Appendices - SonicWALL SonicOS Enhanced 2.2 Administrator's Manual

11 Appendices

Appendix A - SonicWALL Support Solutions
SonicWALL's powerful security solutions give unprecedented protection from the risks of Internet attacks.
SonicWALL's comprehensive support services protect your network security investment and offer the
support you need - when you need it.
Note: For complete information on SonicWALL Support Solutions, please visit
<http://www.sonicwall.com/services/support.html.
Knowledge Base
All SonicWALL customers have immediate, 24X7 access to our state-of-the-art electronic support tools.
Power searching technologies on our Web site allow customers to locate information quickly and easily
from our robust collection of technical information - including manuals, product specifications, operating
instructions, FAQs, Web pages, and known solutions to common customer questions and challenges.
Internet Security Expertise
Technical Support is only as good as the people providing it to you. SonicWALL support professionals are
Certified Internet Security Administrators with years of experience in networking and Internet security.
They are also supported by the best in class tools and processes that ensure a quick and accurate
solution to your problem.
SonicWALL Support Programs
SonicWALL offers a variety of support programs designed to get the support you need when you need it.
For more information on SonicWALL Support Services, please visit
<http://www.sonicwall.com/products/supportservices.html.
Warranty Support - North America and International
SonicWALL products are recognized as extremely reliable as well as easy to configure, install, and
manage. SonicWALL Warranty Support enhances these features with
• 1 year, factory replacement for defective hardware
• 90 days of advisory support for installation and configuration assistance during local
business hours
• 90 days of software and firmware updates
• Access to SonicWALL's electronic support and Knowledge Base system.
Appendices Page 167