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Allied Telesis AR100 series User Manual

Allied Telesis AR100 series User Manual

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AR100 SERIES INTERNET ROUTER
U S E R G U I D E
Ü
CONTENTS
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ABOUT
Simply connecting the world

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Summary of Contents for Allied Telesis AR100 series

  • Page 1 AR100 SERIES INTERNET ROUTER U S E R G U I D E Ü CONTENTS Ü ABOUT Simply connecting the world...
  • Page 2 AR100 Series Internet Router User Guide Document Number C613-02001-00 REV B. Copyright © 1999-2000 Allied Telesyn International, Corp. 960 Stewart Drive Suite B, Sunnyvale CA 94086, USA. All rights reserved. No part of this publication may be reproduced without prior written permission from Allied Telesyn.

  • Page 3: Table Of Contents

    ISDN Line Configuration Request Form for 5ESS AT&T switch without IOCs ................... 1-9 ISDN Line Configuration Request Form for DMS-100 Northern Telecom switch without IOCs ............... 1-10 Installing the AR100 Series Internet Router CHAPTER 2 Unpack your router ..................2-1 Position your router ..................2-2 Connect your router ..................
  • Page 4 Navigating the configuration pages ............... 4-4 Saving and exiting the web pages ..............4-4 Configuring for the First Time CHAPTER 5 Internet dial-on-demand connection .............. 5-3 Inter-office dial-on-demand connection ............5-9 Internet and inter-office dial-on-demand connections ........5-15 Configuring for a Leased Line CHAPTER 6 Internet leased line connection ..............
  • Page 5 Contents Troubleshooting CHAPTER 10 Front panel LEDs ..................10-1 Troubleshooting installation ................. 10-2 No LEDs light ..................10-2 System LED stays on ................10-2 LAN Link LED does not light ..............10-2 Communication problems between PC and router ........10-3 No Ethernet card ...................

  • Page 7: Chapter 1 Introduction

    Introduction Welcome to the AR100 Series Internet Router—the complete Small Office/ Home Office Internet solution. Your AR100 Series Internet Router has a Basic Rate ISDN port with full support for two ISDN B channels, providing dual high speed connections to the Internet, to a remote office, or both. You can con- nect up to four PCs directly to the AR100, or connect a hub for even more LAN connections.
  • Page 8 ISDN calls. Make configuration simple Your AR100 Series Internet Router has an easy to use web-based configuration tool. A wizard leads you step by step through setting up an Internet connection and/or an inter-office connection for the first time.

  • Page 9: What Does Your Ar100 Need

    Introduction What does your AR100 need? This section describes the hardware, software and ISDN and Internet service requirements you need before you can configure and use your AR100 router. Hardware and software requirements Before you can install, configure and use your router, you need a PC with the following hardware and software: An i486, Pentium or equivalent processor Windows 95, 98 or 2000.

  • Page 10: Ordering Isdn In Australia

    In the United States and Canada, Basic Rate ISDN is provided using National ISDN-1, 5ESS or DMS-100 formats on the following switch types, all of which are supported by the AR100 Series routers. NI-1 (National ISDN-1) 5ESS (AT&T Custom, Point to Point or Multipoint)
  • Page 11 Introduction An RJ-45 connector to be installed on the ISDN outlet. An NT1 to connect your AR100 router to the ISDN line. Ask for this information from your ISDN service provider: The ISDN switch type they are using One or two directory numbers, as required One or two associated Service Profile Identifiers (SPIDs).

  • Page 12: Telephony On The Ar140

    Internet Service Provider (ISP). About this manual This user guide provides an introduction to the AR100 Series Internet Router, and detailed step-by-step instructions for installing the AR100 and configuring the AR100 using the Access Wizard and Configuration Wizard. The user guide...

  • Page 13: Technical Support

    User Guide and other AR100 Series documentation from the AR100 Support Site at http://www.alliedtelesyn.co.nz/support/ar100. Technical support For on-line support for your AR100 Series Internet Router, see our on-line sup- port page at http://www.alliedtelesyn.co.nz/support/ar100. If you require further assistance, contact your authorised Allied Telesyn distributor or reseller.

  • Page 14: Isdn Line Configuration Request Form With Iocs

    Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form with IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ___________________________________________________________________________ Title ___________________________________________________________________________ Company ___________________________________________________________________________ Address ___________________________________________________________________________ City, State, ZIP ___________________________________________________________________________...

  • Page 15: Isdn Line Configuration Request Form For 5Ess At&T Switch Without Iocs

    Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form for 5ESS AT&T switch without IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ___________________________________________________________________________ Title ___________________________________________________________________________ Company ___________________________________________________________________________...

  • Page 16: Isdn Line Configuration Request Form For Dms-100 Northern Telecom Switch Without Iocs

    Allied Telesyn AR100 Series Internet Router North America ISDN Line Configuration Request Form for DMS-100 Northern Telecom switch without IOCs Enter your details here and send to your ISDN service provider when ordering your ISDN service: Name ______________________________________________________________ Title ______________________________________________________________...

  • Page 17: Chapter 2 Installing The Ar100 Series Internet Router

    Two green S-bus termination straps Start Here Guide Warranty card AR100 Series Installer and Documentation CD-ROM. Note: The two green S-bus termination straps are not needed in most situations, and the router uses line termination in the building. If you need to change your router to network termination, contact your Allied Telesyn distributor or re- seller.

  • Page 18: Position Your Router

    Position your router Position your router Make sure you router is positioned: On a clean flat surface. Out of direct sunlight and away from other heat sources. The router is designed and tested to function between -5° C and 45° C. With plenty of room for air to circulate around the router and its air vents.
  • Page 19 Installing the AR100 Series Internet Router Make sure the PC/Hub switch is in the in/Hub position. (If you use a crossover cable instead of a direct cable, this switch must be in the out/PC position. Note: If the PC/Hub button is in the wrong position the router cannot commu- nicate with the LAN.

