COMPRO TN1500 User Manual
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COMPRO TN1500 User Manual

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TN1500
TN1500W
V1-130412

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Summary of Contents for COMPRO TN1500

  • Page 1 TN1500 TN1500W V1-130412...
  • Page 2 The information in this document is subject to change without notice. COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes.

  • Page 3: Table Of Contents

    TN1500 Full Feature List ........
  • Page 4 TN1500/TN1500W Technical Specifications ........

  • Page 5: Chapter 1: Important Notices

    Chapter 1: Important Notices Chapter 1: Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 6: About This Manual

    Compro TN1500/TN1500W About this Manual This manual is only intended for the users of Compro TN1500 and TN1500W network camera. Conventions in this Manual While you are using this manual, pay attention to some symbols and notations that are used to draw...

  • Page 7: Chapter 2: Product Overview

    Chapter 2: Product Overview Package Contents Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your local distributor. Figure 2-1. TN1500(W) Parts list TN1500(W) Network Camera Bracket RJ-45 LAN Cable Quick Start Guide...

  • Page 8: Features

    Compro TN1500/TN1500W Features TN1500 Full Feature List • True Day / Night functionality with a mechanical IR-cut filter and 30 IR LEDs • H.264 and MJPEG compression and dual video streaming • Exclusive C4Home cloud app for iOS and Android • Smart motion detection and smartphone Push Notification • Support for email and SMS alert message • Plug-n-Play installation, no PC required and router configuration • IP66-rated weather-resistant aluminum housing TN1500W Full Feature List • True Day / Night functionality with a mechanical IR-cut filter and 30 IR LEDs • H.264 and MJPEG compression and dual video streaming • Exclusive C4Home cloud app for iOS and Android • Smart motion detection and smartphone Push Notification • Support for email and SMS alert message • Plug-n-Play installation, no PC required and router configuration • IP66-rated weather-resistant aluminum housing • Built-in 802.11 b/g/n wireless LAN support...

  • Page 9: Camera Layout

    Chapter 2: Product Overview Camera Layout Front Bottom Figure 2-2. Front and rear view of TN1500(W) Name Description Sunshield prevents overheating Lens 4.0 mm, F1.5, fixed iris Screw hole for bracket allows you to install camera bracket Terminal cable includes power and Ethernet cables on CS400; on CS400P, this is an Ethernet cable that connects to the RJ-45 connector on PoE injector marked "OUT", or connects to a PoE switch...

  • Page 10: Reset Button

    Compro TN1500/TN1500W Reset Button The reset button of your IP camera is located at the rear end of the camera body (inside the housing). To access the reset button, you need to open the dome-shaped back cover. In order to do so, first loosen the plastic hexigonal ring that fastens the cables to the rear end of camera housing, and then unscrew the screws that fixes the dome- shaped back cover.

  • Page 11: Chapter 3: Installation

    Setup Network Camera from iPhone/Android phone or tablet Connect an Ethernet cable between your network camera and your wireless network router. If you are installing a Compro TN1500W, attach the supplied wireless antenna to the connector provided on the back of the camera.

  • Page 12: 3-2 Connect The Cables

    Compro TN1500 / TN1500W • Scan the QR code from the Quick Start Guide of camera, it will automatically add your camera to the list. • Direct input the camera ID (10 digitals under the QR code) and password (default: admin) to add 0123456789 • Click “iWizard” button on add camera page to search the available camera from your local network and setup. In this wizard, you can setup camera and wireless connection (TN1500W only). Now you can watch live video of your network camera from your smartphone or tablet. 3-2 Connect the Cables...
  • Page 13 IP camera in closer proximity to the wireless AP/router and then see if the situation improves. • Having more walls and ceilings between the wirelessly connected Compro camera and your wireless AP/router will negatively affect your wireless connection speed. Generally, the number of walls and ceilings shall be kept in minimum.

