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Summary of Contents for Phonak Sky L-UP
- Page 1 Phonak Sky™ L-UP User Guide Phonak Sky L-UP Phonak Sky L-UP Trial...
- Page 2 This user guide is valid for: Wireless hearing aids Phonak Sky L90-UP Phonak Sky L70-UP Phonak Sky L50-UP Phonak Sky L30-UP Phonak Sky L-UP Trial...
- Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Hearing aid models Battery size Sky L-UP (L90/L70/L50/L30) Sky L-UP Trial Earpieces Classic earmold Universal eartip...
- Page 4 Your hearing aids have been developed by Phonak – a world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed with your well-being in mind. We thank you for making such a great choice and wish you many years of listening pleasure.
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Page 6: Table Of Contents
Contents Your hearing aid Quick guide Parts of the hearing aid Instructions for using the hearing aid Left and right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Multi-function button with indicator light Connectivity overview 10. - Page 7 Further information 13. myPhonak Junior app overview 14. Roger™ overview 15. Listening in public places 16. Environmental conditions 17. Care and maintenance 18. Exchanging the earpiece 19. Service and warranty 20. Compliance information 21. Information and description of symbols 22. Troubleshooting 23.
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Page 8: Quick Guide
1. Quick guide Changing batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery and For tamper-proof with the flat side wait 2 minutes. battery doors refer facing upwards. to chapter 5.2 Left and right hearing aid markings Blue marking for Red marking for... - Page 9 On/Off For tamper-proof battery doors refer to chapter 5.2 Multi-function button with indicator light The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”.
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Page 10: Parts Of The Hearing Aid
• Checking “Your hearing aid details” on page 3 • Comparing your earpiece and your hearing aid with the following models Compatible earpieces Classic Universal earmold eartip Sky L-UP / Sky L-UP Trial Hook / sound outlet Multi-function button with indicator light Classic earmold (detachable) Battery door Also available with tamper-proof solutions for children younger than 36 months (refer to chapter 5.2) -
Page 11: Left And Right Hearing Aid Markings
3. Left and right hearing aid markings There is a blue or red marking on the hearing aid to indicate if it is a left or right hearing aid. Blue marking for Red marking for left hearing aid. right hearing aid. -
Page 12: On/Off
4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody. -
Page 13: Batteries
5. Batteries 5.1 Insert battery with a standard battery door Remove the Open the Place battery in sticker from battery door. the battery door the new battery with the flat side and wait 2 facing upwards. minutes. If it is difficult to close the battery door check that the battery is inserted correctly and that the flat side is facing upwards. - Page 14 ANSI battery marking on code code size package Phonak Sky L-UP / L-UP Trial blue PR44 7003ZD Please ensure that you use the correct type of battery in your hearing aid (zinc-air). Please also refer to chapter 23.2 for further information on product...
- Page 15 5.2 Insert battery with a tamper-proof battery door This hearing aid can be fitted with a tamper-proof battery door if needed for safety reasons (for children younger than 36 months). Opening the battery door Place the tip of the tool in the small hole at the bottom of the hearing aid.
- Page 16 Inserting the battery Remove the sticker from the new battery and wait for 2 minutes. Place the battery in the battery door with the flat side facing upwards. Closing the battery door The battery is only secured when the battery door is closed correctly.
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Page 17: Putting On The Hearing Aid
6. Putting on the hearing aid 6.1 Putting on the hearing aid with classic earmold Take the earmold up to your ear and place the ear canal part into your ear canal. Place the hearing aid behind your ear. Insert the upper part of the earmold into the upper part of the bowl of your ear. -
Page 18: Removing The Hearing Aid
7. Removing the hearing aid 7.1 Removing the hearing aid with classic earmold Lift the hearing aid above the upper part of your ear. Grab the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid. -
Page 19: Multi-Function Button With Indicator Light
8. Multi-function button with indicator light The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout. - Page 20 Your hearing care professional can activate/deactivate the indicator light in different ways. The complete list of the hearing aid status alerts is shown below. Please ask your hearing care professional to mark what has been activated accordingly. Status hearing aid Indicator light pattern c Hearing aid is powered on Repeating single...
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Page 21: Connectivity Overview
The illustration below shows the connectivity options available for your hearing aid. Bluetooth® enabled devices TV Connector connected to TV* Phonak RemoteControl Roger™ microphone * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. -
Page 22: Initial Pairing
Initial pairing 10.1 Initial pairing to a Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth® wireless technology. After the initial pairing, your hearing aid will connect automatically to the device. Initial pairing can take up to 2 minutes. - Page 23 Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth® wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/en-int/support...
- Page 24 10.2 Connecting to the device After being paired to your device, your hearing aid will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aid can be connected to up to two devices and paired to up to eight devices.