  • Page 21: Chapter 3 Getting Connected

    Chapter 3 Getting Connected Now that you have made all the physical connections, you need to establish communication between the router and the PC you will use to configure the router. This chapter describes how to: Configure the first PC connected to the router. Install the support software from the CD-ROM onto the PC.
  • Page 22 Configuring your PC In the Windows Start menu, point to Settings and click the Control Panel. Figure 3-1: Windows Control Panel Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog box. Windows 2000: In the Control Panel, click Network and Dial-up Connec- tions.
  • Page 23 Getting Connected Figure 3-2: Windows Network dialog If TCP/IP appears in the list of network components, then it is already in- stalled. Go to “Installing support software” on page 3-7. If TCP/IP does not appear in the list of network components, click Add in Windows 95 or 98, or Install in Windows 2000, to display the Select Net- work Component Type dialog box.
  • Page 24 Configuring your PC Figure 3-4: Select Network Protocol dialog Select Microsoft from the Manufacturers list and TCP/IP from the Network Protocols list. Click OK to dismiss the dialog. In the Network dialog box, select TCP/IP and click Properties to check the TCP/IP configuration.
  • Page 25 Getting Connected Windows 95 and 98: In the TCP/IP Properties dialog, click on the IP Ad- dress tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corre- sponds to the IP Address and DNS Configuration tabs in Windows 95 and Figure 3-6: TCP/IP Properties IP Address tab Select Obtain an IP address automatically.

  • Page 26: Changing From Dial-Up Networking

    Configuring your PC Click on the DNS Configuration tab to display the DNS Configuration di- alog. Your ISP or network administrator will supply the DNS information required in this tab. Figure 3-7: TCP/IP Properties DNS Configuration tab Select Enable DNS. Enter a host name in the Host field. In the DNS Server Search Order field, enter the IP address of your DNS server and click Add.

  • Page 27: Installing Support Software

    Getting Connected Click OK to save your changes and close the Internet Properties dialog. Click the Close button in the Control Panel title bar to close the Control Panel. Installing support software The AR100 Access Wizard requires some support files to be installed on your PC.

  • Page 28: Getting The Pc And Router Communicating

    Getting the PC and router communicating Click Install Software to open the CD-ROM Install Software screen (Fig- ure 3-9). Figure 3-9: CD-ROM Install Software screen Install the support files for the AR100 Access Wizard on your PC by click- ing on AR100 Access Wizard and following the on screen instructions. If you do not have Adobe Acrobat Reader installed on your PC, install it now by clicking Acrobat Reader and following the on screen instructions.
  • Page 29 In the Welcome dialog, click on the Start button. The Select a Router dialog (Figure 3-11) opens, and the AR100 Access Wizard searches for all the AR100 Series routers on the local LAN. The Select a Router dialog (Figure 3-11) displays the AR100 routers that the Access Wizard has found.
  • Page 30 3-10 Getting the PC and router communicating In the Choosing an IP Address dialog (Figure 3-12), an “Initialising...” mes- sage appears in the IP Address field to show that the wizard is choosing a free IP address for the router. Figure 3-12: Choosing an IP Address dialog When an IP address appears in the IP Address field, click Next.
  • Page 31 Getting Connected 3-11 Select whether or not to use the AR100 as the PC’s gateway, and click Next. The Domain Name Server dialog (Figure 3-15) opens. Go to step 5 on page 3-11. Figure 3-14: Gateway Already Set dialog If you see the Gateway Already Set dialog (Figure 3-14), the PC has been configured to use another device on the LAN as its gateway.
  • Page 32 3-12 Getting the PC and router communicating If you use your router to access the Internet, your PC needs the IP address of a Domain Name Server (DNS). If you not wish to access the Internet, you may still need a DNS server to access your remote office. If you are unsure, contact your network administrator.
  • Page 33 Getting Connected 3-13 The Domain Name Server Address dialog (Figure 3-17) allows you to enter a DNS address. Your ISP will have supplied at least one DNS address. Figure 3-17: Domain Name Server Address dialog Enter the IP address for the DNS server you want your PC to use, and click Next.
  • Page 34 3-14 Getting the PC and router communicating Setting the correct location in the Select Your Country dialog (Figure 3-19) allows the AR100 Configuration and Management Wizards to set up the correct ISDN configuration options for your location. Figure 3-19: Select Your Country dialog Select the country in which the router is located.

  • Page 35: Connecting Additional Pcs

    Getting Connected 3-15 Connecting additional PCs The AR100 has four LAN ports which can be used to create a Local Area Net- work (LAN). PC’s connected to the hub can communicate directly with one another to exchange email, transfer files, or use workgroup applications like Microsoft Netmeeting and Outlook.
  • Page 36 Table 3-1: Check list for configuring additional PCs Configuration parameter Examples Enter your data below Check the TCP/IP configuration on the first PC. Record whether the IP address is dynamically or statically allocated in field A or field B. If the first PC is configured with a specified IP address, record the IP address in field C and the subnet mask in field D.
  • Page 37 Getting Connected 3-17 Check the first PC’s configuration On the first PC used to configure the router, in the Windows Start menu, point to Settings and click the Control Panel. Figure 3-21: Windows Control Panel Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog box.
  • Page 38 3-18 Connecting additional PCs Figure 3-22: Windows Network dialog In the Network dialog box, select TCP/IP and click Properties to check the TCP/IP configuration. (If your PC has more than one network adapter, in the Network dialog box, select the TCP/IP entry for the network adapter connected to the router, and click Properties.
  • Page 39 Getting Connected 3-19 Windows 95 and 98: In the TCP/IP Properties dialog box, click on the IP Address tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corre- sponds to the IP Address, DNS Configuration and Gateway tabs in Win- dows 95 and 98.
  • Page 40 3-20 Connecting additional PCs Click on the DNS Configuration tab. Figure 3-24: DNS Configuration tab Record the host name in field F and the DNS server search order in field G in Table 3-1. If the PC’s IP address is set to Specify an IP address (field B in Table 3-1), continue at step 6 on page 3-21 to record the gateway.
  • Page 41 Getting Connected 3-21 Click on the Gateway tab to display the Gateway dialog. Figure 3-25: Gateway tab Record the gateway address in field H in Table 3-1. Click Cancel to close the TCP/IP Properties dialog box. Click OK to close the Network dialog box. Click the Close button in the Control Panel title bar to close the Control Panel.
  • Page 42 3-22 Connecting additional PCs Is the router’s DHCP server enabled? Using the first PC that configured the router, log into the router’s Menu page and select Update Configuration to open the Update Configuration page. See Chapter 7, Changing Your Configuration. On the Update Configura- tion page, select Ethernet Connection/Modify.
  • Page 43 Getting Connected 3-23 Configure TCP/IP on additional PCs You now have all the information you need to configure TCP/IP on the addi- tional PCs. For each additional PC, follow these steps. In the Windows Start menu, point to Settings and click the Control Panel. Figure 3-27: Windows Control Panel Windows 95 and 98: In the Control Panel, double click the Network icon to display the Network dialog.
  • Page 44 3-24 Connecting additional PCs Figure 3-28: Windows Network dialog. If TCP/IP appears in the list of network components, then it is already in- stalled. Go to step 5 on page 3-25. If TCP/IP does not appear in the list of network components, click Add in Windows 95 or 98, or Install in Windows 2000, to display the Select Net- work Component Type dialog box.
  • Page 45 Getting Connected 3-25 Figure 3-30: Select Network Protocol dialog. Select Microsoft from the Manufacturers list and TCP/IP from the Network Protocols list. Click OK to dismiss the dialog box. In the Network dialog box, select TCP/IP and click Properties. (If your PC has more than one network adapter, in the Network dialog box, select the TCP/IP entry for the network adapter connected to the router, and click Properties.
  • Page 46 3-26 Connecting additional PCs Windows 95 and 98: In the TCP/IP Properties dialog box, click on the IP Address tab. Windows 2000: The Internet Protocol (TCP/IP) Properties dialog corre- sponds to the IP Address, DNS Configuration and Gateway tabs in Win- dows 95 and 98.
  • Page 47 Getting Connected 3-27 Figure 3-33: DNS Configuration tab Select Enable DNS. Enter the DNS host name for the additional PC from fields J, K and L in Table 3-1. Enter the DNS Server Search Order from field G in Table 3-1. If field A in Table 3-1 shows the IP addresses are obtained automatically, click OK to save your changes and close the TCP/IP Properties dialog box.

