General Help - Shaw Direct Satellite TV User Manual

How much bandwidth will I use watching Shaw Direct On Demand?
The following chart indicates the maximum amount of bandwidth you could consume at each setting,
assuming your internet connection is fast enough to support that level of streaming.
Maximum download rate
8 Mbps
7 Mbps
6 Mbps
5 Mbps
4 Mbps
3 Mbps
2 Mbps
9G. General Help
Most Shaw Direct On Demand issues occur when one or more of the minimum requirements are
missing. Once all status fields in the Network menu read "Online" and the connection speed test
completes successfully, you know that your receiver is properly connected to your home network and is
able to communicate with our servers.
Beyond this, there are two additional requirements to access Shaw Direct On Demand:
1. Your account must not be in a past-due state. In accordance with our Terms and Conditions,
access to Video on Demand and Pay Per View services are restricted when accounts reach a
past-due status.
2. VOD access must be enabled on your account. If you don't have VOD access enabled on your
account, you may be able to access the VOD Browsing menu or "Title Search" menu, but when
you press ENTER on a particular title nothing will happen. Give us a call and we should be able
to get this resolved for you.
If you're still having trouble, or experiencing a specific error message, please refer to the VOD error
message information available at www.shawdirect.ca/vod. If you're still not able to find a solution, give
us a call anytime at 1-888-554-7827.
Good enough for... Maximum Usage (GB per hour of
On Demand video watched)
HD/SD 3.52 GB/h
HD/SD 3.08 GB/h
HD/SD 2.64 GB/h
HD/SD 2.20 GB/h
SD 1.76 GB/h
SD 1.32 GB/h
SD 0.88 GB/h
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