Shaw Direct Satellite TV User Manual page 63

Q. I have a wireless (WiFi) home network. Can I connect my satellite receiver wirelessly?
A. It is not possible to use a USB wireless adapter, 4G Wireless stick, or other USB-based devices to
connect your Shaw Direct satellite receiver to the internet. Products which enable connectivity via
the regular Ethernet port like a wireless media bridge are technically capable of getting your satellite
receiver online. However, due to the wide range of setup processes and number of factors affecting
wireless performance, Shaw Direct is not able to officially support this connectivity method. Video
dropouts and slower performance and quality may be experienced when using a wireless connection
to access Shaw Direct On Demand.
If you aren't able to run a direct line between your satellite receiver and home router, we recommend
using two 200 Mbps or greater HomePlug Ethernet Powerline devices to bridge the connection. They
cost less than most wireless media bridges, are easier to setup, and are generally more reliable for
Shaw Direct On Demand access.
Q. How soon after airing do TV shows appear on Shaw Direct On Demand?
A. Most daytime and primetime TV shows from Global, Citytv, and CTV are available on VOD within 24-
48 hours after airing.
Q. I have an HDPVR 630. Can I record Shaw Direct On Demand content?
A. No. Much like renting a DVD, VOD licensing precludes the ability to make copies in any form.
However, all orders are available for unlimited viewing (on a single device at a time) during the order
window, which is generally 24 or 48 hours. After an order has expired, it must be rented again at the
specified price.
Q. I'm getting slower speeds on the receiver-based Connection speed test than expected. What's up?
A. There are a number of factors to consider when interpreting the results of the connection speed test.
First, it's important to note that it's just a snapshot of the speed at the moment the test was run.
Heavy network traffic at that time (either at in your home or outside of it) may have resulted in lower
results.
Next, know that the results you get on your satellite receiver are not expected to match the ones you
get on a PC or laptop. This is due to the different architectures, memory, processing speeds, etc.
between the two devices.
Third, the connection speed test is a measure of how fast your satellite receiver is able to download
content from the Shaw Direct On Demand network, not an overall gauge of how fast your internet is.
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