Before Calling Support - HP J8726A Installation Manual

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, retrieve the following information:
Information Item
• product identification, including the chassis,
modules (for the J9154x module, see the Getting
Started Guide that came with the Module), and
transceivers
• details about the switch's status including the OS
(software) version, a copy of the switch config-
uration, a copy of the switch Event Log, and a
copy of the switch status and counters informa-
tion
• copy of your network topology map, including
network addresses assigned to the relevant de-
vices
Customer Support Services
Information Location
the front of the switch, and on the
modules and transceivers
switch console: show tech
command
your network records
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