Avaya 3616 Installation Manual page 62

3600 Series Wireless IP Phone Installation
• DL Not On Sector
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone
software and restart the phone.
•
DO NOT POWER OFF
The wireless phone is in a critical section of the software update. Action: None. Do not remove
the battery or attempt to power off the phone while this is displayed. Doing so may require the
phone to be returned to Avaya to be recovered.
• Duplicate IP
The wireless phone has detected another device with its same IP address. Action: If using
DHCP, check that the DHCP server is properly configured to avoid duplicate addresses. If using
static IP, check that the wireless phone was assigned a unique address.
• Erase Failed
Download process failed to erase the memory in the wireless phone. Action: Operation will retry
but may eventually report the error "int. error: 0F" Power cycle the phone.
• Erasing Memory
The wireless phone has determined that a download should occur and is erasing the current
software from memory. Action: None. When the progress bar fills the display line the erase
operation is complete.
• Error!...
A fatal software error has occurred. All handset operation is halted and any call is lost. Action:
This message appears during Halt on Error mode. An error message is displayed below Error!.
Note the details of the message and restart the handset.
•
Extension Error
Displayed for 5 seconds when all of the IP Offices contacted indicate that they do not recognize
the current extension as valid. Action: The user will be asked to enter a valid extension and
password.
• Extension in use
The phone is trying to register with an extension that is already registered on IP Office.
• Files Too Big
The phone software files loaded are incorrect or corrupted. Action: Download the correct phone
software and restart the phone.
•
Flash Config Error
The phones internal configuration is corrupt. Action: Select Restore Defaults from the phone
Admin menu.
• Incompatible
The switch is rejecting the software version presented by the phone. Action: If this condition
persists, contact the system administrator.
• Initializing...
The wireless phone is performing power on initialization. Action: None. This is information only.
• Internal Err. ##
The wireless phone has detected a fault from which it cannot recover. Action: Record the error
code so that it can be reported. Turn the wireless phone off and then on again. If the error
persists, try registering a different wireless phone to the phone port. If error still persists, contact
Avaya Technical Support and report the error.
• Low Battery (and beep)
Action: On call: the battery icon displays and a soft beep will be heard when the user is on the
wireless phone and the battery charge is low. User has 15–30 minutes of battery life left. Action:
Not on call: The battery icon displays whenever the battery pack charge is low The message Low
Battery and a beep sound indicate a critically low battery charge when user is not on the wireless
phone. The wireless phone will not work until the battery pack is charged.
3600 Series IP Phone Installation
IP Office 4.0 15-601082 Issue 05a (22nd May 2007)
Page 62