  • Page 48: Changing From Dial-Up Networking

    3-28 Connecting additional PCs Click the Gateway tab. Figure 3-34: Gateway tab Enter the gateway address from field H in Table 3-1. Click OK to save your changes and close the TCP/IP Properties dialog. Click OK to close the Net- work dialog.

  • Page 49: About Web Access To The Ar100

    Chapter 4 About Web Access to the AR100 The AR100 Configuration Wizard makes configuring your router easy, whether you want to configure it for the first time, view or change an existing configura- tion, monitor the router’s operation, test connections, troubleshoot network problems or upgrade the software for your router.

  • Page 50: One At A Time

    One at a time One at a time Only one user at a time can access the AR100 Configuration Wizard to config- ure the router. If you leave the wizard for more than thirty minutes while you are in the middle of configuring it, another user can log into it. This will restart the configuration wizard without permanently saving any of the configuration.
  • Page 51 About Web Access to the AR100 The Enter Network Password dialog (Figure 4-1) allows only authorised users with the correct password to access the router. (The appearance of this dialog may differ depending on the browser you use.) Figure 4-1: Enter Network Password dialog Enter the username manager and the password friend.

  • Page 52: Navigating The Configuration Pages

    Navigating the configuration pages If you haven’t yet changed the initial manager password, we recom- mend that you do this now, by following the instructions in “Changing system information” on page 7-2. To use the other router utilities available from the Main Menu, see Chap- ter 9, Accessing Router Utilities.

  • Page 53: Chapter 5 Configuring For The First Time

    Chapter 5 Configuring for the First Time This chapter gives step by step instructions for configuring your router for the first time for dial-on-demand ISDN connections with the web based AR100 Configuration Wizard. If you are in Germany or Austria and have an ISDN leased line, see Chapter 6, Configuring for a Leased Line.
  • Page 54 This is the beginning of a series of pages that ask you for specific information about your connections. The wizard creates a standard configuration that will suit most users. If you want to change this initial configuration, add a new con- nection, or remove a connection, you can do this later, as described in Chapter 7, Changing Your Configuration.

  • Page 55: Internet Dial-On-Demand Connection

    Configuring for the First Time Internet dial-on-demand connection Print out the following configuration checklist, and gather the information required. Table 5-1: Checklist for Internet connections, ISDN Dial-on-Demand. Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.
  • Page 56 Internet dial-on-demand connection On the Welcome page, choose ISDN call to the Internet. Click Next. If you have an AR140 router with phone ports, the Phone Setup page (Fig- ure 5-2) opens. Continue at step 3 on page 5-4. If you have an AR130 router without phone ports and are in North America, the ISDN Setup page (Figure 5-3) opens.
  • Page 57 Configuring for the First Time The ISDN Setup page (Figure 5-3) appears only in North America to allow you to enter ISDN configuration information. The ISDN switch type to which you are connected and the SPID information are available from your ISDN service provider.
  • Page 58 Internet dial-on-demand connection The Internet Connection page for ISDN Dial-on-Demand (Figure 5-4) al- lows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP. Figure 5-4: Internet Connection page for ISDN Dial-on-Demand Enter your ISP’s ISDN number.
  • Page 59 Configuring for the First Time the call is made semi-permanent. This could lead to high ISDN call charges. If unsure, check with your ISDN service provider. Click Next. The Configuration Summary page for an Internet connection (Figure 5-5) shows a summary of all the router configuration parameters you have en- tered, as well as standard parameters in the configuration.
  • Page 60 Internet dial-on-demand connection The Test Results page shows a summary of which tests have been per- formed and the results. It takes a few seconds for all the tests to be run. Figure 5-6: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary page.