  • Page 14: Setup Network Camera From Pc And Installation Cd

    Connect an Ethernet cable between your PC and your network switch/router. Connect an Ethernet cable between your network camera and your network switch/router. If you are installing a Compro TN1500W, attach the supplied wireless antenna to the connector provided on the back of the camera.
  • Page 15 Chapter 3: Installation To begin setup, insert the installation CD into your CD-ROM drive, and the iWizard will start automatically. Note: If Autorun has been disabled in your computer, please browse the contents of the installation CD and double-click on the "iWizard.exe" file to run the setup wizard. 1. Selec t the language for installation network camera. Figure 3-2. Language selection 2. Select your camera from the list, and wait until the live video and camera information are displayed on the right.
  • Page 16 Compro TN1500 / TN1500W 3. The default password is `admin.’ Enter a new password here (please note down your new password). You can also click [Next] to skip this process. Figure 3-4. Password setup 4. Check the camera name, date and time setting.
  • Page 17 Chapter 3: Installation 6. C h o o s e to h ave t h e c a m e ra o b t a i n IP address automatically (DHCP) or manually assign its IP address. Then set the connection port and local power line frequency settings (not available for change when C4Home service is enabled) Figure 3-7.
  • Page 18 Note: iDDNS is a free DDNS (Dynamic Domain Name Service) service offered by Compro. iDDNS service is not be available for use when C4Home service is enabled. If you are using floating IP address, you can use DDNS service to create a hostname that links to your home or office IP address. Having created the iDDNS address name, you can then enter `http://xxx (input by yourself ).iddns.org’...
  • Page 19 Chapter 3: Installation 11. iWizard starts programming your camera based on your settings. Please wait patiently and DO NOT interrupt the process. (If you didn’t enable C4Home service, you’ll get to review your settings before saving them.) Figure 3-12. Saving Changes 12. The iWizard performs system diagnosis based on your network settings and alert you for inappropriate settings (marked with a question mark icon).

  • Page 20: Compro Iddns

    Figure 3-14. Multi-device Setup Compro iDDNS iDDNS is a free DDNS (Dynamic Domain Name Service) service offered by Compro. iDDNS service is not be available for use when C4Home service is enabled. If you are using floating IP address, you can use DDNS service to create a hostname that links to your home or office IP address. Having created the iDDNS address name, you can then enter `http://xxx (input by yourself ).iddns.org’...

  • Page 21: Mounting On The Wall Or Ceiling

    Chapter 3: Installation Mounting on the Wall or Ceiling If you like to mount the camera on the wall or ceiling, refer to the following before connecting the power/ network cable. • Install the supplied mounting bracket on a wall or ceiling with screws. The camera and the mounting bracket have a combined weight of 700 g (1.54 lb.).
  • Page 22 Compro TN1500 / TN1500W 3-12 Mounting on the Wall or Ceiling...

  • Page 23: Chapter 4: Accessing The Camera

    C4Home TM camera viewer app, available on PC and smartphone/tablet, to view and manage all of your Compro cloud cameras. This is the easiest way to view the video of the network camera and no learning time required.

  • Page 24: Instant Monitoring

    When you enable and register the C4Home TM service, you can use the C4Home app on your iPhone, Android phone or tablet to manage and watch live video of Compro cloud network cameras. The C4Home app is a safe and easy way to monitor your home, office and your valuable possessions from anywhere in the world.
  • Page 25 Chapter 4: Accessing the Camera Icon Name Description Edit Click here to remove the installed network camera from list. Click here to add camera to the list. Please refer to the setup chapter for add Camera the new cameras. Here you can setup more details for each camera: Camera •...

  • Page 26: From Android Phone/Tablet App

    Compro TN1500 / TN1500W Live Monitoring In camera page, you can click the camera on the list to watch live video for monitoring. Network connection quality indicator: In the live video screen, the network connection quality will shows on the upper-left: Green : The response time <...

  • Page 27: Accessing Via Pc Web Browser

    1. Open the Internet Explorer. 2. Enter the camera’s IP address in the address bar. (e.g. 192.168.0.100). If you don't know the IP address of your camera, use Compro iWizard to scan for your camera on your LAN network. 3. A dialog box that requests the user name and password appears; enter a valid user name and password, and then press OK. The default user name and password are both `admin. ’...
  • Page 28 6. And then the reconfirmation dialog box will come up. Please press [Install] to install the `ComproClientActiveX.cab’ on your system. Note: Compro ActiveX components only support 32-bit Internet Explorer. Hence, if the viewing computer system is running 64-bit version of Windows, the 32-bit version of Internet Explorer must still be used to access the camera.

