Trouble With The Activex Client; No User Interface In The Browser - COMPRO TN1500 User Manual

Trouble with the ActiveX Client

When you launch the Internet Explorer and enter the camera's IP address in the address field, you'll be asked
for the user name and password combination (the default is admin/admin, case sensitive). After that, you will
be prompted to install Compro ActiveX components required for accessing the camera.

No user interface in the browser:

This could be related to three possible causes.
1. ActiveX was not installed: Please install the ActiveX component by following on-screen instructions. This
component must be installed. Otherwise you will not have access to the user interface.
2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered
with your Internet Explorer. Please open Internet Explorer and check that you've got both the
Note:
Compro ActiveX components only support 32-bit Internet Explorer.
Hence, if the viewing computer system is running 64-bit version of
Windows, the 32-bit version of Internet Explorer must still be used to
access the camera.
Figure 9-3. ActiveX warning
Figure 9-4. ActiveX installation 1
Figure 9-5. ActiveX installation 2
Chapter 9: Troubleshooting
Trouble with the ActiveX Client 9-3