  • Page 61: Inter-Office Dial-On-Demand Connection

    Configuring for the First Time Inter-office dial-on-demand connection Print out the configuration checklist, and gather the information required. Table 5-2: Checklist for Inter-office connection, ISDN Dial-on-Demand. Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.
  • Page 62 5-10 Inter-office dial-on-demand connection On the Welcome page choose ISDN call to the Office. Click Next. If you have an AR140 router with phone ports, the Phone Setup page (Fig- ure 5-7) opens. Continue at step 3 on page 5-10. If you have an AR130 router without phone ports and are in North America, the ISDN Setup page (Figure 5-8) opens.
  • Page 63 Configuring for the First Time 5-11 The ISDN Setup page (Figure 5-8) appears only in North America to allow you to enter ISDN configuration information. The information required on this page is available from your ISDN service provider. Figure 5-8: ISDN Setup page Select the ISDN switch type to which you are connected.
  • Page 64 5-12 Inter-office dial-on-demand connection The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 5-9) allows you to enter the information the router needs to connect to the re- mote office. The network administrator at the remote office will supply you with this information. Figure 5-9: Inter-Office Connection page for ISDN Dial-on-Demand Enter the remote office ISDN number.
  • Page 65 Configuring for the First Time 5-13 call with lower ISDN call charges, so that the router at the remote office can be configured only to accept incoming calls from your office, and not to send out- going calls to your office, since the latter would be charged at a higher casual rate.
  • Page 66 5-14 Inter-office dial-on-demand connection Put a bookmark in your web browser at this page so that you can easily reach it in the future. Note: You have gained access to the router to configure it by using the factory default password for the router’s manager account. To limit unauthorised ac- cess to the router and its configuration, we recommend that you change this password as soon as you have configured the router for the first time.
  • Page 67 Configuring for the First Time 5-15 Internet and inter-office dial-on-demand connections Print out the following configuration checklist, and gather the information required. Table 5-3: Checklist for Internet and Inter-office connections, ISDN Dial-on-Demand Configuration parameter Examples Enter your data below If you have an AR140 with phone ports, your ISDN provider may have supplied you with one or two ISDN numbers that external callers will use to ring the phone extensions.

  • Page 68: Internet And Inter-Office Dial-On-Demand Connections

    5-16 Internet and inter-office dial-on-demand connections Configuration parameter Examples Enter your data below You need the following information from your network administrator at the remote office. The router uses the remote office ISDN number, username and password to contact the remote office.The local username and password are used by the remote office router to connect to your router.
  • Page 69 Configuring for the First Time 5-17 The Phone Setup page (Figure 5-12) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 5-12: Phone Setup page Enter the local telephone numbers allocated to you by your ISDN pro- vider.
  • Page 70 5-18 Internet and inter-office dial-on-demand connections The ISDN Setup page (Figure 5-13) appears only in North America to allow you to enter ISDN configuration information. The ISDN switch type to which you are connected and the SPID information are available from your ISDN service provider.
  • Page 71 Configuring for the First Time 5-19 The Internet Connection page for ISDN Dial-on-Demand (Figure 5-14) al- lows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP. Figure 5-14: Internet Connection page for ISDN Dial-on-Demand Enter your ISP’s ISDN number.
  • Page 72 5-20 Internet and inter-office dial-on-demand connections the call is made semi-permanent. This could lead to high ISDN call charges. If unsure, check with your ISDN service provider. Click Next. The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 5-15) allows you to enter the information the router needs to connect to the remote office.
  • Page 73 Configuring for the First Time 5-21 Note for Australia only: To make this call semi-permanent, you will need to do three things. Firstly, select Make call semi-permanent in this page. Secondly, set the Auto-disconnect time to Off after you have finished the Configuration Wiz- ard (see the Inter-Office Connection page (Figure 7-6)).
  • Page 74 5-22 Internet and inter-office dial-on-demand connections The Remote IP Networks page (Figure 5-16) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection.
  • Page 75 Configuring for the First Time 5-23 The New IP Network page (Figure 5-17) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 5-17: New IP Network page Enter a subnetwork IP address range and mask.
  • Page 76 5-24 Internet and inter-office dial-on-demand connections The Configuration Summary page for Internet and inter-office connec- tions (Figure 5-18) shows a summary of all the router configuration param- eters you have entered, as well as standard parameters in the configuration. It takes a few seconds for all the tests to be run. Figure 5-18: Configuration Summary page for Internet and inter-office connections The wizard creates a standard configuration using the parameters you have entered.
  • Page 77 Configuring for the First Time 5-25 The Test Results page shows a summary of which tests have been per- formed and the results. It takes a few seconds for all the tests to be run. Figure 5-19: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary page for Internet and inter-office connections (Figure 5-18).

  • Page 79: Chapter 6 Configuring For A Leased Line

    Chapter 6 Configuring for a Leased Line This chapter describes how to configure your router for the first time if you have an ISDN leased line or a combination of leased and dial-on-demand ISDN lines. Leased lines are available in Germany and Austria only. To configure your router for dial on demand only connections in all other countries, see Chapter 5, Configuring for the First Time.
  • Page 80 This is the beginning of a series of pages that ask you for specific information about your connections. The wizard creates a standard configuration that will suit many users. If you want to change this initial configuration, add a new connection, or remove a connection, you can do this later, as described in Chap- ter 7, Changing Your Configuration.

  • Page 81: Internet Leased Line Connection

    Configuring for a Leased Line Internet leased line connection Print out the following configuration checklist, and gather the information required. Table 6-1: Check list for Internet connection, ISDN Leased Line Configuration Parameter Examples Enter your data below Your ISDN provider connects you to your ISP with a leased line on one or two B channels, B1 and B2.
  • Page 82 Internet leased line connection The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-2: Leased Line Connections page Choose ISDN leased line to the Internet. Click Next. The ISDN Leased Line page (Figure 6-3) opens.
  • Page 83 Configuring for a Leased Line Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-3) allows you to choose the B channels the router will use to connect to your ISP.
  • Page 84 Internet leased line connection The Phone Setup page (Figure 6-4) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-4: Phone Setup page Enter the local telephone numbers allocated to you by your ISDN pro- vider.
  • Page 85 Configuring for a Leased Line The Internet Connection page for ISDN Leased Line (Figure 6-5) allows you to enter the IP address that the router will use to connect to your Internet Service Provider (ISP). Your ISP will have given you this information.
  • Page 86 Internet leased line connection The Configuration Summary page for Internet connection Leased Line (Figure 6-6) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-6: Configuration Summary page for Internet connection Leased Line The wizard creates a standard configuration using the parameters you have entered.
  • Page 87 Configuring for a Leased Line The Test Results page (Figure 6-7) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-7: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary page for Internet connection Leased Line (Figure 6-6).

