Transportation Damage & Claims - Alto-Shaam quickchiller QC-3 Operating Procedure Manual

T R ANSPORTATION
DAMAGE and CLAIMS
All Alto-Shaam equipment is sold
Should damage occur in shipment, it is a matter
between the carrier and the consignee. In such
cases, the carrier is assumed to be responsible for the
safe delivery of the merchandise, unless negligence
can be established on the part of the shipper.
1. Make an immediate inspection while the
equipment is still in the truck or immediately
after it is moved to the receiving area. Do not
wait until after the material is moved to a
storage area.
2. Do not sign a delivery receipt or a freight bill
until you have made a proper count and
inspection of all merchandise received.
3. Note all damage to packages directly on the
carrier 's delivery receipt.
4. Make certain the driver signs this receipt. If he
refuses to sign, make a notation of this refusal on
the receipt.
5. If the driver refuses to allow inspection, write
the following on the delivery receipt:
Driver refuses to allow inspection of
containers for visible damage.
6. Telephone the carrier 's office immediately upon
finding damage, and request an inspection. Mail
a written confirmation of the time, date, and the
person called.
7. Save any packages and packing material for
further inspection by the carrier.
8. Promptly file a written claim with the carrier and
attach copies of all supporting paperwork.
We will continue our policy of assisting our
customers in collecting claims which have been
properly filed and actively pursued. We cannot,
however, file any damage claims for you, assume the
responsibility of any claims, or accept deductions in
payment for such claims.
F.O.B. shipping point, and
when accepted by the
carrier, such shipments
become the property of
the consignee.
ORIGINAL EQUIPMENT LIMITED WARRANTY
Alto-Shaam, Inc. warrants to the original purchaser that
any original part that is found to be defective in material
or workmanship will, at our option, subject to provisions
hereinafter stated, be replaced with a new or rebuilt part.
The labor warranty remains in effect one (1) year from
installation or fifteen (15) months from the shipping date,
whichever occurs first. Alto-Shaam will bear normal labor
charges performed during standard business hours not
subject to overtime, holiday rates or any additional fees.
The parts warranty remains in effect one (1) year from
installation or fifteen (15) months from the shipping date,
whichever occurs first.
Exceptions to the one year part warranty period are as listed:
A. Halo Heat cook/hold ovens include a five (5) year parts
warranty on the heating element. Labor will be
covered under the terms of the standard warranty
period of one (1) year or fifteen (15) months.
B. Alto-Shaam Quickchillers include a five (5) year parts
warranty on the refrigeration compressor. Labor will
be covered under the terms of the standard warranty
period of one (1) year or fifteen (15) months.
This warranty does not apply to:
1. Calibration
2. Replacement of light bulbs and/or the replacement of
deli display case glass due to damage of any kind.
3. Equipment damage caused by accident, shipping,
improper installation or alteration.
4. Equipment used under conditions of abuse, misuse,
carelessness or abnormal conditions including
equipment subjected to harsh or inappropriate
chemicals, poor water quality or equipment with
missing or altered serial numbers.
5. Any losses or damage resulting from malfunction,
including loss of product or consequential or incidental
damages of any kind.
6. Equipment modified in any manner from original
model, substitution of parts other than factory
authorized parts, removal of any parts including legs,
or addition of any parts.
This warranty is exclusive and is in lieu of all other
warranties, expressed or implied, including the implied
warranties of merchantability and fitness for purpose. In
no event shall the Company be liable for loss of use, loss of
revenue, or loss of product or profit, or for indirect or
consequential damages. This warranty is in lieu of all
other warranties expressed or implied and Alto-Shaam,
Inc. neither assumes or authorizes any persons to assume
for it any other obligation or liability in connection with
Alto-Shaam equipment.
A LT O - S H A A M , I N C .
®
Warranty effective January 1, 2000