Camera; Troubleshooting - ALC AWSC25 User Manual

TROUBLESHOOTING

If you have any trouble with your system, try these simple steps which should handle most
common issues.
Problem Possible Solution
Make sure the camera's power is on.
Make sure the monitor has enough charge; connect it to
the included adapter.
Move the camera closer to the monitor; it might be out of
No Image.
range or flip the antenna of the monitor and/or camera to
obtain best possible reception.
If the monitor is connected to a PC, no image will appear.
Move the camera closer to the monitor; it might be out of
range or flip the antenna of the monitor and/or camera to
Poor picture quality.
obtain best possible reception.
Clean the camera lens using a microfiber cloth.
Ensure the camera is set to motion in the schedule
The motion sensor section.
does not respond to
Increase or decrease the sensitivity of the motion sensor.
movement.
Part of the screen is set to mask.
Ensure the correct Date and Time have been set.
Standard or Scheduled
Ensure the Record Schedule has been setup correctly,
recording is not working
Ensure the micro SD card is inserted into the monitor
properly.
and formatted.
There might be no movement detected, i.e. no moving
object to trigger the motion sensor.
Make sure the camera's power is on.
Unable to pair the camera
Press and hold the pairing button quickly. Do not press
to the monitor.
and release it; see page 24.
Turn off the monitor and restart. If power button does not
respond, use a pin to press the reset button located on
the side of the monitor.
The camera's infrared LEDs shine invisible light that
reflects off surfaces such as glass will cause white light.
A white image appears at
Place the camera on the other side of the window to
night.
improve the night vision or place it in a well-lit area (it
is recommended to install a security lamp to improve
lighting).
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Problem Possible Solution
Turn off the monitor and restart. If power button does not
System has locked up.
respond, use a pin to press the reset button located on
the side of the monitor.
Make sure the camera is plugged in and the red LED is
on.
Make sure the camera is paired to the correct channel;
The camera's signal
see page 10.
status icon shows no
bars.
Re-pair the camera to the monitor.
Move the camera closer to the monitor; it might be out of
range or flip the antenna of the monitor and/or camera to
obtain best possible reception.
Make sure the software is installed and running on the PC.
Cannot remotely access
Also that both PC and Android/Apple divice are on the
camera(s).
same network.
TROUBLESHOOTING
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