  • Page 88: Inter-Office Leased Line Connection

    6-10 Inter-office leased line connection Inter-office leased line connection Print out the following configuration checklist and gather the information required. Table 6-2: Checklist for Inter-office connection, ISDN Leased Line. Configuration parameter Examples Enter your data below Your ISDN provider connects you to your remote office with a leased line on one or two B channels, B1 and B2.
  • Page 89 Configuring for a Leased Line 6-11 The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-8: Leased Line Connections page Choose ISDN leased line to the Office.
  • Page 90 6-12 Inter-office leased line connection Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-9) allows you to choose the B channels the router will use to connect to your remote office.
  • Page 91 Configuring for a Leased Line 6-13 The Phone Setup page (Figure 6-10) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-10: Phone Setup page Enter the local telephone numbers allocated to you by your ISDN pro- vider.
  • Page 92 6-14 Inter-office leased line connection The Inter-Office Connection page for ISDN Leased Line (Figure 6-11) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-11: Inter-Office Connection page for ISDN Leased Line Enter the remote office username and password the router will use to connect to the remote office.
  • Page 93 Configuring for a Leased Line 6-15 The Configuration Summary for Inter-office Leased Line connection (Figure 6-12) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-12: Configuration Summary for Inter-office Leased Line connection The wizard creates a standard configuration using the parameters you have entered.
  • Page 94 6-16 Inter-office leased line connection The Test Results page (Figure 6-13) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-13: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary for Inter-office Leased Line connection (Figure 6-12).

  • Page 95: Internet And Inter-Office Leased Line Connections

    Configuring for a Leased Line 6-17 Internet and inter-office leased line connections Print out the following configuration checklist and gather the information required. Table 6-3: Checklist for Internet and Inter-office connections, ISDN Leased Line Configuration parameter Examples Enter your data below Your ISDN provider connects you to your ISP and your remote office with a leased lines on two B channels, B1 and B2.
  • Page 96 6-18 Internet and inter-office leased line connections The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-14: Leased Line Connections page Choose ISDN leased line to the Office;...
  • Page 97 Configuring for a Leased Line 6-19 Your ISDN connection has two channels, B1 and B2, that can be used for two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-15) allows you to choose which of these B channels the router will use to connect to your ISP, and which it will use to connect to your remote office.
  • Page 98 6-20 Internet and inter-office leased line connections The Internet Connection page for ISDN Leased Line (Figure 6-16) allows you to enter the IP address that the router will use to connect your Internet Service Provider (ISP). Your ISP will have given you this information. Figure 6-16: Internet Connection page for ISDN Leased Line Enter the IP address for your ISP, and click Next.
  • Page 99 Configuring for a Leased Line 6-21 The Inter-Office Connection page for ISDN Leased Line (Figure 6-17) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information.
  • Page 100 6-22 Internet and inter-office leased line connections The Remote IP Networks page (Figure 6-18) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection.
  • Page 101 Configuring for a Leased Line 6-23 The New IP Network page (Figure 6-19) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-19: New IP Network page Enter a subnetwork IP address range and mask.
  • Page 102 6-24 Internet and inter-office leased line connections The Configuration Summary, Internet and inter-office leased line (Figure 6-20) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-20: Configuration Summary, Internet and inter-office leased line The wizard creates a standard configuration using the parameters you have entered.
  • Page 103 Configuring for a Leased Line 6-25 The Test Results page (Figure 6-21) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-21: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary, Internet and inter-office leased line (Figure 6-20).

  • Page 104: Internet Dial-On-Demand & Inter-Office Leased Line Connections

    6-26 Internet dial-on-demand & inter-office leased line connections Internet dial-on-demand & inter-office leased line connections Print out the following checklist, and gather the information required. Table 6-4: Checklist for Internet Dial-on-Demand and Inter-office Leased Line Configuration parameter Examples Enter your data below Your ISDN provider connects you to your remote office with a leased line on one of two B channels, B1 and B2.
  • Page 105 Configuring for a Leased Line 6-27 On the Welcome page for the AR100 Configuration Wizard (Figure 6-1), click the Show me ISDN Leased Line connection options link. The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections.
  • Page 106 6-28 Internet dial-on-demand & inter-office leased line connections Your ISDN connection has two channels, B1 and B2, that can be used for one or two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-23) allows you to choose which of these B channels the router will use for the leased line connection to your remote office.
  • Page 107 Configuring for a Leased Line 6-29 The Phone Setup page (Figure 6-24) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-24: Phone Setup page Enter the local telephone numbers allocated to you by your ISDN pro- vider.
  • Page 108 6-30 Internet dial-on-demand & inter-office leased line connections The Internet Connection page for ISDN Dial-on-Demand (Figure 6-25) allows you to enter configuration information for your Internet connection. Your ISP will have given you account information that the router needs to connect to the Internet through your ISP.
  • Page 109 Configuring for a Leased Line 6-31 The Inter-Office Connection page for ISDN Leased Line (Figure 6-26) allows you to enter the information the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information.
  • Page 110 6-32 Internet dial-on-demand & inter-office leased line connections The Remote IP Networks page (Figure 6-27) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection.
  • Page 111 Configuring for a Leased Line 6-33 The New IP Network page (Figure 6-28) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-28: New IP Network page Enter a subnetwork IP address range and mask.
  • Page 112 6-34 Internet dial-on-demand & inter-office leased line connections The Configuration Summary, Internet and inter-office leased line (Figure 6-20) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-29: Configuration Summary: Internet dial-on-demand, inter-office leased line The wizard creates a standard configuration using the parameters you have entered.
  • Page 113 Configuring for a Leased Line 6-35 10. The Test Results page (Figure 6-30) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-30: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary: Internet dial-on-demand, inter-office leased line (Figure 6-29).