  • Page 29: Accessing Via Iphone/Smartphone

    Chapter 4: Accessing the Camera Figure 4-7. Live view Note: If your IP camera falls behind a firewall, you will need to enable ports 80 and 554 (default HTTP/RTSP port used by the camera) in your firewall and link them to the internal IP address of the camera. Should you have more than one IP cameras, please increase the value of the above port by 1, e.g.

  • Page 30: Accessing Via 3Gpp Mobile Phone

    (the “ipcamera-ip” is the DDNS address that you’ve obtained in the installation process). Note: Compro Technology does not guarantee the successful viewing of live video on every 3GPP-compatible cell phone. You may also need to consult with the mobile network service provider about the usage and availability of 3GPP format.

  • Page 31: Chapter 5: Live View

    Chapter 5: Live View Chapter 5: Live View Page Layout On the first page, you can see the basic control panel at the top and the live video on below. Click on the icon to hide or show the control panels. Figure 5-1.

  • Page 32: Icons On Live View Page

    Compro TN1500/TN1500W Icons on Live View Page Icons seen on the top control panel: Icon Name Description One of the view size button; the Fit Browser button resizes the live video pane Fit Browser to fit browser window size. One of the view size button; the Actual Size button resizes the live video pane Actual Size to original size. Setup Click the [Setup] button next to the icon to access the main setup page of your camera.

  • Page 33: Chapter 6: Configuration

    Chapter 6: Configuration Chapter 6: Configuration Main Setup Page The main setup screen consists of all the basic settings options. To access the main setup page, click on the Setup button seen at the top-right location in the live view screen. Then the setup page as shown in the picture below will be displayed.

  • Page 34: Video Settings

    Compro TN1500/TN1500W Video Settings Here you can configure the settings for video stream. Figure 6-2. Video Settings Stream Setting You can change the resolution, codec, frame rate, and quality for the video stream. If you need to watch the live video on your mobile phone or PDA, please check the [Enable 2nd stream (include 3GPP)] checkbox to enable the secondary video stream, and then the stream setting for the 2nd stream will be displayed.

  • Page 35: Camera Settings

    Chapter 6: Configuration Camera Settings Here you can control the image color and related settings as well as IR light of your IP camera. All the changes you have made with regard to video properties will be reflected in the preview window after you click [Save]. Preview Window Figure 6-3. Camera settings Video Properties Here you can adjust the Sharpness and Saturation. White Balance This controls the camera’s white balance function.

  • Page 36: Ir Light Control

    Compro TN1500/TN1500W IR Light Control The network camera is equipped with an ambient light sensor and 30 IR LEDs, which makes it capable of fitting different lighting situations and providing 24/7 surveillance. IR LEDs (30 in total) Light Sensor Normal lighting...

  • Page 37: User Settings

    Chapter 6: Configuration User Settings Here you can add, modify or remove viewers/administrators. The viewers are only allowed to view live video and can’t change any of the camera settings. On the flip side, the administrators have the rights to make any changes. Figure 6-6. Users Setting • Modify/Remove - Click here to Modify or Remove an existing viewer. • Add - Click here to add a new viewer or administrator • Allow anonymous viewer login - Click here to allow anonymous viewer login without requiring user name and password, but only to allow them to view the live video . When you add a new user, you need to provide the information on user name, password and group type.

  • Page 38: Ethernet

    Compro TN1500/TN1500W Figure 6-8. Network settings Ethernet Choose the IP address configuration. The camera can obtain IP address via DHCP (recommended), use the manually inputted static IP address, or obtain IP address via PPPoE for which you need to provide valid user name and password.

  • Page 39: Advanced

    If your operating system supports Universal Plug and Play (UPnP™) and DHCP is in use on current network, the Compro IP camera will be automatically detected and added to My Network Places on your Windows. If you want to use the IGD (Internet Gateway Device) protocol on your IP camera, please check the [Enable IGD] box to enable it.

