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General Features
Automatic Overflow and Hurry-Up Transfer
Description
When Operator 1 is busy and the outside call reaches the Operator 1 directly, the incoming call
can be waited until the waiting queue is over assigned number. When the incoming call is over
assigned number, the last call will be transferred to the Operator 2.
(Automatic Overflow)
Operator 1 can refer the waiting queue with the indicator of the Hurry-Up button, and transfer
the first waiting call to the pre-assigned extension with the Hurry-Up button. (Hurry-Up
Transfer)
Operator 2
Conditions
• Automatic Overflow does not function in the following cases;
a)
The waiting queue is set other than "0."
b)
Operator 2 is not set.
c)
Operator 1 belongs to a Station Hunting Group.
• Hurry-Up Transfer does not function in the following cases;
a)
The waiting queue is set "0."
b)
Hurry-Up Button is not assigned.
c)
Operator 1 belongs to a Station Hunting Group.
Programming Guide References
• [005] Flexible CO Button/PF Key Assignment
• [129] Operator Queue
Features Guide References
• Operator
20
An incoming call
Automatic Overflow
Hurry-up
Transfer
Extn.
Operator 1
Queue
Features Guide
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