  • Page 114: Internet Leased Line & Inter-Office Dial-On-Demand Connections

    6-36 Internet leased line & inter-office dial-on-demand connections Internet leased line & inter-office dial-on- demand connections Print out the following checklist, and gather the information required. Table 6-5: Checklist for Internet Leased Line and Inter-office Dial-on-Demand Configuration parameter Examples Enter your data below Your ISDN provider connects you to your ISP with a leased line on one of two B channels, B1 or B2.
  • Page 115 Configuring for a Leased Line 6-37 The Leased Line Connections page appears in Germany and Austria only. It allows you to select leased line ISDN connections or combinations of leased line and dial-on-demand ISDN connections. Figure 6-31: Leased Line Connections page Choose ISDN call to the Office;...
  • Page 116 6-38 Internet leased line & inter-office dial-on-demand connections Your ISDN connection has two channels, B1 and B2, that can be used for your two connections, and a D channel used for signalling. The ISDN Leased Line page (Figure 6-32) allows you to choose which one of these B channels the router will use to connect to your ISP.
  • Page 117 Configuring for a Leased Line 6-39 The Phone Setup page (Figure 6-33) only appears on the AR140 with phone ports. It allows you to enter the telephone numbers that people will use to call the telephones or facsimile machines you connect to these phone ports. Figure 6-33: Phone Setup page Enter the local telephone numbers allocated to you by your ISDN pro- vider.
  • Page 118 6-40 Internet leased line & inter-office dial-on-demand connections The Internet Connection page for ISDN Leased Line (Figure 6-34) allows you to enter the IP address that the router will use to connect your Internet Service Provider (ISP). Your ISP will have given you this information. Figure 6-34: Internet Connection page for ISDN Leased Line Enter the IP address for your ISP, and click Next.
  • Page 119 Configuring for a Leased Line 6-41 The Inter-Office Connection page for ISDN Dial-on-Demand (Figure 6-35) allows you to enter the configuration the router needs to connect to the remote office. The network administrator at the remote office will supply you with this information. Figure 6-35: Inter-Office Connection page for ISDN Dial-on-Demand Enter the remote office ISDN number.
  • Page 120 6-42 Internet leased line & inter-office dial-on-demand connections The Remote IP Networks (Figure 6-36) shows which IP subnetworks this router has access to at the remote office. Data for destinations in the subnetworks listed here will be sent on the remote office connection. Data for destinations not specified here will be sent on the Internet connection.
  • Page 121 Configuring for a Leased Line 6-43 The New IP Network page (Figure 6-37) adds a new subnetwork to the list of subnetworks that the router has access to at the remote office. Return to this page to enter each new subnetwork. Figure 6-37: New IP Network page Enter a subnetwork IP address range and mask.
  • Page 122 6-44 Internet leased line & inter-office dial-on-demand connections The Configuration Summary page for Internet and inter-office connections (Figure 6-38) shows a summary of all the router configuration parameters you have entered, as well as standard parameters in the configuration. Figure 6-38: Configuration Summary page for Internet and inter-office connections The wizard creates a standard configuration using the parameters you have entered.
  • Page 123 Configuring for a Leased Line 6-45 10. The Test Results page (Figure 6-39) shows a summary of which tests have been performed and the results. It takes a few seconds to run the tests. Figure 6-39: Test Results page If all the tests succeeded, click OK to return to the Configuration Sum- mary page for Internet and inter-office connections (Figure 6-38).

  • Page 125: Chapter 7 Changing Your Configuration

    Chapter 7 Changing Your Configuration Once you have configured your router for the first time using the AR100 Configuration Wizard you can add or remove connections, or change the router’s configuration. The AR100 Main Menu page (Figure 7-1) has links to all the AR100 Management Wizard utilities.

  • Page 126: Changing System Information

    Changing system information The Update Configuration page (Figure 7-2), gives you access to configure all the AR100’s connections. Figure 7-2: Update Configuration page To modify any existing information, click Modify for the type of infor- mation you want to change. To add an Internet or inter-office connection, click Add.
  • Page 127 Changing Your Configuration Figure 7-3: System Information page Enter a new password. REMEMBER THIS PASSWORD. WRITE IT DOWN AND KEEP IT IN A SECURE PLACE. Caution: The router’s password is encrypted as soon as you save it, so if you forget or lose this password, there is no way to retrieve it.

  • Page 128: Changing Phone And Isdn Information

    Changing phone and ISDN information If the date or time need adjusting, enter the correct date (Day-Month-Year) and time (Hours:Minutes:Seconds, 24 hour format). This will be set when you click the OK button, not when you type in the time values. Enter or check the time values just before you click OK to save the changes.
  • Page 129 Changing Your Configuration Figure 7-4: Phone and ISDN Information page...

  • Page 130: Call Bumping

    Adding or changing an Internet connection Call bumping Voice call bumping disconnects a data call when both ISDN B channels are in use, to make room for an outgoing call. If you have both Internet and inter- office connections, you can specify which data connection should be disconnected first for an outgoing voice call.

  • Page 131: Activate A Second Isdn Call On Demand

    Changing Your Configuration To add a new Internet connection, click on the Internet Connection/Add button in the Update Configuration page (Figure 7-2). The Internet Connection page (Figure 7-5) opens. To modify the configuration for an existing Internet connection, click on the Internet Connection/Modify button in the Update Configuration page (Figure 7-2).
  • Page 132 Adding or changing an Internet connection Figure 7-5: Internet Connection page...

  • Page 133: Keeping Calls Up Semi-Permanently

    Changing Your Configuration Keeping calls up semi-permanently The AR100 supports semi-permanent ISDN calls. This means that an ISDN call can be configured to remain connected indefinitely, and to be automatically reconnected if it is disconnected for any reason. If you subscribe to the OnRamp Express service in Australia, outgoing calls on this line are charged at a lower rate than regular dial-on-demand ISDN calls.

  • Page 134: Save Changes

    7-10 Removing an Internet connection not connect to the Internet again until the counters for these limits are reset. If no limits are entered here, the router will never automatically disconnect the Internet connection. The counters are automatically reset every week at midnight between Sunday night and Monday morning.
  • Page 135 Changing Your Configuration 7-11 Figure 7-6: Inter-Office Connection page...

  • Page 136: Making Calls Semi-Permanent

    7-12 Changing an inter-office connection Making calls semi-permanent The AR 100 supports semi-permanent ISDN calls. This means that an ISDN call can be configured to remain connected indefinitely, and to be automatically reconnected if it is disconnected for any reason. If you subscribe to the OnRamp Express service in Australia, outgoing calls on this line are charged at a lower rate than regular dial-on-demand ISDN calls.