  • Page 40: Rtp

    Compro TN1500/TN1500W If you want to broadcast video using RTP (Real-time Transport Protocol), you can set up the port range, video/ audio address and port number here. QoS (Quality of Service) helps prioritize network traffic and reserve necessary bandwidth resource for critical applications. Here you can customize the packet priority for different types of packet data (video/audio stream, event/alarm, web page) by specifying a different value for the DSCP (Differentiated Services Code Point) field in their IP packets.
  • Page 41 Chapter 6: Configuration the E-mail subject as you like. As of August 2010, SMTP and SSL settings for Hotmail and Gmail are as follows: Platform SMTP Server Port (for SSL) Hotmail smtp.live.com Google Mail smtp.gmail.com Table 6-2. Webmail setting For [Authentication Method], select [Login]. Enter a complete email address into sender/receiver field: xxxx@xxxx.com.

  • Page 42: Trigger Setup

    Compro TN1500/TN1500W Field Description Service provider Default: Clickatell User name User name registered at Clickatell API ID API ID provided by Clicktatell Target country The country code for recipient’s mobile phone number Target cell phone Recipient’s mobile phone number Table 6-3. SMS server setting If you do not have a Clickatell account yet, please visit [www.clickatell.com], and click [SIGN UP].

  • Page 43: Date Setup

    Chapter 6: Configuration Sensitivity Level Region Number Figure 6-11. Motion detection If you want to remove an existing detection region, please select the region number and click [Delete] to delete it. Date Setup Here it displays the current time information stored in your IP camera, and you can set up the Time Zone for your current region or country, obtain time information from NTP server, and synchronize the clock of your camera system with that of your PC, or manually adjust system clock.

  • Page 44: Multi-Camera

    Compro TN1500/TN1500W Multi-Camera Here you can add, modify, or delete additional IP cameras on your camera list, and later switch between camera channels listed here on the LiveView screen. When you add a new IP camera, you need to input the required information into the IP address, username, and password field (port numbers may be required if they have been different).

  • Page 45: Chapter 7: Event Viewer

    Chapter 7: Event Viewer Chapter 7: Event Viewer Here it displays the history of past events successfully triggered by motion, or schedule (the available types of event trigger depend on camera support). Click on any type of event trigger to view its history. Figure 7-1.
  • Page 46 Compro TN1500/TN1500W...

  • Page 47: Chapter 8: Maintenance

    Here you can check the system log of your network camera. Press [Clear Log] to clean up system log. Maintenance You can reboot your IP camera, change UI language, export/import user profile, reset to factory default settings, or update camera firmware (after you download the latest firmware from Compro’s website). Figure 8-1. Maintenance page Reboot Camera Press the [Reboot] button to reboot your camera system.

  • Page 48: Reset All Settings To Default

    Firmware Update You can download the latest firmware from Compro’s website (www.comprosecurity.com/en/supports.html). After downloading the firmware, please log in to the setup page of your IP camera and click [Maintenance] on the top menu and then look for firmware update section. Press the [Browse] button and locate the downloaded firmware file and press [Upgrade] button to update camera firmware.

  • Page 49: Chapter 9: Troubleshooting

    Anytime you need to re-configure your IP camera, you can simply double-click on the iWizard icon to launch the iWizard configuration tool. During the configuration, the iWizard will automatically scan for all of the available Compro IP surveillance products installed on your LAN network (even if they are not on the same subnet). The scanning generally takes around 1 minute to complete, and once the scanning completes, you will see the available IP cameras populating the list.

  • Page 50: Reset To The Factory Default Settings

    Compro TN1500/TN1500W Reset to the Factory Default Settings If you forget your system password or if you feel your IP camera has been acting weird, you can follow the steps below to reset the camera to its default state in which it will be obtaining IP address from the available local DHCP server.

  • Page 51: Trouble With The Activex Client

    When you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked for the user name and password combination (the default is admin/admin, case sensitive). After that, you will be prompted to install Compro ActiveX components required for accessing the camera. Note: Compro ActiveX components only support 32-bit Internet Explorer.
  • Page 52 If you’ve gone through all of the above steps but are still unable to receive video/audio on the browser, please close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\Program Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And open your web browser and log in to the IP camera again to reinstall the ActiveX client.

