and forefinger.

  • Page 46: Care And Maintenance

    5. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. Please use the following specifications as a guideline: General information Before using hair spray or applying cosmetics, you should remove your hearing aid from your ear, because these products may damage it.
  • Page 47 S After exposure to water, sweat or dust, the hearing aid is cleaned and dried. S The hearing aid is used and maintained as described in this user guide. I Hearing aids with the design-integrated Roger/FM receiver or secured battery compartment are also water resistant.
  • Page 48 5. Care and maintenance Daily Inspect the earmold (dome or cShell) and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, risk for lodging in the tube.

  • Page 49: Troubleshooting

    6. Troubleshooting Hearing aids sound softer than usual / no sound First check whether you can adjust and make the sound louder with the volume control. Then check the hearing tube and earmold for earwax residue and clean if necessary. Check whether the battery is correctly inserted and properly fitted, adjust the fit if necessary.
  • Page 50 6. Troubleshooting Crackling or buzzing noises Check the hearing tube and earmold for earwax residue. Check the hearing tube for damage (color changes, hardening, or cracks) and contact your hearing care professional if necessary for replacement. Whistling Check whether the earmold is correctly and firmly fitted.

  • Page 51: Conversation In Noise Or Over Distance

    When you are surrounded by loud noise, or trying to listen over distance, following a conversation with one or more people can be difficult – even with a Phonak Naída Q hearing aid. In these challenging listening situations, the add-ons in our Wireless Communication Portfolio can help.
  • Page 52 7. Conversation in noise or over distance Roger Pen Roger Clip-On Mic Examples where to benefit from Roger microphones – Family gatherings – One-to-one conversations – Restaurants and bars – Meetings or lectures – TV, PC, MP3, etc. – Cell phone calls...

  • Page 53: Making Phone Calls With Phonak Dect Cp1

    For more info on conversation in noise or over distance please visit: www.phonak.com/boost or ask your hearing care professional. 7.2 Making phone calls with Phonak DECT CP1 The Phonak DECT CP1 can be used as any other cordless phone. But the...

  • Page 54: Connecting To Audio Sources And Remote Control

    Product offering – Phonak ComPilot (Wireless audio streaming and remote control in one) – Phonak PilotOne (Small remote control) – Phonak RemoteMic (Small remote microphone) For more info on Phonak wireless accessories go to www.phonak.com/boost or ask your hearing care professional.

  • Page 55: Service And Warranty

    8.2 International warranty Phonak offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes, earmolds, external receivers.
  • Page 56 8. Service and warranty 8.3 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 57: Compliance Information

    93/42/EEC as well as the Radio and Telecommunications Terminal Equipment Directive 1999/5/EC. The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com (Phonak worldwide locations). Australia: N15398...
  • Page 58 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Notice 2: Changes or modifications made to this device not expressly approved by Phonak may void the FCC authorization to operate this device.
  • Page 59 Notice 3: This device has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules and ICES-003 of Industry Canada. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 60: Information And Description Of Symbols

    10. Information and description of symbols With the CE symbol, Phonak AG confirms that this Phonak product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the R&TTE Directive 1999/5/EC on radio and telecommunications equipment.
  • Page 61 EMC and Radio communications compliance label Australia. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides.
  • Page 62 10. Information and description of symbols Temperature: –20° to +60° Celsius (–4° to +140° Fahrenheit) Humidity transportation: Up to 90% (non condensing) Humidity storage: 0% to 70%, if not in use. See instruction in chapter 2.2 regarding drying the hearing aid after use.
  • Page 64 Phonak AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

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