Phonak Naida P-UP Series User Manual
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Phonak Naida P-UP Series User Manual

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Summary of Contents for Phonak Naida P-UP Series

  • Page 1 Phonak Naída User Guide Phonak Naída P-UP Phonak Naída P-UP Trial...
  • Page 2 This user guide is valid for: Models CE mark applied Phonak Naída P90-UP 2021 Phonak Naída P70-UP 2021 Phonak Naída P50-UP 2021 Phonak Naída P30-UP 2021 Phonak Naída P-UP Trial 2021...
  • Page 3 Your hearing aid details If no box is checked and you do not know the model of your hearing aid, please ask your hearing care professional. Your hearing aids operate between 2.4 GHz– 2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12.
  • Page 5 Your hearing aids have been developed by Phonak – the world leader in hearing solutions based in Zurich, Switzerland. These premium products are the result of decades of research and expertise and are designed to keep you connected to the beauty of sound! We thank you for making such a great choice and wish you many years of listening pleasure.

  • Page 6: Table Of Contents

    Contents Your hearing aid Quick guide Parts of the hearing aid Using the hearing aid Left & right hearing aid markings On/Off Batteries Putting on the hearing aid Removing the hearing aid Multi-function button Connectivity overview 10. Initial pairing 11. Phone calls 12.
  • Page 7 Further information 13. Join our hearing loss community! 14. Operating, transport and storage conditions 15. Care and maintenance 16. Exchanging the earpiece 17. Service and warranty 18. Compliance information 19. Information and description of symbols 20. Troubleshooting 21. Important safety information 22.

  • Page 8: Quick Guide

    1. Quick guide Left & right hearing aid markings Blue marking for left hearing aid. Red marking for right hearing aid. Changing batteries Remove the Open the Place battery in sticker from the battery door. the battery door new battery and with the “+”...
  • Page 9 On/Off Multi-function button The button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual instructions. If paired with a Bluetooth® enabled phone, a short press will accept and a long press will reject an incoming call.

  • Page 10: Parts Of The Hearing Aid

    2. Parts of the hearing aid The following pictures show the possible earpieces and hearing aid model described in this user guide. Possible earpieces Classic Universal earmold eartip...
  • Page 11 Naída P-UP / Naída P-UP Trial Multi-function Hook / sound output button Battery door Classic earmold (detachable)

  • Page 12: Left & Right Hearing Aid Markings

    3. Left & right hearing aid markings There is a red or blue marking to tell you if it is a left or a right hearing aid. Blue marking for left hearing aid. Red marking for right hearing aid.

  • Page 13: On/Off

    4. On/Off The battery door is also the on/off switch. Closed battery door = hearing aid is on Open battery door = hearing aid is off When you switch on the hearing aid you may hear a start-up melody.

  • Page 14: Batteries

    5. Batteries 5.1 Insert battery (standard battery doors) Remove the Open the Place battery in sticker from battery door. the battery door the new battery with the “+” and wait two symbol facing minutes. upwards. If it is difficult to close the battery door: Check that the battery is inserted correctly and the “+”...
  • Page 15 ANSI battery marking on code code size package Phonak Naída P-UP / P-UP Trial blue PR44 7003ZD Please ensure you use the correct type of battery in your hearing aids (zinc-air). Please also read chapter 21.2 for further information on product safety.
  • Page 16 5.2 Insert battery with a secured battery door This hearing aid can be fitted with a secured battery door if needed for safety reasons. Place the tip of the tool in Use the tool as a lever the small hole at the to open the battery door bottom of the hearing aid.

  • Page 17: Putting On The Hearing Aid

    6. Putting on the hearing aid Putting on the hearing aid with classic earmold Take the earmold up to your ear and place the ear canal part into your ear canal. Place the hearing aid behind your ear. Insert the upper part of the earmold into the upper part of the bowl of your ear.

  • Page 18: Removing The Hearing Aid

    7. Removing the hearing aid Removing the hearing aid with classic earmold Lift the hearing aid above the upper part of your ear. Grasp the earmold with your fingers and gently remove it. Please try to avoid gripping the tube to remove the hearing aid.