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Page 25: Phone Calls
11. Phone calls Your hearing aid connects directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear notifications and the caller’s voice directly in your hearing aid. Phone calls are “hands free”, this means that your voice is picked up by the hearing aid microphones and transmitted back to the phone. - Page 26 11.1 Making a call Enter the phone number and press the dial button. You will hear the dialing tone through your hearing aid. Your voice is picked up by the hearing aid microphones and transmitted to the phone.
- Page 27 11.2 Accepting a call When receiving a call, an incoming-call notification will be heard in the hearing aid. The call can be accepted by a short press on the upper or lower part of the multi-function button on the hearing aid (less than 2 seconds) or directly on your phone.
- Page 28 11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...
- Page 29 11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...
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Page 30: Flight Mode
12. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth® connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:... - Page 31 In flight mode, your hearing aid cannot connect directly to your phone. 12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open the battery door. For tamper-proof battery door refer to Chapter 5.2. Close the battery door again.
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Page 32: Myphonak Junior App Overview
13. myPhonak Junior app overview To learn more about myPhonak Junior, please visit the webpage www.phonak.com/junior-ug or scan the QR code To install myPhonak Junior please scan the QR code... -
Page 33: Roger™ Overview
To learn more about the Roger™ technology and microphones, please visit the webpage www.phonak.com/roger or scan the QR code. Roger™ microphones are sold separately. * RogerDirect™ requires the installation of Roger™ receivers into the Phonak hearing aids by a hearing care professional. -
Page 34: Listening In Public Places
15. Listening in public places Your hearing aid has a telecoil option that can help you hear in various public places such as churches, concert halls, train stations and government buildings. When you see this symbol, a loop system is present and is compatible with your hearing aid. -
Page 35: Environmental Conditions
16. Environmental conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to use, transport and store the hearing aid according to the following conditions: Operating Transport Storage... - Page 36 These hearing aids are classified as IP68. This means that they are water and dust resistant and designed to withstand daily life situations. They can be worn in the rain but should not be fully submerged in water or used when taking a shower, swimming or other water activities.
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Page 37: Care And Maintenance
17. Care and maintenance Expected Service Life: The hearing aids have the expected service life of five years. The devices are expected to remain safe for use for this duration. Commercial service period: Routine and diligent care of your hearing aids will contribute to the outstanding performance for the duration of the expected service life of your devices. - Page 38 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place.
- Page 39 Daily Inspect the earpiece and tube for earwax and moisture deposit. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water, as this could cause moisture to be trapped in the tube.
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Page 40: Exchanging The Earpiece
18. Exchanging the earpiece Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced. -
Page 41: Service And Warranty
19. Service and warranty Local warranty Please ask the hearing care professional where you purchased your hearing aids about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid but not accessories such as batteries, tubes, earpieces, external receivers. - Page 42 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.
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Page 43: Compliance Information
2017/745 as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/en-int/certificates (Phonak worldwide locations). - Page 44 The wireless models listed on page 2 are certified under: Phonak Sky L-UP (L90/L70/L50/L30) Phonak Sky L-UP Trial FCC ID: KWC-BPZ IC: 2262A-BPZ Canada...
- Page 45 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
- Page 46 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
- Page 47 Class B cause any interferences in nearby electronic equipment Harmonic Complies emissions Voltage fluctuations / Complies flicker emissions Electromagnetic compatibility (EMC) Phonak hearing aids are EMC-tested in conformity with the requirements of IEC 60601-1-2:2014 or IEC 60601-1- 2:2014 A1 2020.
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Page 48: Information And Description Of Symbols
21. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Regulation (EU) 2017/745 as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned regulation and directive. - Page 49 Indicates the date when the medical device was manufactured. Indicates the Authorized representative in the European Community. The EC REP is also the importer to the European Union. This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides.
- Page 50 Important information for handling and product safety. This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Communications Commission. Indicates a device’s compliance with applicable Radio Spectrum Management’s (RSM) and Australian Communications and Media Authority (ACMA) regulatory arrangements for the legal sale in New Zealand and Australia.
- Page 51 The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth® SIG, Inc. and any use of such marks by Sonova AG is under license. Other trademarks and trade names are those of their respective owners. Japanese mark for certified radio equipment.
- Page 52 This symbol indicates that electronic instructions for use are available. Ingress Protection Rating. IP68 rating indicates that the hearing aid is water and dust resistant. It survived continuous immersion in 1 meter of fresh water for 60 minutes and 8 hours in a dust chamber as per the IEC60529 standard.
- Page 53 During transportation keep dry. The symbol with the crossed-out garbage bin is to make you aware that this hearing aid as well as the batteries may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal.
