Contacting Customer Service - Cisco SN 5428 Hardware Installation

Chapter 3 Troubleshooting

Contacting Customer Service

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If you are unable to solve a startup problem after using the troubleshooting
suggestions in this chapter, contact a customer service representative for
assistance and further instructions. Before you call, have the following
information ready to help your service representative assist you as quickly as
possible:
Date you received the SN 5428 Storage Router
•
Chassis serial number (located on the upper-right label on the rear panel of
•
the chassis)
Type of software and release number
•
• Maintenance agreement or warranty information
Brief description of the problem
•
Brief explanation of the steps you have taken to isolate and resolve the
•
problem
Cisco SN 5428 Storage Router Hardware Installation Guide
Contacting Customer Service
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