PACOM PDR960H-4E User Manual page 94

WARRANTY TERMS
1.
Pacific Communications provides consumers with the following warranty in relation to this Equipment, in addition to complying with the
requirements of any relevant legislation, including the Competition and Consumer Act 2010 (Cth) in Australia and the Consumer Guarantees Act
1993 in New Zealand (the Acts), except where a New Zealand consumer acquires the relevant Product for the purposes of a business.
2. In this warranty, we have used the following definitions:
(a) Pacific Communications, our or we means Pacific Communications, a division of Hills Holdings Limited ABN 35 007 573 417 of 159 Port
Road Hindmarsh South Australia 5007.
(b) Equipment means the goods described in the table headed "Equipment Details" overleaf.
(c) Material means a material or component used by Pacific Communications in the manufacture of the Equipment.
(d)
Warranty Period means 24 months from the date of purchase of the Equipment. If the Equipment or part (as the case may be) is
repaired or replaced, there will be no extension to the original warranty period. (Note: HDD's installed in equipment have a 12 month
warranty period)
(e) Workmanship means the handling, assembly and manufacturing processes performed by or on behalf of Pacific Communications in
order to manufacture the Equipment.
3. Pacific Communications warrants that for the duration of the Warranty Period, the Equipment will be free of faults arising from defects in
Workmanship or Materials, on the terms and conditions set out in this warranty.
4. Pacific Communications undertakes that if during the Warranty Period, the Equipment, or any part of the Equipment, has failed to operate
correctly due to faulty Workmanship or defective Material, it will repair or replace the Equipment or part (as the case may be) free of charge
on the following terms:
(a) The consumer must retain proof of purchase of the Equipment. Pacific Communications may reject a warranty claim on Equipment
where the consumer is unable to substantiate proof of purchase to the reasonable satisfaction of Pacific Communications.
(b)
The consumer must contact the service provider (installer) who installed the Equipment at first instance, upon becoming aware of a
defect to any Equipment. Alternatively, the consumer may contact Pacific Communications on (03) 9676 0222.
(c) Following consultation between the service provider and Pacific Communications, Pacific Communications will determine whether there
is a defect, and if so Pacific Communications agrees (at Pacific Communications' option) to repair, replace or supply equivalent goods, or
pay the cost of any of those remedies to the consumer.
(d) If requested by Pacific Communications, the consumer must return the Equipment to Pacific Communications. The consumer will be
responsible for the collection and freight costs of returning the Equipment to Pacific Communications or to any designated Pacific
Communications Authorised Service Centre for repair or replacement. The consumer will also be responsible for the freight costs to
deliver any new or repaired Equipment to the consumer.
(e) This warranty does not include, and Pacific Communications will not be responsible for, any costs associated with the inspection or
evaluation of the Equipment, nor the removal or re installation of the Equipment.
(f)
Please note that a service charge will apply if no fault is identified or if any fault does not fall within the conditions of this warranty. For
details of the applicable service charge, please discuss this with your service provider prior to making a claim under this warranty.
5. The consumer's right to this warranty will cease to apply where:
(a) Security labels, identification numbers or serial numbers are tampered with or removed;
(b) The Equipment has not been used in accordance with the instructions provided in the Owner's Manual supplied with the Equipment, or
in accordance with usual use for that type of equipment;
(c) Alterations, modifications or repairs have been carried out on the Equipment (unless authorised by Pacific Communications);
(d)
Upgrades (including software upgrades) are not authorised and registered by Pacific Communications.
6. This warranty is in addition to any non excludable legal rights or remedies conferred on the consumer under any applicable Act and any similar
laws. To the extent permitted by law, Pacific Communications' liability for any non excludable condition or warranty is limited to rectifying any
defect at its option, as set out in paragraph 4(c).
7. Subject to the requirements of any applicable Act or legislation and to the extent permitted by law, no liability (whether expressed or implied) of
any nature whatsoever, is accepted by Pacific Communications for any consequential loss, damage or injury arising as a result of any fault in the
Equipment.
8. This warranty does not extend to damage to Equipment which occurs during transit or transportation, or which is caused by any abuse, accident
or improper installation, connection, use, adjustment or repair of goods otherwise than in accordance with instructions issued by Pacific
Communications.
9. The following applies to consumers who purchased a relevant Product in Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a
major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.