Shaw Direct Satellite TV User Manual page 64

There are a variety of factors related to how far the data needs to travel between the Shaw Direct On
Demand network and your satellite receiver which can affect how fast you're able to connect. Using
a wireless connection will also reduce the speed test results.
If results still seem low, make sure no one else in the house is using a lot of bandwidth while you're
running the speed test. File sharing, online gaming, video streaming, VOIP services, and more all use
a fair amount of bandwidth.
We're also always making upgrades to our network to enhance your experience. If you're having
ongoing issues, let us know by dropping the Contact Us team a note with your account information
and which Internet Service Provider you're using.
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