Obtaining An Rma - Gemini 4:4:4 User Manual

 Damage caused by any overvoltage conditions or reverse voltage conditions.
 Any physical damage to the LCD and/or Touch Screen including scratches.
 Damage to any connector by using excessive force or rough handling.

Any loss or corruption of video or audio data recorded on the unit, or any loss or corruption of
data which is in any way associated with the Gemini 4:4:4.

Obtaining an RMA

It is our policy that all material and repair returns, whether in warranty or not, are only accepted if
an RMA (Return Merchandise Authorization) Number has been issued for the products being
returned.
E-mail Convergent Design at cdsupport (at) convergent-design .com to obtain an RMA number for a
faulty unit, or call ++720-221-3861 (7:30 am to 5 pm Colorado, USA time).
Items must be returned within 15 days of receiving your RMA number.
Returned product must be securely packaged and must have the RMA number clearly marked on
the outside of the package.
RMA numbers and return address may be obtained from Technical Support.
Convergent Design RMA # _______________
4465 Northpark Drive, #400
Colorado Springs, CO 80907
EMAIL: cdsupport@convergent-design.com
WEBSITE: www.convergent-design.com or www.gemini444.com
Phone ++(720) 221-3861 (Preferred, Mountain Time) or
Transit damage caused by inadequate packaging also invalidates the warranty agreement.
Please ship the unit in its original packaging, if possible.
Within the United States, the unit may be shipped directly to Convergent Design once an RMA is
obtained.
Outside the United States, please coordinate with your dealer, which will then coordinate with our
distributor for your part of the world. Our goal is to ensure that the units are shipped properly and
that the units will clear customs without incurring extra charges. In some cases your local dealer or
distributor may be able to provide you with a loaner unit.
www.Gemini444.com
++(866) 654-0080 or
++(803) 278-0941 (For After Hours Support 24/7)
++(719) 930-1376 (For After Hours Support 24/7)
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