If...
My smartphone
or wireless device
cannot find the
camera during
setup.
No image appears
Poor image quality
Motion detection is
not working
Try this...
• Make sure the router is turned on.
• Refresh the connection.
• Make sure your smartphone is connected to the same
network as the camera.
• Make sure the camera's green LED is blinking in a
3-flash/pause pattern. If it isn't, reset the camera by
pressing and holding the Reset button on the cord until
the LEDs begin to flash.
• Make sure the power adaptor is not damaged or
defective and is plugged into an electrical outlet with
power.
• Relocate the camera to obtain the best reception of
wireless signals.
• Make sure the camera is properly configured in the app.
Clean the camera lens using a lens cleaning cloth.
Spots or dust on the lens can also cause image quality
problems.
• Make sure the sensitivity setting is not turned OFF. (Set
sensitivity through the Advanced tab.)
• Adjust the sensitivity of the motion sensor. (Set
sensitivity through the Advanced tab.)
• In motion detection mode, a moving object within the
camera viewing angle is necessary to trigger the motion
sensor for recording.
• Make sure the system date and time have been
correctly set.
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