  • Page 53: Trouble With Remote Viewing On Browser (Webvuer)

    Chapter 9: Troubleshooting Trouble with Remote Viewing on Browser (WebVuer) You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to the section below for preliminary troubleshooting. 192.168.0.1 61.220.20.16 Static IP (LAN) IP Camera NAT (Network Internet...
  • Page 54 Compro TN1500/TN1500W Figure 9-10. Port forwarding Having taken the above steps, you should be able to log in to the IP camera from a remote location by entering the DDNS address or the static IP address in the location field of a web browser (depending on your configuration).

  • Page 55: Ddns Configuration

    Figure 9-11. DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro. If you are using dynamic IP, you may want to apply for DDNS (Dynamic Domain Name Server) service to create a hostname that links to the IP address on your home or office network.

  • Page 56: Symptoms, Causes And Solutions

    If you are viewing the camera video on Internet Explorer, make sure you have installed and enabled Compro ActiveX component. Open your Internet Explorer browser and go to [Tools] > [Manage Add-ons] and check that you’ve got both the “ComproClientActivex”...
  • Page 57 When this happens, try waiting a few minutes for the new IP information to be updated onto DNS server and then retry connection, or try to decrease the TTL value. If it still doesn't work, refer to other possible causes and solutions, or contact Compro for technical support.
  • Page 58 Compro TN1500/TN1500W Symptom Possible Cause / Solution Network connection error. The network connection test verifies if the camera has successfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon ( ) for network connection, it means the camera fails to connect to LAN network. Check if the LAN cable is securely connected to the Ethernet port of the camera and to your hub/router, or check if the LAN cable is functioning normally.
  • Page 59 The camera’s IP address is shown as “169.254.x.x” in iWizard. When Compro IP Camera fails to obtain an IP Address from a DHCP server (typically a network router, which has the ability to assign an IP address to IP camera automatically), the camera will generate an IP address itself so that it can be found on the network using Compro iWizard. In order to resolve this, you need to check the physical connection...

  • Page 60: Contacting Compro Technical Support

    (http://comprousa.com/en/form.htm) or directly email to support@comprousa.com. Compro Technology, Inc. www.comprosecurity.com Tel. +886 2 2918 0169, Fax +886 2 2915 2389 4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan 9-12 Contacting Compro Technical Support...

  • Page 61: Chapter 10: Technical Specifications

    Chapter 10: Technical Specifications Chapter 10: Technical Specifications TN1500/TN1500W Technical Specifications Image Sensor 1/4" progressive scan CMOS sensor Focal length: 4.0 mm Lens Max aperture ratio: F1.5 Fixed iris Zoom 10x digital zoom CAMERA Angle of View 43° horizontal Focusing Range 0.5 m ~ INF IR mode: 0 lux, with 30 built-in IR LEDs in darkness (effective up to 20m) Min.
  • Page 62 MENTAL Humidity 20~80% RH non-condensing Dimensions 147 mm (L) x 77 mm (W) x 74 mm (H) (with sunshield) PHYSICAL Net Weight 0.55 kg POWER Power Supply DC 12V/2A * Specifications are subject to change without prior notice. 10-2 TN1500/TN1500W Technical Specifications...

  • Page 63: Chapter 11: Appendix

    Chapter 11: Appendix Chapter 11: Appendix Examples of Port Forwarding Setup on Routers The following are some examples of router configurations with reagrd to port forwarding / port mapping / virtual server on some popular router products. You can also log on to portforward.com for more port forwarding setup examples on other router products.

  • Page 64: Asus Rt-N12 Virtual Server Setup

    Compro TN1500/TN1500W ASUS RT-N12 Virtual Server Setup D-Link DIR-655 Virtual Serve Setup 11-2 Examples of Port Forwarding Setup on Routers...

  • Page 65: Tp-Link Wr1043N Virtual Server Setup

    Chapter 11: Appendix TP-LINK wr1043n Virtual Server Setup Examples of Port Forwarding Setup on Routers 11-3...
  • Page 66 . c o m p r o s e c u r i t y . c o m Compro Technology Headquarters 4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan...

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