  • Page 137: Auto-Disconnect Time

    Changing Your Configuration 7-13 Auto-disconnect time If you are using ISDN Dial-on-Demand, your interoffice connection will by default automatically be disconnected if it is unused for more than 60 seconds, to save call charges. It will automatically be reconnected when there is new data to send.

  • Page 138: Removing An Inter-Office Connection

    7-14 Removing an inter-office connection To return to the Update Configuration page (Figure 7-2) without saving any changes to the inter-office connection configuration, click the Cancel button. Removing an inter-office connection To remove an inter-office connection that is no longer needed, click on the Inter-Office Connection/Remove button in the Update Configuration page (Figure 7-2).
  • Page 139 Changing Your Configuration 7-15 to change its configuration. Should this happen, the only way for the PC to get access to the router’s configuration is to change its own Ethernet IP address so that it is in the same IP subnetwork as the router, and then reboot. To change the configuration of the router’s Ethernet LAN connection, click on the Ethernet LAN Connection/Modify button in the Update Configuration page (Figure 7-2).

  • Page 141: Chapter 8 Using Telephony Services

    Chapter 8 Using Telephony Services If you have an AR140 Internet Router with phone ports, you can connect up to two telephones, facsimile machines, answering machines or modems. You can use them in the same way that you use them on a regular telephone line. You can use one of these phone ports even when one of the ISDN channels is being used for a data call, and can configure your router to disconnect data calls for outgoing phone calls or not as suits your situation.

  • Page 142: Conference Calling

    Conference Calling To switch back to the first call, press and release the flash hook button on your telephone. To toggle between the two calls, press and release the flash hook button. To end your current call when you hear the call waiting tone and answer the waiting call, simply hang-up the phone and wait for the phone to ring.

  • Page 143: Call Transfer

    Using Telephony Services If you have already pressed and released the flash hook button to invoke the conference, press and release the flash hook button once to return to your caller. If you dial a number which is unallocated or realise you have dialled a wrong digit, wait until you hear the router’s unavailable tone and then press and release the flash hook button once to return to the original caller.

  • Page 145: Chapter 9 Accessing Router Utilities

    Chapter 9 Accessing Router Utilities A number of utilities are available from the AR100 Main Menu page (Figure 9-1). Figure 9-1: AR100 Main Menu page Updating the router configuration is described in Chapter 7, Changing Your Con- figuration. The troubleshooting utility is described in “Advanced troubleshooting utility”...

  • Page 146: Monitor Router Operation

    Monitor router operation Monitor router operation The Monitoring page (Figure 9-2) shows information about the router’s opera- tions. You can use this information to help plan any future changes to your net- work, to monitor particular events like connections going up and down and for troubleshooting.

  • Page 147: Test Router Connections

    Accessing Router Utilities Test router connections The router’s Internet and inter-office connections can be tested. Click the Test Connection button. The Test Results page (Figure 9-3) opens to show you a summary of which connection tests have been performed and the results.

  • Page 148: Upgrade Router Software

    Upgrade router software Upgrade router software You can automatically download and install the latest release of the router soft- ware from the Allied Telesyn web site. When you use this utility, the router finds out which are the latest versions of the software files available from ATI web site, and compares them with the versions of the files that the router is cur- rently running.
  • Page 149 Accessing Router Utilities Figure 9-5: Upgrade Software page when latest version running If you are already running the latest version of the software, click Main Menu to return to the AR100 Main Menu page (Figure 9-1). Figure 9-6: Upgrade Software page when new version available. If there are upgrades available for the Software Release or the Configuration and Management Wizard, click Upgrade Software.
  • Page 150 Upgrade router software Figure 9-7: Upgrade Software page while new software is loading Once the new files are loaded the router installs them and restarts the router. Figure 9-8: Upgrade Software page while new software is installed Once the new files are installed the router restarts and the following page shows that the router is now running the latest version of the software.
  • Page 151 Accessing Router Utilities Figure 9-9: Upgrade Software page when upgrade completed Click Main Menu to return to the AR100 Main Menu page (Figure 9-1). If the resource file for the Configuration and Management Wizards is upgraded, you may see minor changes in the appearance of the router’s web pages.

  • Page 153: Chapter 10 Troubleshooting

    Chapter 10 Troubleshooting Refer to this chapter for problem solving help. Front panel LEDs The LEDs on the front panel of the router show information about its state. Table 10-1: Front panel LEDs Meaning when lit Power Lit when the router is on. System Lit for a short time while the router performs its start-up sequence and self tests.

  • Page 154: Troubleshooting Installation

    10-2 Troubleshooting installation Troubleshooting installation If you are having problems installing the router, try one or more of the following: No LEDs light If none of the LEDs on the front panel of the router light up the most likely reason is that the router is not receiving mains power.

  • Page 155: Communication Problems Between Pc And Router

    Troubleshooting 10-3 Communication problems between PC and router If the AR100 Access Wizard on the PC cannot establish communication with the router, then it will show one or more of the following dialog boxes. Exit the AR100 Access Wizard, follow the instructions to resolve the problem, and run the AR100 Access Wizard again by re-inserting the CD in the CD-ROM drive and clicking on Configure Router.

  • Page 156: No Web Browser

    10-4 Communication problems between PC and router Select your Ethernet adapter card’s manufacturer in the Manufacturers field and your Ethernet adapter card in the Network Adapters field. If you have the installation disk, click Have Disk and follow the instructions giv- en.

  • Page 157: Tcp/Ip Not Installed

    Troubleshooting 10-5 TCP/IP not installed TCP/IP is the protocol that the PC uses to communicate with the router. If this dialog appears, you will need to install and configure TCP/IP on your PC. Figure 10-3: TCP/IP Not Installed dialog Follow the instructions in “Installing TCP/IP on your PC” on page 3-1, or in the Start Here Guide.

  • Page 158: Dynamic Ip Address Assignment Failed

    10-6 Communication problems between PC and router Dynamic IP address assignment failed Your PC needs to have an IP address assigned to it so that it can communicate with the router. This can either be an IP address dynamically assigned to your PC by a DHCP server, or it can be a fixed IP address.