  • Page 19: Multi-Function Button

    8. Multi-function button The multi-function button has several functions. It functions as a volume control and/or a program change depending on the hearing aid programming. This is indicated in your individual “Hearing aid instructions”. Please ask your hearing care professional for a printout.

  • Page 20: Connectivity Overview

    TV Connector connected to TV* Phonak RemoteControl Roger microphone** * The TV Connector can be connected to any audio source such as a TV, PC or hi-fi system. ** Roger wireless microphones can be connected to your hearing aids as well.

  • Page 21: Initial Pairing

    10. Initial pairing 10.1 Initial pairing to Bluetooth® enabled device It is only necessary to perform the pairing procedure once with each device featuring Bluetooth wireless technology. After the initial pairing, your hearing aids will connect automatically to the device. The initial pairing process can take up to 2 minutes.
  • Page 22 Select the hearing aid from the list to simultaneously pair both hearing aids. A beep confirms successful pairing. For more information about pairing instructions for Bluetooth wireless technology, specific to some of the most popular phone manufacturers, go to: https://www.phonak.com/com/en/support.html...
  • Page 23 10.2 Connecting to the device After your hearing aids have been paired to your device, they will automatically connect again when switched on. The connection will be maintained as long as the device remains ON and within range. Your hearing aids can be connected to up to two devices and paired to up to eight devices.

  • Page 24: Phone Calls

    11. Phone calls Your hearing aids connect directly with Bluetooth® enabled phones. When paired and connected to your phone, you will hear the caller’s voice directly in your hearing aids. Your hearing aids pick up and transmit your voice to the phone. Your voice Caller’s voice Bluetooth®...
  • Page 25 11.1 Making a call Enter the phone number and press the dial button. You will hear the ring tone through your hearing aids. Your hearing aids pick up and transmit your voice to the phone. 11.2 Accepting a call When receiving a call, a calling notification will be heard in the hearing aids.
  • Page 26 11.3 Ending a call A call can be ended by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...
  • Page 27 11.4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi-function button on the hearing aid (more than 2 seconds) or directly on your phone. Long press > 2 sec...

  • Page 28: Flight Mode

    12. Flight mode Your hearing aid operates between 2.4 GHz–2.48 GHz frequency range. When flying some operators require all devices to be switched into flight mode. Entering flight mode will not disable normal hearing aid functionality, only the Bluetooth connectivity functions. 12.1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid:...
  • Page 29 12.2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid: Open battery door. Close the battery door again.

  • Page 30: Join Our Hearing Loss Community

    13. Join our hearing loss community! On HearingLikeMe.com you will find: • Living with Hearing Loss A set of interesting articles on how to live with hearing loss. • Forum A forum to meet and engage with a growing number of people who face the same challenges.

  • Page 31: Operating, Transport And Storage Conditions

    14. Operating, transport and storage conditions The product is designed such that it functions without problems or restrictions if used as intended, unless otherwise noted in this user guide. Please ensure to use, transport and store the hearing aid according to the following conditions: Transport Storage Temperature...

  • Page 32: Care And Maintenance

    15. Care and maintenance Diligent and routine care of your hearing aid contributes to outstanding performance and a long service life. To ensure a long service life, Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid.
  • Page 33 Your hearing aids are resistant to water, sweat and dust under the following conditions: • The battery door is fully closed. Ensure that no foreign object such as hair is caught in the battery door when it is closed. • After exposure to water, sweat or dust, the hearing aid is cleaned and dried.
  • Page 34 Daily Inspect the earpiece and tube for earwax and moisture deposits. Clean the surfaces with a lint-free cloth. Never use cleaning agents such as household detergents, soap, etc. for cleaning your hearing aid. It is not recommended to rinse these parts with water. If you need to clean your hearing aid intensively, ask your hearing care professional for advice.

  • Page 35: Exchanging The Earpiece

    16. Exchanging the earpiece Please check the earpiece regularly and exchange or clean it if it looks dirty or if the hearing aid volume or sound quality is reduced.

