Dish Network 196812 User Manual page 118

Reference
Troubleshooting Tables
Telephone for Voice/Data/FAX
What Is Happening
While you are making a telephone
call, you hear "clicks."
You pick up the telephone to make a
call, but you do not hear a dial tone.
Your computer or fax machine tries to
send a fax or modem transmission,
but fails.
Your computer or fax machine was
receiving a fax or modem
transmission, but an error occurred.
Locks
What Is Happening
You set a lock (for example, a lock on
programs by ratings), but the lock
does not take effect.
You forgot the password, so that you
are unable to unlock the receiver.
108
Possible Reason
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line. When the receiver
found that the telephone was
busy, it automatically
disconnected.
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected.
The receiver was sending Pay-
Per-View purchase information
to DISH using your phone line.
When the receiver found that the
telephone was busy, it
automatically disconnected. The
fax or modem found that there
was no dial tone, and cancelled
the transmission.
The receiver may have tried to
send Pay-Per-View purchase
information to DISH using your
phone line during the fax or
modem call. When the receiver
found that the telephone was
busy, it automatically
disconnected. This generated
"clicks" that caused an error in
the FAX or modem transmission.
Possible Reason
You may not have locked the
receiver.
N/A
What to Do
You do not have to do anything. You
can always use your telephone line,
because the receiver automatically
hangs up if it finds the line is busy.
Hang up, and then pick up the
telephone again to get a dial tone.
Re-send the FAX or modem
transmission.
Have the sender resend the FAX or
modem transmission.
What to Do
You must lock the receiver to apply any
lock that you have set.
Call the Customer Service Center at 1-
800-333-DISH (3474). You must be
able to verify your account information
with the customer service
representative.