  • Page 159: No Routers Found

    Troubleshooting 10-7 No routers found When the AR100 Access Wizard is started it searches for any AR100s connected to the PC either directly or via the LAN. If it does not find any, this dialog appears. Figure 10-6: No Routers Found dialog Make sure that the router is connected to the power supply and that the mains power supply is switched on.

  • Page 160: Not Responding

    10-8 Communication problems between PC and router Not responding If this dialog appears, the uninitialised router is not responding as expected to the AR100 Access Wizard. Figure 10-7: Not Responding dialog Make sure that the router is connected to the power supply. Make sure the Ethernet port on the PC is connected to one of the LAN ports on the router by an Ethernet direct cable.

  • Page 161: No Gateway Address

    PC is configured to get its own IP address and the gateway IP address dynamically assigned by a DHCP server. The AR100 series router may be running as a DHCP server. When the PC gets a gateway address from the...

  • Page 162: No Internet Access

    10-10 No Internet access If the Gateway Address Already Used dialog (Figure 10-10) appears, the DHCP server has allocated a gateway IP address to the PC that is already being used by another device, so that it cannot be used for the AR100. Figure 10-10: Gateway Address Already Used dialog Either Remove the other device at the IP address shown by switching it off or...

  • Page 163: No Access To Remote Office

    Troubleshooting 10-11 No access to remote office If you cannot log in to your remote office, the cause may be one of the following. The ISDN number, username or password for logging in to your remote office are wrong. Check the ISDN number, username and password on the Inter-Office Connection page (Figure 7-6).

  • Page 164: Access To Router Denied

    10-12 Access to router denied Access to router denied This page appears if you are locked out of the router because someone else is using the Configuration and Management Wizard pages. The same page will also tell you if you are locked out because someone else is logged into the router and using the Configuration and Management Wizard after you left it unused for more than 30 minutes.

  • Page 165: Connection Test Fails

    Troubleshooting 10-13 Connection test fails This section describes the most likely causes of any test connection failures that may arise when you click Test Connections in the Configuration Wizard or in the AR100 Main Menu page (Figure 9-1). For more detailed explanations and troubleshooting tests see “Advanced ISDN troubleshooting”...

  • Page 166: Inter-Office Connection

    10-14 Connection test fails The router is configured with a valid ISDN number, but it is not the ISP’s directory number. Make sure that the correct ISDN number for your ISP is entered in the Internet Connection page. Test username and password by logging into ISP: Failed Your router failed to log into the ISP.

  • Page 167: Software Upgrade Problems

    Troubleshooting 10-15 Test IP connection to your office: Failed Your router failed to make an IP connection to the remote router. Contact your the network administrator for the remote office. Software upgrade problems A failed attempt to upgrade to the latest version of the router software could have one of the following causes.

  • Page 168: Advanced Troubleshooting Utility

    10-16 Advanced troubleshooting utility Advanced troubleshooting utility You can get more detail about the router’s operation using the Troubleshooting utility. If you use this page, you can refer to the Reference Manual, also on the AR100 CD, for explanations of the data reported. Click on the Troubleshoot button in the AR100 Main Menu page (Figure 9-1).

  • Page 169: Using Interactive Commands

    An interactive command session allows you to send commands to the router. You can use this for advanced configuration, including configuring a firewall, and for advanced troubleshooting. Refer to the AR100 Series Reference Manual on the Installer and Documentation CD-ROM for full information about the commands available.

  • Page 170: Advanced Isdn Troubleshooting

    10-18 Advanced ISDN troubleshooting Advanced ISDN troubleshooting By using the Troubleshooting page you can find out more about the source of ISDN connection problems. Record the results and output from your checks and have these at hand if you need to ask for assistance from your network administrator at the remote office, your ISDN service provider or your authorised Allied Telesyn distributor or reseller.
  • Page 171 Troubleshooting 10-19 Output. The Output page shows data about the last few ISDN calls, successful or otherwise. Figure 10-14: Example output on the ISDN Calls Output page Call Name Start Time Duration Number Cause ---------------------------------------------------------------------------- 12-Dec-1997 11:18:51 CLEARED 035439003 U16,- 12-Dec-1997 11:19:03 CLEARED 073333333...
  • Page 172 10-20 Advanced ISDN troubleshooting calls, or that it has a software or hardware fault that has put it in a state whereby it is capable of maintaining a LAPD connection to the switch, but can't actually responding to call setup requests. Contact your ISP or the network administrator at your remote office, de- pending on where the call was made to.

  • Page 173: Chapter 11 Safety And Statutory Information

    Chapter 11 Safety and Statutory Information Safety and statutory statements This information must be read prior to use of this equipment, and overrides as appropriate any information in respect of connection and use of the equipment. Any enquiries regarding regulatory aspects of this equipment should be addressed to Allied Telesyn International.
  • Page 174 11-2 Safety and statutory statements The following interfaces are Telecommunications Network Voltage (TNV1) cir- cuits which operate normally within the limits of SELV: BRI ports for connection to ISDN Basic Rate telecommunications networks. Note: A TNV1 circuit is a circuit which under normal operating conditions does not exceed the limits for SELV but on which overvoltages from TELECOMMUNICATION NETWORKS are possible.
  • Page 175 Safety and Statutory Information 11-3 A label is located on the underside of the base unit containing the FCC registra- tion number. You must, upon request, provide the following information to your local telephone company: Facility Interface Code 02IS5 Service Order Code 6.0Y The AR130 and AR140 have completed the ISDN Ordering Codes Translation Review and are registered for IOC S and EZ-ISDN 1.

  • Page 176: Environmental Conditions

    11-4 Environmental Conditions pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Warning: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.
  • Page 177 Safety and Statutory Information 11-5 3. Anschluss an das ISDN Netz Dieses Produkt wird mit einem zugelassenem RJ45 Kabel in der Farbe Grün geliefert. Dieses ist für die Verbindung zum ISDN Basic Rate Netztwerk. Vorsicht: Um das Feuerrisiko zu reduzieren verwenden Sie nur no.26 awg oder starkeres Telekommunikationskabel falls das mitgelieferte Kabel nicht mit dem Gerät verwendet wird.

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