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General Features
Voice Mail Integration
Description
This system can accommodate Voice Processing System (VPS) equipment, which offers the
user a Voice Mail and an Automated Attendant (AA) Services. If an extension user has set Call
Forwarding destination to the VPS, a calling party will be forwarded to the VPS and can leave
a voice message in the mailbox of the extension. When a call is transferred to the VPS by the
Call Forwarding or Intercept Routing — No Answer features, the mailbox number is sent to
the VPS automatically with DTMF signalling (Follow On ID). Up to 2 extension jacks can be
connected to VPS as extensions in the system.
Note
If you set the Voice Mail feature, the functions of the Built-in Voice Message (BV) will be
disabled except for the following.
(1) Company Greeting OGM for the DISA feature and the UCD Time Table feature
(2) Recording, replaying, or deleting Company Greeting OGM
System Explanation
1. Voice Mail Service
1.1 Call Forwarding to VM
If an extension user sets Call Forwarding (C. FWD) whose destination is the VPS, an
incoming call is forwarded to the VPS under the proper conditions. The system sends to
the VPS a mailbox number of the corresponding extension at that time. Therefore the
calling party can leave his/her message in the mailbox of the desired extension without
knowing the mailbox number.
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Features Guide
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