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Page 54: Troubleshooting
22. Troubleshooting Problem Causes Hearing aid whistles Hearing aid not inserted correctly into ear Cerumen in ear canal Hearing aid too loud Volume too loud Hearing aid not loud Volume too low enough or distorted Low battery Earpiece blocked Hearing has changed Hearing aid plays two Indication for low battery beeps... - Page 55 Change battery (chapter 5) Switch hearing aid off and then on again (chapter 12.2) Pair it to the phone (chapter 10) Change battery (chapter 5) Insert battery correctly (chapter 5) Contact your hearing care professional Please check https://www.phonak.com/en-int/support for further information.
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Page 56: Important Safety Information
23. Important safety information Please read the relevant safety information and limitations-of-use information on the following pages before using your hearing aid. Intended use The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. Intended Patient Population This device is intended for patients from 0 years of age who fulfill the clinical indication for this product. - Page 57 Intended medical indication Presence of hearing loss: • Unilateral or bilateral • Hearing loss type: conductive, sensorineural or mixed • Grades of hearing loss: • Severe • Profound Medical contraindications Medical contraindications for the use of hearing aids are: • Deformity of the ear (i.e. closed ear canal; absence of the auricle) •...
- Page 58 Side effects Physiological side-effects of hearing aids like tinnitus, dizziness, wax build up, too much pressure, sweating or moisture, blisters, itching and/or rashes, plugged or fullness and their consequences like headache and/or ear pain, may be resolved or reduced by your hearing care professional. Conventional hearing aids have the potential to expose patients to higher levels of sound exposure, which might result in threshold shifts in the frequency range affected by...
- Page 59 • Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz and 2000 Hz; • Visible evidence of significant cerumen accumulation or a foreign body in the ear canal; • Pain or discomfort in the ear; •...
- Page 60 The hearing care professional may decide that referral is not appropriate or in the best interests of the patient when the following applies: • When there is sufficient evidence that the condition has been fully investigated by a medical specialist and any possible treatment has been provided;...
- Page 61 The hearing aid is suitable for the home healthcare environment and due to their portability it may happen that it is used in professional healthcare facility environment like physician offices, dental offices etc. A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions.
- Page 62 Any serious incident that has occurred in relation to the hearing aid, should be reported to the manufacturer representative and the competent authority of the state of residence. The serious incident is described as any incident that directly or indirectly led, might have led or might lead to any of the following: a) the death of a patient, user or other person b) the temporary or permanent serious deterioration of...
- Page 63 23.1 Hazard warnings Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person.
- Page 64 If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician. Hearing programs in the directional microphone mode reduce background noises.
- Page 65 The following is only applicable for persons with active implantable medical devices (i.e. pacemakers, defibrillators, etc.): Keep the hearing aid at least 15 cm (6 inches) away from the active implant. If you experience any interference, do not use the hearing aids and contact the manufacturer of the active implant.
- Page 66 Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece. The stability of customized earpieces is designed for normal use. A strong physical impact to the ear (e.g. during sports) may cause the customized earpiece to break. This may lead to perforation of the ear canal or eardrum.
- Page 67 Hearing aids should not be fitted with domes / wax protection systems when used by clients with perforated eardrums, inflamed ear canals or otherwise exposed middle ear cavities. In these cases, we recommend the use of a classic earmold. In the unlikely case that any part of this product should remain in the ear canal, it is strongly recommended to see a physician for safe removal.
- Page 68 Tamper-proof solutions for the detachable parts (e.g., battery door and ear-hook) must be attached for children younger than 36 months to prevent accidental ingestion or inhalation of small parts. In the event that one of these tamper-proof solutions is damaged, the device should be brought to your hearing care professional for repair or exchange.
- Page 69 23.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
- Page 70 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
- Page 71 Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan). Medical examinations with MRI/NMRI scans, generating magnetic fields.
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Page 72: For The Us Market Only, Complies With The Fda Regulations
24. For the US market only, complies with the FDA regulations Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and cell phone can be predicted by adding... - Page 73 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase.
- Page 74 Important notice for prospective noise generator users The Tinnitus Balance noise generator is a broadband sound Generator which may have been enabled in your hearing aid. It provides a means of sound enrichment that can be used as part of a personalized tinnitus management program to provide temporary relief from tinnitus.
- Page 75 The noise generator should never be used at uncomfortable levels. For more information visit www.phonak.com...
- Page 76 Your hearing care professional: Sonova Deutschland GmbH Max-Eyth-Strasse 20 70736 Fellbach-Oeffingen Germany Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...
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Questions and answers
Where do I find the serial
The serial number for a Phonak Sky L-UP hearing aid can be found on the left and right sides of the device.
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