Troubleshooting; Solving Problems At The Component Level - Cisco SN 5428 Hardware Installation

Solving Problems at the Component Level

OL-4796-01

Troubleshooting

This chapter provides troubleshooting procedures for problems encountered
during installation and consists of the following sections:
• Solving Problems at the Component Level, page 3-1
Identifying Startup Problems, page 3-2
•
Troubleshooting the Power Supply, page 3-3
•
Troubleshooting a Network or Fibre Channel Port Connection, page 3-4
•
Contacting Customer Service, page 3-7
•
The key to success when troubleshooting the SN 5428 Storage Router is to isolate
the problem to a specific storage router component. The first step is to compare
what the SN 5428 Storage Router is doing to what it should be doing. Because a
startup problem is usually attributed to a single component, it is more efficient to
isolate the problem to a subsystem rather than troubleshoot each separate
component in the storage router.
The SN 5428 Storage Router chassis consists of the following subsystems:
The power supply operates whenever system power is on (see the
•
"Troubleshooting the Power Supply" section on page
C H A P T E R
Cisco SN 5428 Storage Router Hardware Installation Guide
3
3-3).
3-1