  • Page 36: Service And Warranty

    17. Service and warranty Local warranty Please ask the hearing care professional, where you purchased your hearing aid, about the terms of the local warranty. International warranty Sonova AG offers a one year limited international warranty, valid starting from the date of purchase. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not accessories such as batteries, tubes and earmolds.
  • Page 37 Warranty limitation This warranty does not cover damage from improper handling or care, exposure to chemicals or undue stress. Damage caused by third parties or non-authorized service centers renders the warranty null and void. This warranty does not include any services performed by a hearing care professional in their office.

  • Page 38: Compliance Information

    Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www.phonak.com/us/en/certificates (Phonak worldwide locations).
  • Page 39 The models listed on page 2 are certified under: Phonak Naída P-UP (P90/P70/P50/P30) Phonak Naída P-UP Trial FCC ID: KWC-BPZ IC: 2262A-BPZ Canada...
  • Page 40 Notice 1: This device complies with Part 15 of the FCC Rules and with RSS-210 of Industry Canada. Operation is subject to the following two conditions: 1) this device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 41 no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 42 Radio information of your hearing aid Antenna type Resonant loop antenna Operation frequency 2.4 GHz – 2.48 GHz Modulation GFSK, Pi/4 DPSK, GMSK Radiated power < 1 mW Bluetooth® Range Bluetooth 4.2 Dual-Mode Profiles supported HFP (Hands-free profile), A2DP Compliance with emission and immunity standards Emission standards EN 60601–1-2:2015 IEC 60601–1-2:2014...
  • Page 43 Immunity standards EN 60601-1-2:2015 IEC 60601-1-2:2014 EN 61000-4-2:2009 IEC 61000-4-2:2008 EN 61000-4-3:2006+A1+A2 IEC 61000-4-3:2006+A1+A2 EN 61000-4-4:2012 IEC 61000-4-4:2012 EN 61000-4-5:2014 IEC 61000-4-5:2014 EN 61000-4-6:2014 IEC 61000-4-6:2013 EN 61000-4-8:2010 IEC 61000-4-8:2009 EN 61000-4-11:2004 IEC 61000-4-11:2004 IEC 60601-1 (§ 4.10.2):2005 ISO 7637-2:2011...

  • Page 44: Information And Description Of Symbols

    19. Information and description of symbols With the CE symbol, Sonova AG confirms that this product – including accessories – meets the requirements of the Medical Devices Directive 93/42/EEC as well as the Radio Equipment Directive 2014/53/EU. The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above-mentioned directives.
  • Page 45 This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides. This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides. Important information for handling and product safety.
  • Page 46 Indicates the manufacturer’s serial number so that a specific medical device can be identified. Indicates the manufacturer’s catalogue number so that the medical device can be identified. Indicates the date when the medical device was manufactured. Temperature during transportation and storage: –20°...
  • Page 47 Atmospheric pressure: 500 hPa to 1060 hPa The symbol with the crossed-out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste. Please dispose of old or unused hearing aids, at waste disposal sites intended for electronic waste, or give your hearing aid to your hearing care professional for disposal.

  • Page 48: Troubleshooting

    Moisture on battery or (intermittent) hearing aid Phone call function does not work Hearing aid is in flight mode Hearing aid not paired to the phone If the problem persists, contact your hearing care professional for assistance. Please check https://www.phonak.com/com/en/support.html for further information.
  • Page 49 What to do Change battery (chapter 5) Clean earpiece (chapter 15) Insert battery correctly (chapter 5) Switch hearing aid on by completely closing battery door (chapter 4) Insert hearing aid correctly (chapter 6) Contact your hearing care professional Decrease volume if volume control available (chapter 8) Change battery (chapter 5) Clean earpiece (chapter 15) Turn volume up if volume control available (chapter 8)

  • Page 50: Important Safety Information

    The hearing aid is intended to amplify and transmit sound to the ear and thereby compensate for impaired hearing. The Phonak Tinnitus Balance software feature is intended for use by people with tinnitus who also desire amplification. It provides supplementary noise stimulation which can help defocus the user`s attention from their tinnitus.
  • Page 51 36 months of age or older. Individuals with cognitive impairment should be supervised at all times to ensure their safety. The target group for the Phonak Tinnitus Balance software feature are adults 18 years of age or older with tinnitus who also desire amplification.
  • Page 52 21.1 Hazard warnings Your hearing aids operate between 2.4 GHz–2.48 GHz frequency range. When flying please check if flight operator requires devices to be switched into flight mode, see chapter 12. The hearing aids (specially programmed for each hearing loss) must only be used by the intended person.
  • Page 53 Hearing aid batteries are toxic if they are swallowed! Keep out of the reach of children, individuals with cognitive impairment, and pets. If batteries are swallowed, consult your physician immediately! If you feel pain in or behind your ear, if it is inflamed or if skin irritation and accelerated accumulations of earwax occur, please check with your hearing care professional or physician.
  • Page 54 Keep magnets (i.e. battery handling tool, EasyPhone magnet, etc.) at least 15 cm (6 inches) away from the active implant. If using a Phonak wireless accessory, consult the chapter “Important safety information” in your wireless accessory user guide.
  • Page 55 Portable RF communications equipment (including peripherals such as antenna cables and external antennas) should be used no closer than 30 cm (12 inches) to any part of the hearing aids, including cables specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
  • Page 56 21.2 Information on product safety These hearing aids are water resistant and not waterproof. They are designed to withstand normal activities and occasional accidental exposure to extreme conditions. Never immerse your hearing aid in water! These hearing aids are not specifically designed for extended periods of water submersion on a continual basis, that is worn in activities such as swimming or bathing.
  • Page 57 When you are not using your hearing aid, leave the battery door open so that any moisture can evaporate. Make sure that you always completely dry your hearing aid after use. Store the hearing aid in a safe, dry and clean place. Do not drop your hearing aid! Dropping onto a hard surface can damage your hearing aid.
  • Page 58 Remove the battery if you are not using your hearing aid for a long period of time. Special medical or dental examination including radiation described below, may adversely affect the correct functioning of your hearing aids. Remove and keep them outside the examination room/area before undergoing: Medical or dental examination with X-ray (also CT scan).

  • Page 59: For The Us Market Only, Complies With The Fda Regulations

    22. For the US market only, complies with the FDA regulations Important information: Cell phones Some hearing aid users have reported a buzzing sound in their hearing aids when they are using cell phones. According to the ANSI 63.19 (American National Standard Methods of Measurement of Compatibility between Wireless Communications Devices and Hearing Instruments) standard, the compatibility of a particular hearing aid and...
  • Page 60 Note: the performance of individual hearing aids may vary with individual cell phones. Therefore, please try the hearing aid with your cell phone or, if you are purchasing a new phone, be sure to try it with your hearing aid prior to purchase. For additional guidance, please ask your hearing care professional for the booklet entitled “hearing aid compatibility with digital wireless cell phones”.
  • Page 61 Warning to hearing aid dispensers A hearing aid dispenser should advise a prospective hearing aid user to consult promptly with a licensed physician (preferably an ear specialist) before dispensing a hearing aid if the hearing aid dispenser determines through inquiry, actual observation, or review of any other available information concerning the prospective user, that the prospective user has any of the following conditions:...
  • Page 62 (v) Unilateral hearing loss of sudden or recent onset within the previous 90 days. (vi) Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1,000 Hz, and 2,000 Hz. (vii) Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
  • Page 63 Important notice for prospective hearing aid users Good health practice requires that a person with a hearing loss have a medical evaluation by a licensed physician (preferably a physician who specializes in diseases of the ear) before purchasing a hearing aid. Licensed physicians who specialize in diseases of the ear are often referred to as otolaryngologists, otologists or otorhinolaryngologists.
  • Page 64 The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hearing aid. The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs. If you have reservations about your ability to adapt to amplification, you should inquire about the availability of a trial-rental or purchase-option program.
  • Page 65 Children with hearing loss In addition to seeing a physician for a medical evaluation, a child with a hearing loss should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child.
  • Page 66 The noise generator should never be used at uncomfortable levels. For more information visit www.phonak.com...
  • Page 67 Notes...
  • Page 68 Your hearing care professional: Manufacturer: Sonova AG Laubisrütistrasse 28 CH-8712 Stäfa Switzerland www.phonak.com...

This manual is also suitable for:

Naida p-up trialNaida p90-upNaida p70-upNaida p50-upNaida p30-up

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